General Manager

General Manager

Aspira Bartlett Oshawa 55+ Lifestyle Apartments
Rate of Pay: $64,201 - $80,252

This posting is for an existing vacancy

Join our compassionate and dynamic team as the General Manager at Sienna Senior Living, where we hold the privilege of serving Canada’s seniors with the utmost comfort, dignity, and respect. This pivotal role is the heart and soul of our community, presenting an extraordinary opportunity to lead with purpose and passion. As the General Manager and the most senior leader in our home, you will serve as the cornerstone of our purpose: to cultivate happiness in daily life. Your role is crucial in driving and sustaining a culture that inspires our core values – positivity, accountability, community, and caring. You will ensure that these values are deeply embedded in every facet of our operations, from daily interactions to shaping the future of senior care excellence!

Reporting to the Vice President Regional Operation or the Regional Director of Operations, we are searching for an individual who thrives in a multifaceted and highly rewarding environment. This role requires balancing the demands of nurturing relationships with seniors, their families, and external community stakeholders.

Why you belong here:

We are a purpose driven organization. We aspire to cultivate an environment and culture where team members feel valued, heard and empowered to do meaningful work. We offer a number of programs and benefits that support team members’ financial, personal and professional needs:

• • A competitive salary and vacation package
• • Health & Dental benefits program
• • Share Ownership and Reward Program (SOAR)
• • Employee Share Purchase Plan with company match
• • Continuous learning and growth so you have the skillset needed to succeed and take on new challenges
• • A welcoming culture that values diversity and differing perspectives, experiences and beliefs

What you will be doing:

You will be a welcomed member of the Aspira Management team and impact in the following ways:

Sales and Residence Occupancy

• Leads sales initiatives and delivers on sales related KPIs to generate leads and achieve occupancy goals.
• Holds primary responsibility for all sales functions including; lead management, documentation, in-reach activities, reporting, touring/retouring and follow-up.
• Solicits sponsorship and marketing opportunities.
• Creates enticing on site open houses and activities.
• Establishes ongoing sales objectives with the Regional Sales Support Specialist involved in at least one high profile community agencies / associations.
• Engage regularly in community outreach initiatives, including off-sire outreach activities, to foster relationships and increase awareness of available services

Team Management

• Delegates responsibility to the leadership team based on clearly defined lines of authority and communication.
• Provides support and direction to the leadership team to achieve targeted occupancy numbers.
• Monitors all departments to ensure that the residence is tour ready at all times.
• Reviews all work assignments to ensure they remain clear and current
• Demonstrates personal attributes and communication skills that foster teamwork and customer satisfaction at all times and monitors team members performance in relation to both.
• Supervises, coaches and mentors supervisory team members.
• Implements team members recognition initiatives in accordance with organization guidelines.
• Promotes the completion of Ourvoice Employee Surveys and implements action plans in response to the feedback provided.
• Makes adjustments to staffing levels in response to occupancy fluctuations and service enhancement as required
• Provides oversight to Occupational Health & Safety Committee to ensure it meets all legislative requirements
• Develops and monitors the master schedule to ensure consistency in staffing and service levels
• Oversees recruitment, orientation and performance management of all team members

Operations

• Plans, co-ordinates, directs and monitors the effectiveness of all operational activities of the Residence
• Develops short- and long-term operational plans for the efficient operation of the Residence
• Provides leadership and direction to ensure all aspects of Quality Improvement Program are carried out as scheduled.
• Ensures all policies and procedures are adhered to. Any deficiencies are addressed and
• Monitors all correspondence and bulletins to ensure they are written in a professional manner
• Monitors all standing committees to ensure they are functioning within the terms of reference that outlines their function and area of responsibility.
• Provides input for development of annual capital budget and monitors ongoing capital expenditures through the EAF process;
• Oversees all expenditures utilizing the purchase journals to ensure departments operate within budgetary guidelines
• Reviews financial statements and takes action on variances to bring expenditures in line with budget
• Ensures adherence to all aspects of the Occupational Health & Safety Act and Fire Code
• Reviews the Fire and Emergency plan on an annual basis with all team members to reinforce the roles & responsibilities of team members working different shifts
• Promotes the use of the feedback forms – We’re Listening & You Have a Voice and ensure they are always available
• Responds promptly to concerns of residents and family members, mediating a satisfactory response to concerns and implements action plans to avoid reoccurrence of similar issues.

What you need to know:

• Minimum 2 years sales experience
• Exceptional customer service skills
• Able to accommodate evenings and weekends, when needed
• 3 year management experience
• Ontario: Successful completion of the Fire Safety Planning Training for Owners and Operators in accordance with Ontario Regulation 150/13.
• Must possess excellent supervisory and leadership abilities in the areas of human resources, finance, labour relations, marketing and department coordination;

• Must possess good public relations and communication skills;
• Demonstrated proficiency in internet-based research and navigation, with strong working knowledge of Microsoft Office, particularly Microsoft Excel and Word.
• Must demonstrate initiative, good judgment and foster a positive work atmosphere
• Effective verbal and written English communication skills required.
• Experience working with Microsoft Suite (Word, Outlook, Excel, PowerPoint, etc.)
• You must be legally eligible to work in Canada or have a valid work/study permit
• You must successfully pass a Vulnerable Sector Check and Criminal Records Check
• Sienna Senior Living may utilize artificial Intelligence to screen or assess applicants for this position

Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.