Front Desk Clerk

As part of the Member Reception Team, the Front Desk Clerk is expected to provide the highest level of Member and Guest service at every point of contact, through the use of communications and organizational and interpersonal skills, so as to ensure our position as number one service-provider in the vacation ownership industry. This is a hybrid role assisting housekeeping with cleaning duties as needed.

• Embraces Hilton Grand Vacations Leadership Best Practices and Mission to help our Members create the best vacations of their lives.

• Provides our Members and Guests with Authentic service.

• Ensures all Members and Guests are welcomed and registered; acts as an ambassador of the Hilton Grand Vacations.

• Provides concierge services.

• Must be able to provide information regarding local areas of interest for guests.

• Liaises and assists all other departments as needed or assigned.

• Administer all Club policies, procedures and standards.

• Ensures all duties on daily task list are completed and other related duties as required.

• Supports all Member Animation programs or initiatives.

• Performs credit card handling duties.

• Handling guests’ complaints and concerns in an efficient and timely matter, otherwise referring the matter to management.

• Excellent oral and written communication skills.

• Computer skills, ability to compose and create emails, letters and memos.

• Responsible for securely issuing and consistently tracking keys for Members and Guests which may also include keys issued to and tracked for housekeeping and contractors/suppliers.

• Must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.

• Follow up on Lost & Found and Daily Log for any outstanding issues. Takes action as required and instructed.

• Housekeeping duties as assigned including:

  • sweep, mop, vacuum, dust floors and surfaces.

  • Disinfect high-touch areas like door handles, light switches and countertops.

  • Replace bedding, change sheets and distribute clean towels.

  • Changing bath towels and linen, washing towels and linen.

  • Replenish toiletries, kitchen supplies and other supplies.

  • Report safety hazards to supervisor or manager.

  • Inspect rooms for damage.

  • Alert maintenance to any issues.

  • Emptying rubbish and recycling bins.

  • Washing dishes, cleaning stovetops, fridges, ovens, coffee pots and restocking kitchen supplies

• Willingly assists with other related tasks as required to facilitate daily operations or unusual circumstances

• Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now.
• Completes all required Company training/compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.

• Performs other related duties as assigned.

Compensation: $23.00 per hour. Eligible employees may receive a quarterly bonus if the property achieves established performance measures

To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience:

• Computer proficiency in Microsoft Word, Excel and Outlook.

• Excellent customer service skills.

• Proficient in time management; the ability to organize and manage multiple priorities.

• Ability to take initiative and effectively adapt to change.

• Recognizes an emergency situation and take appropriate action.

• Able to establish and maintain a cooperative working relation.

• Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.

• Performs well with frequent interruptions and/or distractions.

• Ability to consistently demonstrate the highest standards of professionalism when interacting with team members, management, members, owners and guests.

In addition, the following qualifications, knowledge, skills, abilities, and experience are preferred:

• Front Desk or Concierge Experience preferred