Financial Service Officer

Sydney Credit Union is currently accepting applications for the position of Financial Service Officer (FSO).

Knowing our members and truly understanding their needs is how our FSOs provide the best financial advice. It's not about selling a product or a service; it's having engaged and meaningful conversations with our members to empower them to achieve their financial goals. We are looking for a self-motivated, ambitious people person who can build great relationships and establish trust.

To complement their interpersonal skills, the FSO will continually expand their knowledge of all the products and services offered at Sydney Credit Union (SCU) to enable them to successfully fulfill the responsibilities of the role.

The Position:

This role will ultimately report to the Lending Manager; however, as the position is currently vacant, the successful candidate will report to the VP, Growth & Member Experience on an interim basis.

The Financial Service Office will be responsible for:

• Establishing and maintaining a strong relationship with members by adopting a holistic approach towards managing their overall financial well-being.
• Taking ownership of the member experience, ensuring they have a clear understanding of the features and benefits of the products and services recommended to them.
• Preparing credit information necessary to establish credit limits including such factors as applicant’s assets, credit experience and personal references, debt/income ratio, credit score and other underwriting procedures, in accordance with policy and procedures.
• Verifying applicant’s credit worthiness by obtaining credit bureaus, contacting employers, existing and former creditors, and personal references, and approving or declining credit within approved lending limits, or referring to the next higher approving position level with recommendations.
• Compiling lending package and establishing loan and/or mortgage structure with applicant, including rates, terms, repayment options, and other credit terms, while educating the member on debt management best practices.
• Ensuring loan and/or mortgage agreements are complete and accurate according to policy and regulatory requirements, and security in place prior to the disbursement of the funds.
• Proactively reaching out to the members, discussing their evolving financial goals, providing individual financial counseling and cross selling on the benefits of utilizing other credit union products and services, making referrals to partner providers as required.
• Ensuring members accounts are up to date. In the event of arrears, the FSO will be the first point of contact to set up payment arrangements to maintain a low level of delinquencies and prevent write-offs. Additionally, you will grant a temporary overdraft where required, while adhering to the appropriate limits and policy currently in place.
• Approving loan payment extensions and substitution of loan securities.
• Participating in credit union promotions, special member, and community events.

Assisting and backing-up other team members and completing other duties as assigned.

The Person:

Experience required to apply:

• A minimum of 7 years experience at SCU OR
  
• 3 years of member facing experience with SCU plus a Bachelor’s degree

The successful candidate will also demonstrate strong competencies in:

• Adapting to and Embracing Change

• Concern for Order, Quality and Compliance

• Customer Service Orientation

• Impact and Influence

• Listening, Understanding and Responding

• Information Seeking

• Results Orientation

• Organizational Awareness

• Teamwork and Cooperation

• Initiative

• Strategic Orientation

• Problem Solving and Judgment

• Planning, Organizing and Coordinating

• Self Confidence

• Conceptual Thinking

*This vacancy will be filled using the regular interview process.

Compensation:

This is a full-time position that is covered under the Collective Agreement between Sydney Credit Union Limited and United Steelworkers, Local 1064 and remuneration will be in accordance with clause 9.01 of that agreement. Sydney Credit Union offers a competitive benefits package.

If this sounds like an opportunity for you, and you meet the qualifications, please apply through BambooHR. Applications will be accepted until Monday, November 16, 2026.