Fragrance Expert

FRAGRANCE EXPERT

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Discover Rennaï, the beauty and modern self-care destination of the future.

At Rennaï, we are dedicated to helping individuals achieve well-being through 360° self-care in a highly accessible setting. Inspired by the French word Renaissance, meaning rebirth and renewal, we are committed to empower individuals on their journey towards self-care, self-love, and self-discovery.

Our range of carefully curated beauty products from around the world is complemented by personalized self-care services, including consultations with beauty, nutrition, and wellness experts. We offer a variety of services to nourish the mind, body, and soul, providing everything you need to feel your best, both inside and out.

POSITION OVERVIEW

We are seeking a talented and inspiring Fragrance Expert entrusted with advancing the success of our business through exceptional customer service.

The successful candidate will be eager to learn, have a keen eye for the latest trends, an extensive knowledge of fragrance, products and knowhow, and play a critical role in creating a personalized customer experience anchored in self-care.

Reporting to the Fragrance Manager, the Fragrance Expert will be trained and will help build genuine connections with our valued clientele, ensuring they discover and embrace their individual beauty.

This position includes a comprehensive benefits package.

RESPONSIBILITIES

Customer Experience

• Build trusted relationships with customers by actively listening, maintaining self-awareness, engaging in conversation, and demonstrating genuine care and empathy in a warm and professional manner.
• Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
• Offer elevated self-care services and client experiences to our customers.

Expert Product Knowledge

• Possess in-depth knowledge of our luxury fragrance product lines, including their composition, brand story and usage instructions.
• Stay up to date with the latest fragrance launches to deliver accurate and relevant advice to customers.
• Peer coaching, to serve as go-to professionals, possessing refined skills to assume expert responsibilities within our team.

Fragrance Consultations

• Educate customers on fragrance and the different lines that exists withing the fragrance family.
• Help customers discover and select the perfect fragrance for any occasion.
• Provide expert product recommendations and guidance on scent profiles.
• Offer product samples to customers to enhance their experience.

Goals

• Consistently achieve department goals by effectively communicating the unique value of our luxury beauty products and providing exceptional customer service.
• Utilize solid interpersonal skills to upsell and cross-sell products, ensuring customers have a comprehensive beauty experience tailored to their preferences.

Rennaï Representation

• Represent our luxury beauty retailer with pride and professionalism by embodying the brand’s values, authenticity, and esthetic through personal grooming and style.
• Represent our brand with excellence and passion as brand ambassadors.
• Attend events hosted by brands to which they are experts in to maintain up to date brand knowledge.

Continuous Learning

• Embrace a growth mindset by staying up-to-date with industry developments, attending product trainings, and participating in brand events.
• Share knowledge with fellow team members, fostering a collaborative, supportive, and positive work environment.

THE FIRST YEAR

Months 1 – 5
Training on brands, company culture, and ways of working.

Preparing for store opening, and learning policies and procedures and technologies/ platforms.

Month 6+

Store opening, operations, customer service, and continued brand education.

SKILLS AND EXPERIENCE YOU WILL NEED

• 3+ years of experience in the fragrance industry.
• High school diploma or equivalent.
• In-depth knowledge of different fragrance families, notes, and scents.
• Exceptional active listening, communication, and interpersonal skills, with the ability to connect with diverse customers.
• Self-motivated and inspired, with a proactive approach to problem-solving.
• Professional appearance and demeanor.
• Ability to work in a fast-paced, dynamic retail environment.
• Flexibility to work evenings, weekends, and holidays as required.

BONUS POINTS IF YOU

• Have in-depth knowledge of the luxury beauty market, including emerging trends and customer preferences.
• Have previous experience including coaching/mentoring others to achieve sales and customer service targets.
• Have clientelling experience.
• Are a self-care and wellness ambassador.