General Administration and Legal Support Assistant

Join the Team at PRA Group Canada – London, Ontario

General Administration and Legal Support Assistant – On-Site

Being a part of PRA Group Canada means you are valued! This is a place where your skills and experience contribute to helping build our organization’s success.

PRA Group Canada Inc. is a subsidiary of PRA Group, Inc., a publicly traded company that specializes in acquiring nonperforming loans from banks and other creditors and collaborating with its customers to help them resolve their debt in a respectful and ethical way.

Are you a talented individual who is committed to quality work? Do you thrive in a company culture that is positive, engaging, and supports professional growth in a team environment?

Bring your administrative skills and attention to detail to PRA Group Canada as a General Administration and Legal Support Assistant! We are recruiting for a vacant position.

Compensation:

Salary Range: $40,000 to $45,000 annually

What you will do:

Reporting to the Team Lead of Legal Administration, the General Administration and Legal Support Assistant supports the daily operations of the Legal Department and provides administrative support to all departments across the organization. Acting as the primary liaison between the Support Legal Department and the Legal Operations team, this role is responsible for reviewing, coordinating, and actioning requests and inquiries daily. They further assist with reception and general office administration functions, ensuring the efficient flow of information, documentation, and departmental processes. Additional duties and special projects may be assigned by management as required. No prior legal experience is required. Training will be provided.

More specifically, your duties will include:

• Review, prioritize, and action requests received for the Legal Department through the email system
• Prepare and process incoming and outgoing mail, including applying postage and coordinating deliveries through Canada Post
• Review and update various accounting reports for final review by the manager
• Work with external providers to ensure prompt delivery of documents to key stakeholders
• Assist with gathering documentation required for legal files
• Process and distribute correspondence, documents, and payments to the appropriate departments
• Retrieve reports and distribute appropriately for follow up
• Prepare and coordinate high volume mail merge campaigns, including generating, printing, assembling, and distributing correspondence to customers and stakeholders
• Complete office supply orders as required
• Additional duties and special projects as requested by management

What you will bring:

If you pay attention to detail and have excellent organizational skills, we’d like to meet you!

Minimum qualifications include:

• Grade 12 diploma
• At least two (2) years in a similar role
• Excellent communication skills, both written and verbal
• Advanced computer skills with Microsoft Excel, Word and Outlook
• Advanced customer service skills
• Ability to multi-task and meet deadlines
• Detail oriented
• Pass criminal background check

Qualifications Considered an Asset:

• Previous administrative, clerical, office support, or customer service experience
• Experience working in a high-volume environment
• Previous experience in collections and/or Small Claims Court procedures
• Familiarity with court documents and processes
• Post-secondary diploma in a Legal Assistant or Office Administration Program
• Bilingual French/English

What sets us apart:

PRA Group Canada values its employees and offers innovative programs that promote teamwork, positive morale, and employee recognition. In today’s ever-changing work environment, we pride ourselves on our commitment to work/life balance. At PRA, we know company success is derived from the efforts of all our talented and hardworking employees. We are committed to delivering a total rewards program, including:

• Annual bonus program
• Full training and ongoing upskill training
• Three weeks of vacation
• Five paid days of sick and family responsibility leave
• Group health and dental program at minimal cost to employees
• Pension plan
• Employee assistance program
• Tuition reimbursement
• Recognition programs
• Positive work/life balance

Be part of our amazing team!

This is a full-time position requiring the successful candidate to work on-site at our London office Monday through Friday with a set schedule of business hours (37.5 hours per week). If you are ready for a challenging and rewarding opportunity, please submit your cover letter and resume by November 27, 2026.

We thank all applicants for their interest and will contact those selected to participate in the interview process.

We are compliant with Accessibility for Ontarians with Disabilities Act (AODA) legislation. Accommodation will be provided upon request.