Group Tour Operations Consultant

Company Description: Anderson Vacations Canada is a Canadian-based tour operator that believes travel is a way to broaden perspectives and create lasting memories. The company designs tours that immerse travelers in diverse cultures and ways of life, encouraging connection with the global community. Its itineraries highlight the natural beauty and biodiversity of destinations across North America, Oceania, and the South Pacific. Anderson Vacations delivers these experiences through a comprehensive product offering, innovative tour design, and a strong commitment to respecting clients, partners, and team members.

Role Description: The Group Tour Operations Consultant is a full-time, on-site role based in Calgary, AB, responsible for coordinating and managing group tour operations from initial inquiry to post-trip follow-up. Day-to-day tasks include developing customized group itineraries, preparing detailed quotes, and liaising with suppliers for transportation, accommodation, and activities. The consultant monitors booking timelines, confirms reservations, and ensures all logistical arrangements meet company standards and client expectations. This role also involves responding to customer inquiries, resolving operational issues, and maintaining accurate documentation in internal systems. The consultant collaborates closely with sales, product, and finance teams to optimize tour operations, support continuous improvement, and deliver high-quality group travel experiences.

Qualifications

• Candidates should possess strong Analytical Skills to interpret data, manage budgets, and optimize tour operations.
• Candidates should possess Consulting and Customer Service skills to understand client needs, recommend solutions, and deliver a positive traveler experience.
• Candidates should possess Communication skills to clearly interact with clients, suppliers, and internal teams in writing and verbally.
• Candidates should possess Operations Management skills to coordinate logistics, manage timelines, and ensure smooth execution of group tours.
• Relevant experience in travel, tourism, or hospitality operations is essential.
• Proficiency with reservation systems, CRM tools, and standard office software is an asset.
• Strong organizational skills, attention to detail, and the ability to manage multiple projects simultaneously.
• Post-secondary education in tourism, hospitality, business, or a related field is preferred.