Food Counter Supervisor

The Tim Hortons Shift Supervisor position is operational in nature and involves the supervision of team member activities on shift to ensure that standards around people, product, cleanliness, and Exceptional Guest Experience are fulfilled.

Apply to this job if you:

• Demonstrate a passion for guest service and creating exceptional guest experiences Enjoy working with a successful team in a safe environment Have a strong work ethic and are committed to your team

As part of our team we offer you:

• Comprehensive training
• Incentive and recognition programs
• Team Tim Hortons Scholarship Program
• Advancement opportunities
• Health Benefits

People Management

• Leads by example and demonstrates the importance of treating every team member and guest with respect

• Assists the Restaurant Manager in recruitment and retention strategies

• Reacts immediately to issues requiring attention during the shift

• Provides ongoing, specific direction to team members

• Encourages an exciting and fun work environment while motivating team members to meet goals

• Trains, orientates and monitors new team members

• Reports to Restaurant Owner, General Manager, Manager and/or Assistant Manager on team member performance (positive or negative)

• Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership

Hospitality Management

• Leads by example to demonstrate that the guest is top priority

• Responds to guest in a friendly manner

• Responds to guest service complaints in a timely manner, resolving problems and turning potentially negative situations into positive situations

Operations Management

• Complies with and enforces all Tim Hortons operating standards

• Ensures that all product and packaging is properly merchandised and stocked

• Responsible for shift cash procedures

• Supervises team members to ensure primary and secondary duties are completed

• Ensures all restaurant policies are followed during the shift (e.g. cash policies, meal and break policies, food safety policies)

• Assists the Restaurant Manager in driving sales and transactions during their shift

• Completes all required shift documentation (e.g. records waste, mgr. walk thru, pre-rush checklists etc.)

• Escalates to management any issues and or problems

Health & Safety

• Knows, understands and follows safe work practices and procedures

• Ensures health and safety policies are followed during the shift including documentation and reporting of any work related injuries or accidents

Only qualified applicants will be contacted. Fast food experience is an advantage.

We'd love to learn about you - apply today!

Job applicants responding to this posting may be applying to a Tim Hortons® restaurant independently owned and operated by a franchisee and, if so, any hiring decisions will be made by the franchisee.

Our Restaurants

We proudly own and operate five Tim Hortons restaurants in Lethbridge, Alberta:

• 13th Street - 425 13 Street, North

• 43rd Street - 4151 4th Ave, South

• Uplands - 2953 26 Ave, North

• Mayor Magrath North - 411 Mayor Magrath Drive, North

• Legacy - 2679 Scenic Drive, North

We are committed to providing excellent customer service and creating a positive, supportive work environment for our team members.

Interview Location:

All interviews will be conducted at our 43rd Street Restaurant, located at:

4151 4th Avenue South, Lethbridge, AB

Restaurant Placement:

Applicants are welcome to indicate their preferred restaurant during the hiring process. While we will do our best to accommodate preferences, final placements will be determined based on staffing needs and operational requirements across our five restaurants.

We look forward to meeting you and welcoming new team members to our team!

By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.

By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.