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Publié il y a 16 mois

French Bilingual – Evergreen Posting

@ The Independent Order of Foresters - Canada

Toronto, Ontario

Temps plein3+ ans d’expérience
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En bref

The Independent Order of Foresters - Canada is hiring bilingual French and English customer service staff for several roles, including member service, claims, new business, verification and case management. The work centres on inbound service calls and follow-up with members. The posting is a full-time, hybrid position with 3 to 5 years of customer service experience an asset.

Responsabilités :

  • Répondre aux appels de service entrants
  • Effectuer des appels de suivi au besoin
  • Offrir un service à la clientèle de haut niveau
  • Promouvoir les avantages d'être membre de Foresters

Résumé des exigences :

  • Maîtrise du français et de l'anglais, à l'oral et à l'écrit
  • 3 à 5 ans d'expérience en service à la clientèle (un atout)
  • Expérience en centre d'appels entrants (un atout)
  • Capacité à respecter des échéanciers serrés
  • Diplôme collégial ou universitaire (un atout)

Outils et compétences

Source et dates

Site carrière / système de candidatures · workday

Date publiée par l’employeur
2025-07-06
Première détection par notre source
2026-10-08
Mise à jour du dossier source
2026-10-14

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauIntermédiaire
DomaineService à la clientèle
Expérience3 an(s) et plus
Heures par semaine40 (estimé)
Déplacementsavion : aucun · route : aucun
Milieu de travailBureau
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish, French
FormationCollégial (DEC) (préféré)

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

The Independent Order of Foresters - Canada

ChampValeur
Offres sur Jobsy16
Description

Career Opportunity

Role Title

French Bilingual – Evergreen Posting

Purpose of role

Foresters Financial believes superior performance helps us drive innovation and customer service excellence. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the needs of our employees.

Job Description

Key Responsibilities:

  • Answer inbound service-related calls regarding all aspects of doing business with Foresters Financial and Foresters Financial activities. Conduct follow up calls as needed.
  • Prioritize the customer relationship at all times by listening and responding with empathy
  • Provide the highest level of customer service and facilitate all actions necessary through collaboration with multiple business areas, including research and follow up to positively satisfy customer needs
  • Maximize opportunities to evolve the customer relationship by providing excellent customer service and promoting the benefits of being a Foresters member

Here are a few roles we are hiring for:

• Bilingual Member Service Representative (1-year contract)

• Bilingual Claims Administrator

• Bilingual New Business Administrator

• Bilingual Verification Specialist

• Bilingual Case Manager

• Bilingual (FR) Customer Service Representative, Administrative Support

• Bilingual (FR) Client Support Representative L1

Key Qualifications:

  • 3-5 years of customer service experience with a passion for service excellence is an asset.
  • Previous inbound contact center experience is an asset.
  • Proficient in English and French (verbal and written) to effectively communicate with internal and external customers/partners and vendors is required
  • Ability to meet tight timelines under pressure while delivering quality service
  • Technical/analytical skills within established systems, standards, and clearly defined procedures within in a structured job environment
  • College Diploma or University Degree an asset

#LI-Hybrid

Equal Opportunity Employment and Inclusion – at Foresters Financial, we are committed to sustaining an equal opportunity environment for all job applicants. We embrace Inclusion, Diversity and Equity (IDE) as a core strategic objective for building strong, innovative teams in which all our employees can show up wholly and authentically as themselves.

Foresters Financial strives to provide an accessible candidate experience for prospective employees with different abilities. If you anticipate needing any type of accommodations during the recruitment process, please email [email protected] in advance of your appointment.

Thank you for choosing Foresters. Only those candidates who will be selected for further consideration will be contacted by our Talent Acquisition Team.

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