Field Service Representative

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

As a Field Service Representative, you will provide on-site support to BD customers that includes, but is not limited to support of installation, corrective maintenance, preventative maintenance, removals and other support needed for our portfolio of robotized systems dedicated to the automated preparation of pill dispensers in pharmacies, part of our Medication Management Systems Pharmacy Automation & Dispensing products. Troubleshoots issues to resolve root cause and identifies possible solutions, with a focus on improving customer satisfaction in all interactions.

Based in or near New Glasgow, Antigonish, Port Hawkesbury or Truro in Nova Scotia (NS), this role supports customers throughout Nova Scotia, and requires approximately 50% travel. Occasional travel to support other provinces may also be required based on business needs.

Key responsibilities

• Travel to customer sites and provide courteous and professional technical support, where you will carry out repairs and maintenance on medical device robotic systems as required, according to established procedures, including train and support our clients in the maintenance of them.
• Update equipment and software.
• Conduct follow-up visits to meet customer needs.
• Prepare and write service reports in accordance with internal standard operating procedures.
• Participate in the continuous improvement of the company's departmental practices.
• Additional tasks as needed.

Education and Experience required

• DEP or DEC in mechanical engineering, industrial mechanics, automation or other relevant training.
• Two (2) plus years experience in a field service role, or in a similar position related to automation and technical service - providing equipment installation, corrective and/or preventative maintenance.

Knowledge and Skills required

• Fluency in English (read, speak, write) is required.
• Must be able to travel to the USA for trainings as required.
• Possess and maintain a valid driver's license and a past clean driving record for a minimum of 3 years, as well as meet BD's auto safety standards.
• Able to lift a minimum of 70 lbs, and work on your feet for extended periods. This position requires a considerable amount of pushing, pulling, stooping, bending, and lifting.
• Understands and applies a well-adapted troubleshooting methodology when collaborating with customers on sophisticated technical issues.
• Demonstrates excellent interpersonal skills, confirmed organizational / prioritization skills and a passion for providing excellent service.
• Strong client-service orientation along with a high sense of urgency.
• Ability to multi-task and be adaptable to changing business environments.
• Strong analytical and problem-solving skills.
• Possesses strong time management skills and work effectively without direct supervision.
• Comfortable working in a multi-functional dynamic team environment and work independently.
• Flexibility for rotational schedules (weekends).
• Proficient with MS Office tools (Outlook, Word, Excel, PowerPoint).

Preferred qualifications

• Preferred professional experience in technical support, field service, and implementation, training, and installation of dispensing and/or pharmacy automation an asset.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Your Career at BD”.

Salary ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors that contribute to the range displayed. The range displayed is comprised of wages, which includes base salary and commission, as well as certain components of our bonus programs. The salary offered to a successful candidate may vary based on a variety of factors including relevant experience, education, skills, qualifications, and work location.

Salary Range Information: $28.84 - $52.88 CAD Hourly

This job posting is for an existing vacancy

As part of our recruitment process, we may, in certain circumstances, use technologies such as artificial intelligence or machine learning to screen, assess, or select applicants. These technologies will only be used in accordance with applicable laws and regulations.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills

Optional Skills

.

Primary Work Location

CAN Mississauga - Derry Road West

Additional Locations

Work Shift