Floor Manager – The Keg Steakhouse + Bar

At The Keg Steakhouse + Bar in Banff, we’re looking for a Floor Manager who genuinely enjoys hospitality and understands that great service starts with a great team.

This is a hands-on leadership role for someone who likes being on the floor, working alongside their team and making sure both guests and employees are having a great experience. You’ll help create the warm, polished and welcoming atmosphere The Keg is known for, while keeping a busy restaurant organized and running smoothly.

What You’ll Do

As Floor Manager, you’ll be right where the action is. You’ll lead the Front of House team through busy services, support your people and make sure our guests receive the kind of experience that keeps them coming back.

You’ll be responsible for:

• Leading from the floor and setting the tone for a great shift
• Coaching and supporting servers, hosts, bussers and bartenders
• Creating a warm, welcoming and professional experience for every guest
• Staying connected to what’s happening throughout the restaurant and stepping in wherever you’re needed
• Managing guest flow, service pacing, table turns and overall floor execution
• Supporting the bar team and maintaining strong food and beverage service standards
• Connecting with guests and responding confidently when something doesn’t go as planned
• Turning guest concerns into positive service recovery opportunities
• Helping with scheduling, labour management and shift planning
• Supporting hiring, onboarding, training and development of new team members
• Maintaining food safety, health and safety, and responsible liquor service standards
• Building a team environment where people feel supported, respected and accountable
• Helping develop the next generation of strong Keggers and restaurant leaders

What You Bring

• Previous experience as a Floor Manager, Restaurant Supervisor, Shift Leader or experienced Senior Server in a busy restaurant
• ProServe certification
• A strong understanding of restaurant service and Front of House operations
• A calm, confident leadership style, especially when things get busy
• A genuine interest in hospitality and creating memorable guest experiences
• Strong communication and coaching skills
• The ability to hold people accountable while still being supportive and respectful
• A hands-on approach and willingness to jump in wherever the team needs you
• Flexible availability including evenings, weekends and holidays
• Current residency in Banff or willingness to relocate
• The ability to remain active and on your feet throughout a busy shift and lift up to 25 lbs when required

Why The Keg?

The Keg is more than a great place to eat. It’s a great place to build a career.

You’ll be part of a fun, supportive team that values great hospitality, strong training and opportunities to grow. And as part of Banff Caribou Properties you’ll join an employee-owned company with even more opportunities to develop your career.

At BCP, we offer a comprehensive total compensation package, including perks and benefits designed to support your professional growth and enhance your lifestyle in the Bow Valley. Here are some highlights of what our team members enjoy:

• Group Health, Disability, and Life Insurance Coverage, with BCP covering 50% of premiums for employees and their dependents.
• Opportunity to invest in our Employee Share Ownership Program.
• Food and beverage discounts at all BLC restaurants and cafes.
• Health and wellbeing programs, including free yoga, complimentary canoe passes, discounted ski passes, golf membership and fitness club memberships.
• Discounts on spa services, movie passes, and rental/retail goods.
• Participation in Leadership Days for ongoing professional development.
• Experience our hotels firsthand through our Complimentary Hotel Stays Program.
• A complete list of employee benefits are listed here.

If you’re ready to take the next step in your career, BCP offers an outstanding environment with opportunities for advancement, a fun work atmosphere, and exceptional benefits.

BCP is committed to creating a workplace where everyone can succeed. As a signatory to the Bow Valley Workplace Inclusion Charter, we are dedicated to building a diverse, equitable, and inclusive team. We actively work to remove barriers for applicants and team members from equity-seeking groups. If you require assistance with the application process or need accommodations, please reach out to us at [email protected] or 403-760-8521.

Please note: Only candidates selected for further consideration will be contacted.