Publié il y a 7 jours
Group Sales Assistant
@ Royal Ontario Museum
Toronto, Ontario
SIGNAUX
En bref
Royal Ontario Museum is hiring a part-time Group Sales Assistant in Toronto to arrange and sell tailored group visits for tour operators, corporate and community clients. The role handles inquiries, bookings, scheduling, invoicing and client tracking, with up to 24 hours weekly and an hourly rate of $26.60 to $30.41.
Salaire :
26,60 $–30,41 $ de l’heure
Responsabilités :
- Arrange and sell tailored group visits for diverse clients
- Upsell exhibition access, guided tours and team-building experiences
- Respond to group inquiries and process bookings and invoicing
- Track client interactions in the ticketing system
Résumé des exigences :
- Some post-secondary education in marketing, tourism or museum studies
- At least one year of administrative or sales support experience
- Strong customer service and organizational skills
- Proficiency with Microsoft Office; ticketing and financial systems an asset
- Bilingual French and English an asset
Outils et compétences
Source et dates
Site carrière / système de candidatures · jazzhr
- Date publiée par l’employeur
- 2026-11-03
- Première détection par notre source
- 2026-11-04
- Mise à jour du dossier source
- 2026-11-04
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Débutant |
| Domaine | Ventes |
| Expérience | 1 an(s) et plus |
| Heures par semaine | 24 |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Bureau |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English, French |
| Vérifications | casier judiciaire, références |
| Candidatures encouragées | Autochtones, Personnes racisées, Personnes handicapées, 2ELGBTQI+ |
| Formation | Collégial (DEC) (préféré) |
| Domaines d’études | Marketing, Education, Tourism, Museum Studies |
| Avantages mentionnés | Rabais employé |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Royal Ontario Museum
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Canada’s most visited museum and preeminent field research institute, with a collection of more than 18 million objects.
Description complète de l’entreprise
Opened in 1914, ROM (Royal Ontario Museum) showcases art, culture, and nature from around the world and across time. Today, ROM houses more than 18 million objects, from Egyptian mummies to contemporary sculpture, from meteorites to dinosaurs. ROM is the most visited museum in Canada and one of the top ten museums in North America. It is also the country’s preeminent field research institute, with a diverse range of experts who help us understand the past, make sense of the present, and shape a shared future. Just as impressive is ROM’s facility—a striking combination of heritage architecture and the cutting-edge Michael Lee-Chin Crystal, which marks the Museum as an iconic landmark and global cultural destination. We live on in what we leave behind.
- Abonnés LinkedIn
- 57 848
- Personnes associées sur LinkedIn
- 623
- Bureaux déclarés
- 100 Queen's Park, Toronto, Ontario M5S 2C6, CA
- Catégories d’activité
- Art
- Autres noms enregistrés
- Royal Ontario Museum
- Spécialités
- education
- world history
- entertainment
- tourism
- natural history
- science
- dinosaurs
- art
- ancient civilizations
- biodiversity
- minerals and gems
- meteorites
- and archealogy
- Le profil indique une agence de recrutement
- Non
- Investissement total déclaré
- 0
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
Opened in 1914, ROM (Royal Ontario Museum) showcases art, culture, and nature from around the world and across time. Today, ROM houses more than 18 million objects, from Egyptian mummies to contemporary sculpture, from meteorites to dinosaurs. ROM is the most visited museum in Canada and one of the top ten museums in North America. It is also the country’s preeminent field research institute, with a diverse range…
| Champ | Valeur |
|---|---|
| Secteur | Museums, Historical Sites, and Zoos |
| Taille | 201-500 employees |
| Siège social | Toronto, Ontario |
| Type d’organisation | Government Agency |
| Fondée en | 1914 |
| Spécialités | educationworld historyentertainmenttourismnatural historysciencedinosaursartancient civilizationsbiodiversity |
| Offres sur Jobsy | 13 |
| Voir la page |
Description
WHO WE ARE
Opened in 1914 and welcoming over 1.3 million visitors annually, the Royal Ontario Museum (ROM) is Canada's most-visited museum, ranking among the top 10 cultural institutions in North America. At ROM, we are dedicated to building and sharing global collections, sharing knowledge, inspiring learning, and fostering community engagement. As a globally recognized field research institute, ROM houses an impressive collection of over 18 million artworks, cultural objects, and natural history specimens, showcased in over 40 galleries and exhibition spaces. We are committed to creating a space where art, culture, and nature intersect, connecting people and communities to the past, present and shared future.
As we continue to work toward our goals to transform and evolve as one of the world’s foremost 21st-century museums, we seek passionate and dynamic team members who embody our mission and values.
WHO WE NEED
We are seeking a detail-oriented and client-focused Group Sales Assistant to support the Tourism & Promotions team at ROM. This role is perfect for someone who thrives in a dynamic sales and service environment, enjoys building relationships, and takes pride in delivering tailored experiences to diverse groups. From Tour Operators to corporate and community organizations, you’ll help ensure every visitor’s group’s experience starts with excellence.
If you bring administrative precision, a flair for customer service, and a genuine interest in the arts, culture, or education sectors, this could be a great fit.
HOW YOU WILL MAKE AN IMPACT
WHAT YOU BRING
WHAT WE OFFER
SALARY & TERMS OF EMPLOYMENT
WHAT TO EXPECT IN OUR INTERVIEW PROCESS
**All virtual conversations and interviews will be conducted via Microsoft Teams and may be recorded.**
WHY PEOPLE CHOOSE ROM
COMMITMENT TO DIVERSITY, EQUITY, INCLUSION, & ACCESSIBILITY
At ROM, we embrace diversity in our exhibits, communities, and teams. We encourage applications from racialized persons, Indigenous Peoples, persons with disabilities, 2SLGBTQI+ individuals, and those who can further diversify our ideas. We are committed to equitable employment opportunities and a workplace free from discrimination and harassment.
We welcome and accommodate candidates with disabilities throughout the selection process. Please contact us at [email protected] for assistance.
ADDITIONAL INFORMATION
APPLY NOW
Only candidates selected for an interview will be contacted. Please note that all candidates receiving a verbal job offer will be subject to a background check. This includes a criminal background check and verification of professional references, and, other checks depending on the role.
#LI-Onsite
Opened in 1914 and welcoming over 1.3 million visitors annually, the Royal Ontario Museum (ROM) is Canada's most-visited museum, ranking among the top 10 cultural institutions in North America. At ROM, we are dedicated to building and sharing global collections, sharing knowledge, inspiring learning, and fostering community engagement. As a globally recognized field research institute, ROM houses an impressive collection of over 18 million artworks, cultural objects, and natural history specimens, showcased in over 40 galleries and exhibition spaces. We are committed to creating a space where art, culture, and nature intersect, connecting people and communities to the past, present and shared future.
As we continue to work toward our goals to transform and evolve as one of the world’s foremost 21st-century museums, we seek passionate and dynamic team members who embody our mission and values.
WHO WE NEED
We are seeking a detail-oriented and client-focused Group Sales Assistant to support the Tourism & Promotions team at ROM. This role is perfect for someone who thrives in a dynamic sales and service environment, enjoys building relationships, and takes pride in delivering tailored experiences to diverse groups. From Tour Operators to corporate and community organizations, you’ll help ensure every visitor’s group’s experience starts with excellence.
If you bring administrative precision, a flair for customer service, and a genuine interest in the arts, culture, or education sectors, this could be a great fit.
HOW YOU WILL MAKE AN IMPACT
- Support the daily business of Group Sales by arranging and selling tailored group visits for a variety of clients, including Tour Operators, performance troupes, corporate teams, and community organizations.
- Maximize revenue by upselling enhancements such as exhibition access, guided tours, and team-building experiences adapting offerings to suit client needs.
- Respond to group inquiries across channels (email, phone, web, and in-person), book experiences, schedule staff/volunteers, and organize invoicing and payment processing.
- Contribute to seamless visitor experiences by ensuring accurate scheduling, timely follow-ups, and exceptional service from first contact through post-visit.
- Provide administrative support to the Tourism & Promotions team, including maintaining records, researching new client opportunities, and updating tourism listings.
- Track all client interactions in the ticketing system to support ongoing stewardship, accurate reporting, and future engagement efforts.
WHAT YOU BRING
- Completion of some post-secondary education (less than 2 years) in marketing, education, tourism, museum studies, or a related discipline.
- At least one (1) year of administrative or sales support experience, ideally in a not-for-profit, cultural, or educational environment.
- Outstanding customer service and interpersonal skills, with a warm, professional approach to group sales and client communication.
- Strong organizational and multitasking abilities, with a proven track record of meeting deadlines and managing competing priorities.
- Proficiency with Microsoft Office (Word and Excel) and familiarity with ticketing and financial systems (e.g., VivaTickets BOS, Sage) are an asset.
- A solutions-oriented mindset with the ability to listen to client needs, tailor offerings, and contribute to memorable group experiences.
- A collaborative spirit and the ability to work independently in a fast-paced environment.
- Bilingualism in French and English is considered an asset.
WHAT WE OFFER
- Perks: Free ROM membership for permanent full-time and part-time staff, plus discounts to over 200 attractions through Attractions Ontario.
- And more!
SALARY & TERMS OF EMPLOYMENT
- START DATE: December 2026
- OPEN DATE: November 4, 2026
- CLOSE DATE: Open until filled
- STATUS: Part-time, permanent
- EMPLOYEE GROUP: OPSEU Local 543
- HOURLY RATE: $26.60 – $30.41
- SCHEDULE: Up to 24 hours weekly
- PROBATIONARY PERIOD: 420 hours or six (6) months
- LOCATION (onsite): Toronto, ON
WHAT TO EXPECT IN OUR INTERVIEW PROCESS
- Initial conversation: Apply online. Selected individuals will be invited to complete a pre-recorded video questionnaire to tell us more about your interest in ROM.
- First interview: A 1-hour in-person or virtual interview with the Hiring Manager and a member of the HR team. This in-depth interview will focus on your skills and how they align with the team's and ROM's needs.
- Second interview: A 1-hour in-person meeting with the Hiring Manager and relevant team members. You may be asked to present a pre-assigned case study and discuss scenarios relevant to your role. Depending on the position, you might also be given a tour of ROM and receive a preview of your responsibilities and interactions.
**All virtual conversations and interviews will be conducted via Microsoft Teams and may be recorded.**
WHY PEOPLE CHOOSE ROM
- Cultural engagement: Daily interactions with Toronto's diverse culture and international visitors offer insights into social and cultural trends. We champion inclusive community programs and connections through diverse experiences.
- Continuous learning: At ROM, expertise and continuous skill development are paramount. Our culture of curiosity and open-mindedness fosters growth beyond traditional career paths.
- Passion & fulfillment: Our work in preserving and curating cultural narratives brings deep satisfaction. We are passionate about the arts, global history, cultural diversity, and leveraging digital technologies to enhance accessibility.
- Team & culture: ROM promotes a positive workplace with collaborative, supportive teams that encourage creativity and innovation. We value new ideas and collective problem-solving.
- Academic collaboration: We are committed to education, partnering with universities and providing student resources, underscoring our dedication to research and accessibility.
COMMITMENT TO DIVERSITY, EQUITY, INCLUSION, & ACCESSIBILITY
At ROM, we embrace diversity in our exhibits, communities, and teams. We encourage applications from racialized persons, Indigenous Peoples, persons with disabilities, 2SLGBTQI+ individuals, and those who can further diversify our ideas. We are committed to equitable employment opportunities and a workplace free from discrimination and harassment.
We welcome and accommodate candidates with disabilities throughout the selection process. Please contact us at [email protected] for assistance.
ADDITIONAL INFORMATION
- ROM does not require “Canadian experience.” International applicants with equivalent experience are encouraged to apply.
- ROM uses technology-assisted tools (including JazzHR TalentFit) to support the review and screening of applications. All hiring decisions are made by human reviewers.
- This posting is for an existing vacancy.
APPLY NOW
Only candidates selected for an interview will be contacted. Please note that all candidates receiving a verbal job offer will be subject to a background check. This includes a criminal background check and verification of professional references, and, other checks depending on the role.
#LI-Onsite
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