Field Services Technician - Remote

At Sky Eye Measurement (SEM), our Field Service Technicians are the face of our technology in the field - trusted experts who ensure our equipment performs safely, reliably, and at its best. From inspecting and commissioning new systems to troubleshooting and repairing complex mechanical, electrical, and instrumentation components, this role is all about hands‑on problem solving and customer impact.

This is a remote position based in the Greater Toronto Area, supporting clients across the region. If you take pride in maximizing equipment uptime, representing a company with professionalism, and working independently while staying closely connected to a strong technical team, this role offers the autonomy, variety, and responsibility that make field work rewarding.

PURPOSE:
The Field Service Technician at Sky Eye Measurement (SEM) inspects, maintains, troubleshoots, repairs, and commissions SEM-manufactured equipment. This role ensures mechanical, electrical, and instrumentation systems operate safely, reliably, and in compliance with regulatory requirements. The technician serves as SEM’s field representative, supporting clients and maximizing equipment uptime and performance.

KEY CHARACTERISTICS:

• Positive, solution-oriented mindset with strong teamwork focus
• Calm and composed under pressure while maintaining operational integrity
• Advanced mechanical and electrical troubleshooting capability in complex field environments (oil & gas, downstream, chemical, railyard)
• Proficient with computers, digital diagnostic tools, and reporting systems
• High attention to detail and commitment to quality workmanship
• Strong safety awareness and adherence to safe work practices
• Effective communicator able to support clients and mentor colleagues
• Able to work independently in rail yard and terminal environments in varying and adverse weather conditions
• Comfortable with frequent domestic and international travel
• Skilled in operating vehicles in adverse weather and road conditions
• Keeps assigned SEM service truck maintained and in a clean condition
• Able to interpret technical issues remotely and demonstrate good judgment when advising on troubleshooting strategies
• Ability to lift 50 lb, climb ladders, and work at heights
• Represents Sky Eye Measurement in the field and identifies opportunities to improve client operations and support SEM services

RESPONSIBILITIES

Installation:

• Install pumps, piping, tubing, valves, instruments, and electrical components on SEM-manufactured equipment
• Perform equipment layout, mechanical assembly, and system integration in both field and shop environments

• Ensure installations meet design specifications, safety standards, and operational requirements

Maintenance:

• Perform preventative and corrective maintenance on:
  • Centrifugal pumps
  • Positive displacement (PD) pumps
  • Flow meters and associated instrumentation
• Inspect and service mechanical, electrical, and control systems to ensure safe and reliable operation
• Identify and address wear, performance issues, and potential failures

Rebuild & Repair:

• Disassemble, inspect, and rebuild pumps, flow meters, and valves
• Replace seals, bearings, internals, and critical components as required
• Diagnose failures and perform root cause analysis to prevent recurrence

Commissioning & Start-Up:

• Lead and support commissioning and start-up of SEM transloading units
• Perform system checks, functional testing, and verification of control logic and interlocks
• Support FAT (factory acceptance testing) and field start-up activities
• Train clients on operation and best practices of SEM equipment
• Identify opportunities to improve system performance and reduce downtime

Controls & Electrical Support:

• Troubleshoot HMI/PLC systems (e.g., Toptech, Siemens), including I/O verification and signal tracing
• Maintain and troubleshoot control systems, interlocks, and E-stop circuits
• Work with 24VDC, 120/240VAC, and 480VAC systems, including motors, VFDs, and instrumentation
• Maintain and troubleshoot grounding and overfill systems (e.g., Scully, Dixon)
• Diagnose faults in probes, rack controllers, and safety interlocks

Parts & Inventory Management:

• Manage SEM parts and spares in the shop/warehouse
• Maintain accurate inventory records and ensure critical parts are available for field work
• Track usage, inspect incoming parts, and coordinate procurement for replenishment
• Organize storage for accessibility, safety, and compliance with warehouse best practices
• Optimize inventory levels to balance availability with cost efficiency

Safety & Compliance:

• Comply with all federal, provincial, and client safety regulations and standards
• Complete OSHAs/FLHAs and required site documentation prior to work
• Actively participate in SEM safety inspections, initiatives, and reporting
• Follow LOTO procedures when servicing equipment
• Ensure equipment meets operational and regulatory requirements

Documentation & Communication:

• Complete detailed daily service reports (DSRs)
• Communicate deficiencies, repair status, and recommendations clearly
• Provide feedback to engineering/manufacturing for design and operational improvements
• Share lessons learned and best practices with colleagues and clients

WORK SCHEDULE & FLEXIBILITY:

• Flexible schedule including extended hours and travel
• Willing and able to travel up to 80% of the year (domestic and international)
• Availability for urgent field response and critical repairs
• On-call support as required by business needs

QUALIFICATIONS

• Valid Class 5 driver’s license with clean driver’s abstract
• 3–7 years of relevant field experience in the technical competencies listed above
• Journeyperson Electrical, Instrumentation, or Millwright certification (Red Seal preferred)
• Petroleum Mechanic certification (PM1/PM3) considered an asset
• Railway and bulk liquid / LPG transloading experience considered a major asset
• Ability to pass pre-access testing, including drug and alcohol screening
• Valid passport required with the ability to obtain and maintain clearance for cross-border travel (including admissibility to the U.S.)
• Satisfactory criminal record check may be required
• Satisfactory credit check may be required due to company-issued credit cards
• Ability to temporarily cover work-related expenses on a personal credit card (up to approximately $10,000) pending reimbursement