Publié avant-hier
Guest Service Agent
@ Easton's Group of Hotels Inc.
Pointe-Claire, Québec
En bref
Easton's Group of Hotels Inc. is hiring a full-time Guest Service Agent for the Embassy Suites by Hilton Montreal Airport front office. The role covers guest check-in and check-out, payment processing, reservations and guest service. The posting requires fluent French and English, one year of front desk experience, and availability for evenings, nights, weekends and holidays.
Responsabilités :
- Welcome and register guests at check-in
- Process cash and credit card payments
- Handle reservations, changes and cancellations
- Answer phones and provide hotel and local information
- Up-sell rooms and recover service issues
Résumé des exigences :
- High school diploma or equivalent
- One year front desk or guest service experience
- Fluent French and English
- Available nights, weekends and holidays
- Available 3:00 PM to 11:00 PM
Outils et compétences
Avantages mentionnés
Source et dates
Site carrière / système de candidatures · adp
- Date publiée par l’employeur
- 2026-11-12
- Première détection par notre source
- 2026-11-14
- Mise à jour du dossier source
- 2026-11-14
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Débutant |
| Domaine | Service à la clientèle |
| Expérience | 1 an(s) et plus |
| Heures par semaine | 40 (estimé) |
| Horaire | soir, jours fériés, fins de semaine, nuit |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Bureau |
| Position | Surtout debout |
| Exigences physiques | physique faible · soulever 50 lb · ordinateur modéré |
| Langues | English, French |
| Formation | Secondaire (DES) (exigé), Collégial (DEC) (préféré) |
| Avantages mentionnés | Aide aux études, Rabais employé, Mieux-être, Aide au transport en commun |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Easton's Group of Hotels Inc.
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Easton’s Group of Hotels current portfolio has 20 hotels spanning across Canada with 6 more hotels under development!
Description complète de l’entreprise
Spearheaded by vision and dynamic leadership, The Easton’s Group has grown into a major force spanning hotels, event venues and residential developments across Ontario. Our six core values work together to ensure total satisfaction for every guest and business partner. Development: We strive to build strong relationships, embrace new ideas and encourage skills training and professional growth. Integrity: We strive to be ethical and earn the trust of everyone we do business with. Excellence: We aim for the highest standards of personal and corporate achievement. Service: We are committed to providing each guest with the highest of professionalism and consideration. Teamwork: We believe in working collaboratively with others to achieve common goals. Respect: We believe everyone deserves to be treated in a caring, considerate manner.
- Abonnés LinkedIn
- 8 638
- Personnes associées sur LinkedIn
- 110
- Bureaux déclarés
- 3100 Steeles Ave E, Suite 601, Markham, ON L3R 8T3, CA
- Catégories d’activité
- Hospitality
- Hotel
- Restaurants
- Autres noms enregistrés
- Easton's Group of Hotels Inc.
- Spécialités
- Hospitality and Development
- Le profil indique une agence de recrutement
- Non
- Investissement total déclaré
- 0
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
Spearheaded by vision and dynamic leadership, The Easton’s Group has grown into a major force spanning hotels, event venues and residential developments across Ontario. Our six core values work together to ensure total satisfaction for every guest and business partner. Development: We strive to build strong relationships, embrace new ideas and encourage skills training and professional growth. Integrity: We strive…
| Champ | Valeur |
|---|---|
| Secteur | Hospitality |
| Taille | 5,001-10,000 employees |
| Siège social | Markham, ON |
| Type d’organisation | Privately Held |
| Fondée en | 1968 |
| Spécialités | Hospitality and Development |
| Offres sur Jobsy | 52 |
| Voir la page |
Looking for a career change? Join one of Canada’s most successful and multicultural hospitality companies that strives to take your talent to the next level. With 20 hotels owned and managed by Easton’s Group of Hotels and a further five in development, your passion, collaboration, and voice will be an excellent addition to our growing organization. As a company, we strive to provide exceptional benefits, perks, and growth opportunities to all our employees.
If you have a passion for exceptional service delivery, are results-driven, and appreciate recognition, Easton’s is your career partner of choice.
At Easton’s, we are committed to fostering an inclusive workplace where every individual feels valued, respected, and empowered to contribute. We believe that inclusion strengthens our teams, drives innovation, and enables us to achieve our vision while creating opportunities for everyone to thrive.
About the Hotels:
Embassy Suites by Hilton Montreal: The Embassy Suites by Hilton Montreal Airport is a 162 All Suites, full-service hotel, owned and operated by Easton’s Groups of Hotels. A Montreal Airport Hotel with a Full-service Restaurant and Bar “Rendez-Vous de L’ouest” and two meeting rooms, within walking distance from Fairview Shopping Mall and many restaurants in the area. Ideal for long-term stays and large groups, as well as very corporate-oriented.
The Embassy Suites by Hilton Montreal Airport is looking for an energetic, hardworking, and results-driven full-time Guest Service Agent.
BENEFITS
Health, Vision, and Dental Coverage
Wellness Days
Employee Social Events
On-site Parking
Career Development
Hotel Discounts at Hilton Properties
Perkopolis
Tuition Reimbursement
JOB OVERVIEW
Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures to ensure guest satisfaction.
Duties and Responsibilities
- Welcomes guests in a friendly, prompt, and professional manner.
- Register guests, issue room keys, provide information on hotel services and room location; prepare for group check-in and out and VIP arrivals; become informed of events/ functions in the hotel during the shift. Answer phones promptly and courteously.
- Up-sell rooms where possible to maximize hotel revenue.
- Accurately process all cash and credit card transactions per established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned banks.
- Issue, control, and release guest safe deposit boxes.
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
- Respond appropriately to guest requests; promotes hotel services, facilities, and outlets; provide guests with information such as local attractions and directions to increase satisfaction. Make appropriate service recovery gestures to ensure total guest satisfaction.
- May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel, process cancellations, revisions, and information updates on changes.
- Promote teamwork and quality service through daily communications and coordination with other departments.
- Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
- In carrying out your duties you will follow all Company and Brand Standards.
QUALIFICATIONS AND REQUIREMENTS
- High School diploma or equivalent, plus one-year front desk/guest service experience. Some college is preferred.
- Must speak fluent in French and English.
- This job requires the ability to perform the following:
- Frequently standing up behind the desk and front office area
- Remain stationary for extended periods.
- Carrying or lifting items weighing up to 50 pounds
- Handling objects, products, and computer equipment
- Use a keyboard to operate various property management and reservations systems.
- Communication skills are utilized a significant amount of time when interacting with guests and employees.
- Reading and writing abilities are utilized often.
- Basic math skills are used frequently.
- Problem-solving, reasoning, motivating, and training abilities are often used.
- Must be available to work nights, weekends, and/or holidays.
- Must be available to work between 3:00 PM to 11:00 PM.
Work Area: Front Office
Journal
Visible seulement par vous. Conservé sur cet appareil, et dans votre compte une fois connecté.