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Front of House Manager (SFU Dining Commons)

@ Chartwells Higher Education

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Burnaby, Colombie-Britannique

Temps plein3+ ans d’expérience
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En bref

Chartwells Higher Education is hiring a full-time Front of House Manager for the SFU Dining Commons, a 24-hour, seven-day operation with about 150 unionized associates. The role oversees daily front-of-house service, supervises staff, manages cash handling and compliance, and maintains customer relationships across SFU and Residence Management.

Responsabilités :

  • Oversee daily front-of-house operations and service standards
  • Supervise, coach and support unionized associates
  • Manage cash handling, reconciliation and bank deposits
  • Review staffing schedules, timecards and overtime
  • Monitor food safety, sanitation and health and safety compliance

Résumé des exigences :

  • 3+ years in food service or hospitality management
  • Strong knowledge of food safety regulations
  • Excellent organizational and communication skills
  • Experience in a unionized workplace (asset)
  • Sustainability and waste management experience (preferred)

Outils et compétences

POS
Source et dates

Site carrière / système de candidatures · ultipro

Date publiée par l’employeur
2026-10-12
Première détection par notre source
2026-10-12
Mise à jour du dossier source
2026-10-26

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauIntermédiaire
DomaineOpérations
Expérience3 an(s) et plus
Gestion d’équipeOui
Heures par semaine40 (estimé)
Horairejour, soir, heures supplémentaires, fins de semaine, nuit
Déplacementsavion : aucun · route : aucun
Milieu de travailMagasin, Restaurant ou cuisine
PositionAssis et debout
Exigences physiquesphysique modéré · ordinateur modéré
LanguesEnglish

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

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Chartwells Higher Education

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ChampValeur
Offres sur Jobsy205
Description

Job function: Ensure Customer & Client needs are met in all areas at the dining hall.

Overview: This is a 7 day per week operation that is open 24 hours per day. This unit has a team of approx. 150 unionized associates.

Duties:

  • Build and maintain positive relationships with customers, SFU stakeholders, Residence Management, Residence Life, and the Dining Commons management team.
  • Deliver exceptional customer service, respond to guest feedback, and accommodate diverse dietary needs in collaboration with the culinary team.
  • Oversee daily front-of-house operations, including floor inspections, service standards, cleanliness, menu signage, and operational readiness.
  • Execute established promotional calendars, special events, and initiatives to enhance the dining experience.
  • Supervise, coach, and support unionized associates, fostering a positive, productive, and respectful work environment.
  • Support recruitment, onboarding, and training of new associates in accordance with Compass standards.
  • Review daily staffing schedules, coordinate sick-call coverage, conduct shift briefings, and ensure compliance with the collective bargaining agreement.
  • Review and approve employee timecards, including overtime, sick pay, and time adjustments, in accordance with company policies.
  • Manage daily cash-handling procedures, including cash float distribution, cash reconciliation, preparation of bank deposits, and secure placement in the accounting safe for courier collection.
  • Monitor and maintain compliance with quality assurance, occupational health and safety, food safety, sanitation, and security standards in collaboration with the culinary and management teams.
  • Complete required operational inspections, audits, and documentation, ensuring records remain accurate and up to date.
  • Maintain effective communication between shifts through detailed management logbook entries, shift handovers, and timely escalation of operational concerns.

Qualifications

  • 3+ years of experience in food service management or hospitality operations.
  • Strong knowledge of food safety regulations and best practices.
  • Excellent organizational and communication skills.
  • Experience with sustainability initiatives and waste management preferred.
  • Ability to adapt to a dynamic, creative environment.
  • Previous experience in a unionized workplace is an asset.

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