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FT Contract Membership Retention Representative

@ CAA Niagara

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Thorold, Ontario

19–20 $/h2+ ans d’expérience
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En bref

CAA Niagara is hiring a full-time contract Membership Retention Representative in Thorold, ON, for 12 months. The role calls members about renewals, updates account information, and answers inbound calls about CAA membership benefits. The posting states an hourly wage of $19.00-$20.00 and a 40-hour week with work outside regular business hours.

Salaire :

19 $–20 $ de l’heure

Responsabilités :

  • Contact members to keep memberships active
  • Process renewals, payments and account changes
  • Answer inbound calls for various business lines
  • Explain CAA membership benefits and rewards partners

Résumé des exigences :

  • 2+ years of customer service experience
  • High school diploma
  • Strong computer literacy and MS Office
  • Excellent interpersonal and communication skills

Outils et compétences

MS Office

Avantages mentionnés

Assurance maladieSoins dentairesSoins de la vueRégime de retraiteCongés payésMieux-être
Source et dates

Site carrière / système de candidatures · dayforce-feed

Date publiée par l’employeur
2026-10-06
Première détection par notre source
2026-10-13
Mise à jour du dossier source
2026-10-15

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauIntermédiaire
DomaineService à la clientèle
Expérience2 an(s) et plus
Heures par semaine40
Horairejour, soir
Déplacementsavion : aucun · route : aucun
Milieu de travailBureau
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish
Vérificationsréférences
FormationSecondaire (DES) (exigé)
Avantages mentionnésCongés payés généreux, Régime de retraite, Mieux-être, Formation payée

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

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CAA Niagara

Profil d’entreprise sauvegardé

Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.

Start Your Next Journey With Us!

Description complète de l’entreprise

CAA Niagara employs over 300 employees who support providing service to more than 163,000 Members across the Niagara Region. We offer our members access to an ever-expanding range of useful and reliable services that give peace of mind - from your own backyard to just about anywhere your wanderlust takes you. We operate under the guidance of a Board of Directors, who ensure continued financial viability and the fulfillment of CAA Niagara's strategic direction on behalf of its Membership.

Abonnés LinkedIn
1 898
Personnes associées sur LinkedIn
126
Bureaux déclarés
  • 3271 Schmon Pkwy, Thorold, ON L2V 4Y6, CA
  • 76 Lake Street, St. Catharines, ON L2R 5X9, CA
  • 155 Main Street East, Grimsby, ON L3M 1P2, CA
  • 800 Niagara Street, Welland, ON L3C 5Z4, CA
  • 6788 Regional Road 57, Niagara Falls, ON L2J 1B4, CA
Catégories d’activité
  • Hospitality
  • Non Profit
  • Travel
Autres noms enregistrés
  • CAA Niagara Talent Management Team
  • CAA Niagara
Spécialités
  • Membership
  • Roadside Services
  • Travel Consultation
  • Home & Auto Insurance
  • Travel Medical Insurance
  • Member Rewards/Discounts
  • and Community Support
Le profil indique une agence de recrutement
Non
Investissement total déclaré
0

La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.

Toutes ses offres Site Web

CAA Niagara employs over 300 employees who support providing service to more than 163,000 Members across the Niagara Region. We offer our members access to an ever-expanding range of useful and reliable services that give peace of mind - from your own backyard to just about anywhere your wanderlust takes you. We operate under the guidance of a Board of Directors, who ensure continued financial viability and the…

ChampValeur
SecteurTravel Arrangements
Taille201-500 employees
Siège socialThorold, ON
Type d’organisationNonprofit
Fondée en1911
SpécialitésMembershipRoadside ServicesTravel ConsultationHome & Auto InsuranceTravel Medical InsuranceMember Rewards/Discountsand Community Support
Offres sur Jobsy12
LinkedInVoir la page
Description

Who We Are

CAA Niagara is a proud Niagara Region employer, that strives on delivering rewarding experiences and enhancing the lives of our community. For over one hundred years, we have been a staple within our community, providing such services as emergency roadside assistance, travel services, insurance coverage, membership and rewards savings; continually growing our suite of relevant services and products.

A true community partner, we could not be here without our over 160,000 members across Niagara, allowing us to focus on earning your continued trust, every day!



Membership Retention Representative

Location: Thorold, ON
Status: Full-Time Contract - 12 months

This posting is to fill an existing vacancy.

The hourly wage range for this role is $19.00-$20.00.

About the Role

The Membership Department is looking for positive, welcoming individuals who are energetic and motivated by working in a team environment and building relationships to join our team.

CAA Niagara is looking for a full-time Member Retention Representative (MRR) to join our team.

Reporting to the Membership department, the Retention Representative is a brand ambassador, through and through. They are a key relationship builder with new, current, and past members. Focused on interactions via telephone, the MRR is an expert on our products and services. The MRR excels at building relationships with our members and ensuring they receive the best in customer service.

The MRR is responsible for providing information to our members regarding membership renewals, the benefits of being a CAA Niagara member, and member account information.
.

If you are ready to start your next journey, you've come to the right place.

Key Responsibilities

  • Contact Members to ensure the continuous active status of their Membership
  • Welcome calls to Members
  • Service calls to update payment information
  • Reminder calls to Members who have missed their renewal date
  • Process changes to Membership accounts including address, phone, and email, adding/deleting additional Members and updating payment information
  • Process Membership renewals and payments
  • Answer inbound calls for various business lines and queues
  • Inform Members about our Rewards Partners and the benefits of being a CAA Member
  • Perform other duties as assigned

Qualifications & Skills

  • Strong computer literary
  • Excellent interpersonal and communication skills
  • Ability to work under pressure and adaptable to change
  • Attention to detail including writing, grammar, and execution in brand voice/tone
  • Working knowledge of MS Office Products

Education & Experience

  • High School Diploma
  • 2+ years of customer service experience

Working Conditions

  • Working in an office environment with frequent interruptions
  • Work outside regular business hours

What’s In It For You

  • 100% employer-paid premiums for health, dental, vision, life, and travel insurance
  • Virtual healthcare and nurse navigation support
  • Defined Contribution Registered Pension Plan
  • Growth, training, and development opportunities
  • Give Where You Live program (community volunteer program)
  • Green and Wellness Reimbursement Program
  • Paid personal and vacation hours

Interview Process

Our process is designed to provide a full picture of how you would contribute to our team:

  1. Pre-screening call
  2. In-person interview
  3. Background and references
  4. Offer

CAA Niagara does not currently use artificial intelligence in screening or selection of applicants.



CAA Niagara is an equal opportunity employer and is committed to providing an accessible and inclusive workplace. We are dedicated to ensuring that our recruitment processes are barrier-free and accommodating to all individuals, including those with disabilities. If you require accommodation at any stage of the application, interview, or employment process, please inform our Human Resources department at [email protected]

We will work with you to meet your needs and ensure a positive experience throughout the recruitment journey.

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