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Publié il y a 15 jours

Front Desk Supervisor

@ Pomeroy Lodging LP

Toutes ses offres Site Web

Vermilion, Alberta

Temps plein2+ ans d’expérience
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En bref

Pomeroy Lodging LP is hiring a full-time Front Desk Supervisor to lead the front desk team, keep the lobby and guest entrance in top condition, and deliver high guest service and financial results. The role covers check-ins and check-outs, payments and billing, and staff coaching and development. The posting states shifts may include days, afternoons, evenings, weekends and occasional night audit.

Responsabilités :

  • Lead front desk team and coach staff
  • Keep front desk, lobby and guest entrance picture-perfect
  • Process check-ins, check-outs and guest transactions
  • Handle payments and direct billing companies
  • Maintain knowledge of room types, promotions and amenities

Résumé des exigences :

  • Minimum 2 years front desk experience in a hotel
  • Supervisory experience in hospitality is an asset
  • Hospitality diploma or certificate preferred
  • Experience with Opera Cloud and Microsoft Office
  • Strong communication and interpersonal skills

Outils et compétences

Opera CloudProperty Management SystemMicrosoft Office

Avantages mentionnés

Congés payésMieux-être
Source et dates

Type de source non vérifié · talentnest

Date publiée par l’employeur
2026-10-25
Première détection par notre source
2026-10-26
Mise à jour du dossier source
2026-10-26

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauIntermédiaire
DomaineService à la clientèle
Expérience2 an(s) et plus
Gestion d’équipeOui
Heures par semaine40 (estimé)
Horairejour, soir, fins de semaine, nuit
Déplacementsavion : aucun · route : aucun
PositionSurtout debout
Exigences physiquesphysique modéré · ordinateur modéré
LanguesEnglish
FormationCollégial (DEC) (préféré)
Domaines d’étudesHospitality, Tourism, Hotel Management
Avantages mentionnésMieux-être, Formation payée

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

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Pomeroy Lodging LP

Profil d’entreprise sauvegardé

Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.

Fiercely Invested in our Properties, People and Communities.

Description complète de l’entreprise

At Pomeroy Lodging, we are invested in a diverse portfolio of Hotels, Resorts and Nordic Spas. Our investment goes beyond the walls of our properties and the land we build on. Through our skin-in-the-game philosophy, family-oriented culture, and significant support of the communities in which we operate, we are fiercely invested in our people, our guests, our stakeholders and our communities. Founded in 1994 and headquartered in Calgary and Grande Prairie, Alberta, Canada, we own and operate hotels under our proprietary brands and various well-known brands. Our full portfolio ranges from select service accommodations to upscale luxury resorts and wellness-inspired Nordic Spas. Our services include hospitality operations management, asset management, and real estate investment in the hospitality industry. We are Committed to Growth. As a vertically integrated developer, we leverage our vision and expertise throughout the construction process to ensure quality for our guests and team members. We are Committed to our Communities. We contributed back over $11 million to the communities we live in. We are Committed to our People. We believe in providing training and growth opportunities, and financial incentives to all employees in all roles. Recent new construction additions to our portfolio include Alyeska Nordic Spa in Girdwood, Alaska, set within the jaw-dropping scenery of the Chugach mountains on the grounds of Alyeska Resort. This unique spa experience invites you to enjoy the benefits of hydrotherapy as you take some time to disconnect- to reconnect. We are Fiercely Invested.

Abonnés LinkedIn
3 891
Personnes associées sur LinkedIn
156
Bureaux déclarés
  • 9820 - 100th Ave, Grande Prairie, AB T8V 0T8, CA
  • 500 King St W, 357, Toronto, Ontario M5V 1L9, CA
Autres noms enregistrés
  • Pomeroy Lodging
Spécialités
  • Hotels
  • Hospitality
  • Development
  • Management
  • Real Estate
  • Travel and Toursim
  • Leisure
  • Resorts
  • Full Service
  • Limited Service
  • Food & Beverage
  • Meetings
  • Conferences
  • Lodging
  • wellness
  • and nordic spa
Le profil indique une agence de recrutement
Non
Toutes ses offres Site Web

At Pomeroy Lodging, we are invested in a diverse portfolio of Hotels, Resorts and Nordic Spas. Our investment goes beyond the walls of our properties and the land we build on. Through our skin-in-the-game philosophy, family-oriented culture, and significant support of the communities in which we operate, we are fiercely invested in our people, our guests, our stakeholders and our communities. Founded in 1994 and…

ChampValeur
SecteurHospitality
Taille1,001-5,000 employees
Siège socialGrande Prairie, AB
Type d’organisationPartnership
Fondée en2009
SpécialitésHotelsHospitalityDevelopmentManagementReal EstateTravel and ToursimLeisureResortsFull ServiceLimited Service
Offres sur Jobsy45
LinkedInVoir la page
Description

We are looking for a Front Desk Supervisor to join our team!

If you are a person who enjoys a dynamic work environment, socializing with people, and values organization, this is the perfect job for you!

Job Description

As a Front Desk Supervisor, you will lead your team in exceeding expectations and creating lasting positive impressions on each guest. Your role is very important because you are your team's leader, teacher, and role model. Additionally, you will achieve excellence by leading your people to make business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department. You will deliver this leadership throughout the orientation, training, performance management, and communication processes.

Pomeroy Perks

  • Competitive wages and Health and Wellness benefit plan.
  • Paid on-the-job training with additional learning opportunities.
  • Growth and development opportunities, both personal and professional.
  • Personal days: 5 per year after 90 days of continuous full-time employment.
  • Pomeroy Stay Travel Program.

Key Focuses

  • Ensures the front desk, lobby, and guest entrance are “picture-perfect” for optimal first impressions.
  • Ensures assigned tasks are completed in a manner that does not require follow-up; both in terms of timeliness and quality.
  • Provides direct reports with the resources, direction, coaching, and feedback required for their continuous development.
  • Processes check-ins, check-outs, registers transactions, and provides information on hotel services and room location.
  • Assists staff with problem payments, accurately direct billing companies, and processing all payment types such as room charges, cash, checks, debit, or credit.
  • Maintains product knowledge of all room types, promotions, rate plans, and hotel and community amenities.

Experience/Passions/Education

  • Minimum 2 years of Front Desk experience in a hotel environment.
  • Previous leadership or supervisory experience in hospitality is considered an asset.
  • Diploma or certificate in Hospitality, Tourism, Hotel Management, or a related field preferred.
  • Strong understanding of hotel operations, including Front Office procedures, reservations, guest service, and cash handling.
  • Experience using a Property Management System (Opera Cloud preferred) and Microsoft Office applications.
  • Strong communication and interpersonal skills.

Working Conditions

This position may include dayshift, afternoon, or evening shifts any day of the week or weekend and the occasional night audit shift if needed. This position will require long periods of standing and may require lifting and bending. There may be periods of independent work and brief periods of exposure to cold air due to the location of the front desk.

About Pomeroy LodgingPomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.

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