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Publié il y a 28 jours

Front Desk Agent - Full Time

@ InnVest Hotels

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Markham, Ontario

Temps plein
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SIGNAUX

En bref

InnVest Hotels is hiring a full-time Front Desk Agent to register guests, manage reservations and room status, and deliver guest service. The role works rotating day, evening and night shifts across all days, including weekends and holidays.

Responsabilités :

  • Register guests and assign rooms
  • Take reservations and process check-outs
  • Post and file guest and ledger charges
  • Coordinate room status with housekeeping and maintenance
  • Promote hotel services through suggestive selling

Résumé des exigences :

  • Excellent English communication skills
  • Organizational and administrative skills
  • Proficiency with computerized systems
  • High school diploma or equivalent
  • Availability for day, evening and night shifts, including weekends and holidays

Outils et compétences

Reservation systemComputer systems
Source et dates

Site carrière / système de candidatures · ultipro

Date publiée par l’employeur
2026-10-13
Première détection par notre source
2026-10-13
Mise à jour du dossier source
2026-10-20

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauDébutant
DomaineService à la clientèle
Heures par semaine40 (estimé)
Horairejour, soir, jours fériés, fins de semaine, nuit
Déplacementsavion : aucun · route : aucun
Milieu de travailBureau
PositionAssis et debout
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish
FormationSecondaire (DES) (exigé)

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

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InnVest Hotels

Profil d’entreprise sauvegardé

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PASSION DRIVES PERFORMANCE

Description complète de l’entreprise

Passion Drives Performance. InnVest Hotels “InnVest” succeeds because our people love what they do. Our entire team shares a deep-rooted passion for the world of hospitality and travel that extends far beyond the walls of our offices. Our company culture is built on collaboration. A nimble team where everyone has a voice and an opportunity to pursue their passions. Our skillsets are as diverse as our portfolio, but we all have a singular focus: partnership delivers the best results. We embrace an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and the curiosity and courage to challenge the status quo. With 81 hotels in our portfolio, representing 14 internationally recognized hotel brands, InnVest is the largest owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels, making InnVest the largest operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, British Columbia to Corner Brook, Newfoundland. From roadside inns to luxury urban properties, we are also experientially diverse. At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

Abonnés LinkedIn
9 535
Personnes associées sur LinkedIn
247
Bureaux déclarés
  • 200 Bay Street, Royal Bank Plaza, South Tower, Suite 2200, P.O. Box 126, Toronto, Ontario M5J 2J1, CA
Catégories d’activité
  • Email
  • Real Estate
Autres noms enregistrés
  • Algonquin Resort
  • InnVest Hotels
Spécialités
  • Hospitality
  • Real Estate
  • Asset Management
  • and Hotel Management
Le profil indique une agence de recrutement
Non
Investissement total déclaré
0

La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.

Toutes ses offres Site Web

Passion Drives Performance. InnVest Hotels “InnVest” succeeds because our people love what they do. Our entire team shares a deep-rooted passion for the world of hospitality and travel that extends far beyond the walls of our offices. Our company culture is built on collaboration. A nimble team where everyone has a voice and an opportunity to pursue their passions. Our skillsets are as diverse as our portfolio, but…

ChampValeur
SecteurHospitality
Taille5,001-10,000 employees
Siège socialToronto, Ontario
Type d’organisationPrivately Held
SpécialitésHospitalityReal Estate Asset Managementand Hotel Management
Offres sur Jobsy128
LinkedInVoir la page
Description

ACTIVITIES:

The duties and responsibilities for the Guest Service Representative include, but are not limited to the following:

  • Create a welcoming environment for our guests.
  • Register guests and assign rooms, accommodating special requests whenever possible.
  • Complete pre-registration and blocking of rooms for reservations/guest arrival.
  • Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures.
  • Understand room status and room status tracking.
  • Know room locations, types of rooms available, and room rates.
  • Use suggestive selling techniques to sell rooms and to promote other services of the hotel.
  • Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
  • Possess a working knowledge of the reservations, takes reservations for guests both in house and call in, understanding of the cancellation procedures.
  • Process guest check-outs.
  • Post and file all charges to guest, master, and city ledger accounts.
  • Work closely with all hotel departments to improve service delivery and efficiency.
  • Use proper telephone etiquette.
  • Coordinate guestroom maintenance work with the engineering and maintenance division.
  • Report any unusual occurrences or requests to the manager or supervisor.
  • Know all safety and emergency procedures, is aware of accident prevention policies.
  • Ensure the work environment is tidy and well organized at all times (lobby).
  • Adhere to all health and safety guidelines and standards.

COMPETENCIES WE ARE SEEKING:

  • Excellent written and verbal communication skills in English
  • Excellent organizational, interpersonal and administration skills
  • Proficient or familiar with computerized systems
  • Demonstrated knowledge of guest service and a genuine desire to exceed guest expectations
  • Present a high degree of professional work ethic and image
  • High school graduate or equivalent
  • Availability to work day, evening and night shifts any day of the week including weekends and holidays

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