Front Desk Advisor

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Purpose:

The Faculty of Health (HH) at York University is the second largest Faculty offering various degrees and certificates to over 10,000 undergraduate and graduate students. With a focus on service excellence and exceptional customer service, the Front Desk Advisor role works under the direction of the Manager, Student Services, providing direct service to students and completing a range of administrative duties in support of the department and the broader Faculty of Health Academic Advising team. Within HH, the Office of Student & Academic Services (OSAS) works collaboratively with students, faculty, staff, and community partners to meet the diverse and holistic needs of students. It is the mission of OSAS to provide quality academic advising that supports students in achieving their personal, academic, and career goals. The role provides a high degree of responsive, student-focused support to students and works collaboratively with the Student Academic Advising team. The role supports the vision, mission, values, and strategic direction of HH and York University, and contributes to a positive, supportive, and student-focused team environment of high performance, respect, trust, collaboration, and continuous improvement. embraces diversity and fosters inclusion.

Education:

High school diploma with some post-secondary University or College courses.

Experience:

Two (2) years of recent and relevant experience in office administration and front desk reception in an academic School/Department. Practical knowledge of an online computerized records system (e.g. SIS) is required.

Skills:

Ability to exercise tact, diplomacy and discretion when dealing with others.

Ability to deal courteously and effectively with a diverse population of students, faculty, and staff.

Ability to maintain confidentiality.

Effective communication skills to obtain and relay information accurately.

Ability to provide student-focused service delivery and customer service.

Results-oriented, flexible, adaptable, and receptive to change.

Ability to work effectively and accurately under pressure of high volume and frequent interruptions.

Ability to multi-task and maintain strong attention to detail.

Effective organizational skills including ability to set priorities.

Ability to take initiative and proactively pursue completion of tasks to meet deadlines.

Ability to work independently and collaboratively in a team within the Faculty and across the University.

Ability to coordinate online calendars and event scheduling.

Knowledge of MS Office applications, specifically Word, Excel, and Outlook.

Additional Notes:

Please note: This position is fully onsite (5 days a week); hybrid work arrangements are not available. Hours of work: Monday to Friday, 8:30 a.m. to 4:30 p.m.Summer: As per University summer hours. Requests to work overtime may occur during peak periodsPeak periods: January. May to August. September Vacation restriction: During the months of January. May to August (vacation is restricted to one week during these periods). No vacation/time off during the first three weeks of September.

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If you are a current York University employee in the YUSA-1 bargaining unit and/or are using your job posting rights under the collective agreement to view and apply for jobs, you must apply through the Employee Career Portal - YU Hire to be considered an internal applicant.

As per Article 12.02(f) of the YUSA-1 Collective Agreement, to be considered an internal applicant, employees in the YUSA-1 bargaining unit must submit the application 5 working days following the first day of posting. This is referred to as the 'Posted Date' on the job posting. Please refer to the 'Posting Intent' on the job posting.

The University welcomes applications from all qualified individuals, including, but not limited to women, persons with disabilities, visible minorities (racialized), Indigenous Peoples and persons of any gender identity and sexual orientation. York University is committed to a positive, supportive and inclusive environment.

York University offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by York University regarding a job opportunity or testing, please advise if you require accommodation.

We are committed to enhancing our environmentally and socially responsible practices for the benefit of all members of the York community. Our long term perspective recognizes our responsibility to be innovators and to continually work as a community to reduce our ecological impact.

York University employees must apply to jobs through the Employee Career Portal - YU Hire. If you are a current York University employee and/or are using your rights under a collective agreement to view and/or apply to jobs, you MUST log into YU Hire to access the York University Employee Career Portal.

PLEASE NOTE: This job posting is for an existing vacancy. Applications must be received by 11:55 pm EST on the posted deadline date, if applicable. Posting deadlines can be updated, or modified, at any time based on hiring needs. Please refer to the York U Career Portal when confirming posting deadlines.