Front Desk Manager

Front Desk Manager

Regina, Saskatchewan | Full-Time, Permanent

Salary: $50,000 – $65,000 annually

An Exciting Leadership Opportunity in Hospitality

Lotus Group is proud to partner with a highly regarded hospitality organization in Regina to recruit a Front Desk Manager.

Our client is seeking an energetic, people-focused leader who thrives in a fast-paced environment, knows how to inspire teams, deliver exceptional guest experiences, and ensure smooth daily operations. Whether your leadership experience comes from hospitality, retail, food and beverage, or another customer-focused industry, this could be an excellent next step in your career.

The Opportunity

As Front Desk Manager, you will oversee a team of approximately 30 employees across front desk operations, guest services, and guest amenities, supported by two supervisors.

You will be responsible for building a positive, accountable team culture, maintaining high service standards, and contributing to operational planning alongside an experienced hotel leadership team.

Key Responsibilities

• Lead and Develop Your Team: Provide hands-on leadership, coaching, training, and performance management while fostering accountability and employee engagement.
• Deliver Exceptional Guest Experiences: Maintain high service standards, proactively address guest concerns, and confidently manage service recovery situations.
• Oversee Daily Operations: Ensure efficient front desk and guest service operations, including staffing, scheduling, and coverage during peak periods.
• Drive Operational Excellence: Identify opportunities to improve processes, strengthen team performance, and enhance service delivery.
• Collaborate with Leadership: Participate in operational planning, contribute ideas, and work collaboratively with other department leaders.
• Support Financial Accountability: Monitor departmental expenses and performance against established budgets.
• Lead by Example: Maintain a visible, approachable presence and step in to support frontline operations when needed.

What You Bring

We are looking for a confident, approachable leader who enjoys developing people, takes pride in customer service, and can balance competing priorities in a busy environment.

• A minimum of 1–2 years of proven people management or supervisory experience, ideally in a customer-facing environment.
• Demonstrated ability to coach, schedule, develop, and hold team members accountable.
• Strong customer service and service recovery skills, including experience resolving escalated concerns.
• Excellent communication, interpersonal, and relationship-building abilities.
• Strong organizational skills, sound judgment, and a proactive, solutions-focused approach.
• Confidence using technology, scheduling systems, and Microsoft Excel.
• The flexibility to work a 40-hour week, but not a Monday to Friday standard rotation, more like Sunday to Thursday or Saturday to Tuesday.
• Hospitality experience is an asset, but not a requirement.
• Candidates with leadership backgrounds in retail, food and beverage, or other service-driven industries are encouraged to apply.
• Experience with Opera, UKG, Blink, or Amadeus systems would be beneficial; however, the ability to learn new systems quickly is equally valued.

Why Consider This Opportunity?

Our client offers a welcoming, upbeat workplace where teamwork, strong leadership, and exceptional service are valued.

• Competitive Salary: $50,000 – $65,000 annually, commensurate with experience.
• Three weeks of vacation, with up to four weeks available for experienced candidates.
• Extended Health Benefits: An employee benefits program.
• Additional Perks: Cell phone allowance, workplace meal benefits, and dry-cleaning services.
• Leadership Autonomy: Flexibility to manage your schedule while meeting operational needs.
• Career Development: An opportunity to lead a sizable team and contribute to a respected hospitality operation.

Apply today through Lotus Group to learn more about this Front Desk Manager opportunity in Regina.

We thank all applicants for their interest. Only candidates whose qualifications align with the position requirements will be contacted.

About Lotus Group

Lotus Group provides Elevated Search, Recruitment and Human Resource services across Canada. With established client and talent networks spanning coast to coast, we know that employees are the power that fuel excellent organizations. Lotus Group is dedicated to being Canada's most trusted provider of Elevated People Solutions.

For more information, visit www.lotus-group.ca