Front of House Barista & Food Prep - Cascades

Summary

The role of Front of House, Barista & Food is an essential part of our business in all of our Locations. At the forefront of our company, you believe in our social purpose and company vision, and drive your contribution using these principles. You are punctual, responsible and have a positive and inclusive attitude toward your work and colleagues.

“Forecast Coffee exists to create space to feed the soul, igniting our collective passion for each other, our community, and the outdoors.”

You perform in your role with passion and take utmost care as a representative of our brand and product. You are motivated to consistently deliver the excellent customer service expected in Specialty Coffee. Whilst providing a positive and inclusive environment for customers and staff, you are accountable for providing quality service and product in a safe and clean environment.

Our company core values should guide all decision making and communication, in the pursuit of delivering best customer experience, employee experience and anticipating what is best for the store.

This position reports to the Cafe Manager and in their absence, to the Supervisor on shift.

Primary Duties

Hospitality

• Connecting with guests as soon as they enter your location, commencing their visit in a friendly, confident and welcoming manner; employing highest standard of service demeanour
• Communicating all procedures and policies to guests; including dine-in and take-out procedures and collection points, health & safety procedure and Laptop Restriction / Seating policies as necessary. Taking care to educate every guest with empathy and respect; remaining polite and supportive in their stay at your location.
• Preparing quality foods and beverages for customers, in a timely manner and following set recipes and procedures, whilst simultaneously upholding guest experience standards and providing customer connection
• Offering support to guests in determining their needs regarding food and beverages, assisting them in decision making and providing knowledge and suggestions on available products
• Providing up-to-date dietary and ingredients knowledge to customers (and other staff) on all food and beverage products, or promptly locating information

Operations

• Adhering to company policy as stated in the Employee Handbook at all times, whilst maintaining a safe and inclusive environment for staff and customers
• Adhering to Food Safe, Work Safe policy’s and following BC Liquor laws
• Following procedures and completing tasks as set by the store manager
• Maintaining a consistently clean, sanitized and safe work environment throughout shifts. This extends beyond the service area and includes bussing and cleaning tables, and dishwashing
• Setting up food preparation areas and equipment, espresso machine and all serving stations in preparation for shift
• Clean up and pack down of food preparation areas and equipment, espresso machine and all serving stations at end of shift
• Checking product stock levels to ensure consistent availability. Communicating low stock levels to the manager or a supervisor to address
• Promptly receiving and packing away deliveries and consistently rotating product
• General knowledge of store POS system and credit/debit machine
• Working with your team to ensure daily tasks are completed each shift
• Immediately reporting all maintenance and operational concerns to the store leadership team
• Handling cash responsibly
• Other duties assigned by the store or senior leadership teams

Other Duties & Characteristics

• Assisting with catering or other events outside of normal work hours
• Problem solving skills
• Ability to multi-task and maintain composure under pressure
• Work efficiently and with speed, according to customer demand
• Positive, respectful and inclusive attitude
• Employing a lead-by-example approach

Qualifications

• Previous customer service
• Experience of food preparation in a fast-paced environment.
• Barista experience (preferred) and/or willingness to attend training
• Food Safe Level I (preferred but not required)
• Serving it right (required)
• All applicants must be legally allowed to work in Canada

This role is eligible for tips that are paid out weekly