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Publié il y a 10 mois

Front Desk Supervisor CAN

@ New Castle

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Dartmouth, Nouvelle-Écosse

Temps plein1+ ans d’expérience
Postuler
SIGNAUX

En bref

New Castle is hiring a full-time Front Office/Desk Supervisor to lead the front desk team and deliver a guest-centred experience. The work covers guest check-in and check-out, training and scheduling staff, and enforcing safety and security procedures, with some shifts as manager on duty. Candidates need at least one to two years of progressive hotel front desk or customer-facing experience.

Responsabilités :

  • Greet and assist guests at check-in and check-out
  • Address guest concerns and escalate when needed
  • Train and schedule front desk staff
  • Follow hotel safety, security and OSHA policies
  • Act as manager on duty when requested

Résumé des exigences :

  • One to two years of progressive hotel front desk or customer experience
  • High school education, some college coursework helpful
  • Strong verbal and written English
  • Cash and credit transaction handling
  • Front office software proficiency
  • Able to lift up to 20 lbs regularly and 50 lbs for luggage

Outils et compétences

Front office software
Source et dates

Site carrière / système de candidatures · ultipro

Date publiée par l’employeur
2026-01-28
Première détection par notre source
2026-10-14
Mise à jour du dossier source
2026-10-14

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauDébutant
DomaineService à la clientèle
Expérience1 an(s) et plus
Gestion d’équipeOui
Heures par semaine40 (estimé)
Déplacementsavion : aucun · route : aucun
PositionSurtout debout
Exigences physiquesphysique faible · soulever 50 lb · ordinateur modéré
LanguesEnglish
FormationSecondaire (DES) (exigé)

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

Postuler

New Castle

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Offres sur Jobsy56
Description

Front Office/Desk Supervisor

You are a people person and have already proven your ability to go above and beyond. As a Front Office Supervisor you are working hand in hand with the front office team to deliver the guest Wow experience, constantly setting an example and helping where needed. As Front Office /Desk Supervisor, you will

• Be Guest Centric – talk to the guests as they check in and when they leave, pro-actively addressing any concerns they may have, elevating them to the next level if needed. Make your department one which anticipates guest needs vs. one that simply reacts.

• Be Employee Centric – train new staff to our processes, helping them with questions and concerns, scheduling them as needed, keeping both business levels and employee preferences in mind.

• Be a Role Model – help others make it to the next level like you did, so you can continue your own upward progression. Lead by example..

• Be a Safety & Security Agent – follow your hotel’s established safety and security policies & procedures as well as all OSHA guidelines, reporting issues to maintenance and/or security.

• Be the Manager on Duty - if requested,

Job Requirements

This role requires at least one-two year of progressive experience at a hotel front desk or other customer related position. A high school education as well as some college related course work helpful. Good verbal and written English communication skills are required, with a second language helpful. You must be able to handle cash or credit transactions and have front office software proficiency. This job requires light work – exerting up to 20 pounds of force occasionally and/or up to 10 pounds frequently with a regular need to lift, carry, push, pull or otherwise move objects. From time to time you may need to assist with luggage which may require you to exert force of up to 50 pounds of force. Long hours, many of which may be spent standing, required.

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