Finance & Insurance Manager, Used Car

Brand Statement

Rev Up Your Career at Sunridge Auto in Calgary, Alberta!

Join a team where progress isn’t just a goal, it’s the culture we live and breathe. As part of a family-owned and operated automotive group, Sunridge Auto embraces Kaizen —‘continuous improvement’— as the driving force behind how we operate. We are always evolving to deliver an exceptional experience for our customers, strengthen opportunities for our employees, and support the communities in which we work.

At Sunridge Auto, you’ll step into a fast‑paced, forward‑thinking environment where your ideas matter, your growth is prioritized, and your work fuels a culture of excellence. If you're passionate, driven, and ready to accelerate your career, this is the place for you.

Start your engine - your next great opportunity begins here!

As part of the Kaizen Automotive Group, Sunridge Auto is proud to be able to empower our associates with a supportive workplace and access to the benefits they need along their professional journey to feel happy, healthy and valued. Full‑Time employees enjoy a robust benefits package, including:

• Competitive Compensation• Dental & Extended Health Coverage• Company Pension• Paid Time Off• Life & Disability Insurance• Employee & Family Assistance Programs• Vehicle Purchase & Service Discounts• Paid Professional Development• Company‑Wide Appreciation Events• And SO MUCH MORE!

Overview

Position Summary

The Finance & Insurance (F&I) Manager for the Used Car Department is responsible for managing all financial and insurance components of pre‑owned vehicle sales. This role ensures customers receive clear, accurate financing options, presents warranty and protection products, and oversees deal documentation to maintain full compliance with OEM, dealership, and regulatory standards. The ideal candidate is an experienced automotive finance professional who delivers exceptional customer service while maximizing department profitability.

Responsibilities and Qualifications

Key Responsibilities

• Work closely with Used Car Sales Consultants to complete deal structures and ensure a smooth transition from sales to finance.
• Secure financing for customers by working with approved lenders, banks, credit unions, and OEM financial partners (where applicable).
• Present and sell extended warranties, protection plans, insurance products, and other F&I offerings in a transparent and customer‑centric manner.
• Prepare and finalize all deal paperwork, ensuring accuracy and compliance with dealership policies, OEM requirements, and federal/provincial regulations.
• Review and verify all customer documents, disclosures, credit applications, and contracts before submission for funding.
• Maintain strong working relationships with lenders to optimize approval rates, interest rates, and turnaround times.
• Ensure all F&I processes are compliant with privacy laws, ethical selling practices, and dealership compliance programs.
• Conduct needs‑analysis discussions to match F&I products with customer driving habits and ownership expectations.
• Track deal funding, resolve discrepancies, and work collaboratively with the accounting office for timely and accurate reconciliation.
• Analyze and report on key department metrics, including product penetration rates, gross profit, and funding speed.
• Support OEM audits, compliance inspections, certification requirements, and ongoing training related to F&I operations.
• Provide exceptional customer service to ensure customer confidence, satisfaction, and retention.
• All other duties as assigned by store leadership.

Qualifications

Qualifications

• Previous experience as an F&I Manager, Business Manager, or similar automotive finance role required.
• Strong understanding of used‑car lending, credit approval processes, and F&I product offerings.
• Excellent communication, presentation, and negotiation skills.
• Strong organizational skills with the ability to manage multiple deals in a fast‑paced environment.
• High attention to detail with a solid understanding of regulatory and compliance requirements.
• Proficiency with dealership management systems (DMS), CRM platforms, credit portals, and standard office software.
• Ability to build and maintain positive relationships with customers, lenders, and dealership staff.
• High level of professionalism and ability to handle confidential customer information.
• High school diploma required; post‑secondary education in business, finance, or a related field is an asset.

INDCVO