General Manager

ABOUT RETURNPRO

Retailers have spent decades perfecting the forward supply chain. Returns are the last unsolved frontier, and ReturnPro is solving it. We built the first fully integrated, technology-enabled reverse logistics and ReCommerce platform, unifying distribution, refurbishment, recovery analytics, and disposition strategy into one scalable network.

Across North America, returns are one of retail's largest unsolved problems. They erode margins, disrupt logistics, damage customer experience, and generate enormous waste. Through our integrated solution spanning SaaS technology, reverse supply chain services, and recommerce, we turn returns from a cost center into a recovery engine. To date, we've diverted more than 100 million pounds of product from landfills, and we're just getting started.

This is not incremental improvement. This is redefining how retailers handle returns at scale. Our U.S. and Canadian facilities operate as one network — shared systems, shared standards, shared scoreboard — and Calgary is the next node. At ReturnPro, returns are a strategic advantage, and we are professionalizing this space on both sides of the border with disciplined execution, data-driven performance, and measurable results.

THE OPPORTUNITY: YOUR BUILDING. YOUR TEAM.

This is the rare GM seat where you don’t inherit a building — you create one. ReturnPro is opening its newest Canadian facility in Calgary, and you will be its first hire. You’ll pick your team, shape the floor, set the standards, and own end-to-end execution — safety, growth, profitability, productivity, quality, and cost across return to vendor, liquidation, fulfillment, testing, and repair. No layers between you and the outcome.

This isn’t just a role — it’s the chance to add a chapter to ReturnPro’s legacy of solving returns. You’ll build a high-performance culture from the ground up, backed by a proven playbook from our U.S. and Canadian facilities: labor allocated by program and activity, UPH and MPU visibility down to the teammate level, and partners across the border who’ve done this before. Calgary is yours to build — and the network is behind you.

WHAT YOU’LL OWN

Facility Launch & Team Building

• Serve as hire #1: lead the end-to-end launch of ReturnPro’s newest Canadian facility — from site readiness and equipment installation through first receipt and first ship
• Build your team from the ground up: recruit and onboard the managers, supervisors, and hourly teammates who will define this building — every hire after you inherits the culture you set
• Define what high performance looks like on day one: set the standards, model them on the floor, and make accountability a point of pride before the first unit ships
• Stand up systems, SOPs, and safety programs in partnership with our U.S. and Canadian facilities — adopt what’s proven across the network, adapt what Calgary needs

Operations & Performance

• Run the site like it’s your business: own daily and weekly operational plans, beat client SLAs, and squeeze maximum efficiency out of every shift
• Set operational goals from KPIs and client SLAs; drive throughput (UPH), accuracy, and quality across receiving, check-in, testing, put-away, pick, pack, and ship
• Own inventory accuracy and control; read the reports, find the gaps, and close them across productivity, accuracy, quality, and expense
• Balance labor against volume daily using program- and activity-level labor allocation — know exactly where every hour goes, and deploy it where it earns the most
• Track production against plan with UPH and MPU metrics; catch drift early and correct it before it ever touches the P&L
• Own the money: site P&L, budget, and General Ledger — analyze financial performance and deliver profitability against plan

Client & Business Partnership

• Be the face of ReturnPro in Western Canada: build client relationships in support of a keep-and-grow strategy; partner with key account management on QBRs and monthly reporting
• Partner with Industrial Engineers and facility leaders across our U.S. and Canadian network to import proven Standard Operating Procedures — then make Calgary the new benchmark
• Investigate operational errors to determine root cause and recommend corrective action; maintain audit-ready documentation at all times
• Embed lean and continuous improvement discipline across the facility — prioritize the highest-impact gaps and prove the results in the numbers
• Interact effectively at multiple levels; demonstrate on-the-floor listening and follow-up that builds trust with clients, teammates, and corporate partners

People Leadership & Culture

• Attract, develop, and retain top Canadian talent through active coaching and top grading; promote from within as the building grows
• Manage a diverse teammate population; nurture positive teammate relations and a productive work environment across all shifts
• Develop, implement, and direct equipment preventative maintenance programs and facility building and grounds upkeep
• Ensure equipment and work areas are neat, clean, and well organized; enforce corporate policies and procedures across the site
• Implement and observe all safety policies and procedures to maintain a safe, compliant work environment aligned with Alberta OHS and all applicable Canadian requirements

Qualifications

WHAT YOU BRING

HOW WE WORK

ReturnPro’s culture is built around five core values that show up in behavior, not just on walls: