Publié avant-hier
Guest Services Associate
@ MasterBUILT Hotels Ltd.
Fort McMurray, Alberta
En bref
MasterBUILT Hotels is hiring a part-time Guest Services Associate for its TownePlace Suites by Marriott in Fort McMurray, AB. The role covers check-ins and checkouts, guest requests and complaints, front desk equipment, and coordination with housekeeping and maintenance. Candidates need 1-2 years of customer service experience, and shifts may include early mornings, late evenings and weekends.
Responsabilités :
- Check guests in and out with accuracy
- Handle guest requests, queries and complaints
- Provide local information and directions to guests
- Operate front desk equipment and reservation systems
- Complete delegated paperwork and basic accounting
Résumé des exigences :
- 1-2 years of customer service experience
- Hospitality experience an asset
- Familiar with photocopiers and scanners
- Team player with strong communication skills
- High school diploma or GED required
Outils et compétences
Source et dates
Site carrière / système de candidatures · bamboohr
- Date publiée par l’employeur
- 2026-11-04
- Première détection par notre source
- 2026-11-05
- Mise à jour du dossier source
- 2026-11-05
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Débutant |
| Domaine | Service à la clientèle |
| Expérience | 1 an(s) et plus |
| Horaire | jour, soir, fins de semaine |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Bureau |
| Position | Surtout debout |
| Exigences physiques | physique faible · ordinateur modéré |
| Langues | English |
| Formation | Secondaire (DES) (exigé) |
| Avantages mentionnés | Horaire flexible, Prime de rendement |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
MasterBUILT Hotels Ltd.
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
A concierge to your success in hotel development, investment, and management.
Description complète de l’entreprise
MasterBUILT is a Canadian hotel development, management and investment company. We are the franchising partner for the Microtel Inns & Suites by Wyndham and ECHO Suites Extended Stay by Wyndham brands in Canada. We support investor success through a complete turnkey solution that includes licensing, brand oversight, construction management, hotel management and asset management services. Demonstrating respect for our partners, our guests, and the land and communities in which we operate is our priority. We believe in inclusivity, in charitable actions, and in creating and investing in smart, impactful developments that add value to society and serve a greater purpose. ___________ MasterBUILT est une entreprise canadienne spécialisée dans le développement, la gestion et l’investissement hôteliers. Nous sommes le partenaire de franchise des marques Microtel par Wyndham et ECHO Suites Extended Stay par Wyndham au Canada. Nous favorisons la réussite des investisseurs grâce à une solution clé en main complète, incluant la délivrance de licences, la supervision de la marque, la gestion de la construction, l’exploitation hôtelière et la gestion d’actifs. Le respect de nos partenaires, de nos clients, ainsi que des territoires et des communautés où nous intervenons constitue une priorité. Nous croyons en l’inclusion, en la solidarité, et en la réalisation de projets pertinents qui créent de la valeur pour la société et contribuent à un objectif plus large.
- Abonnés LinkedIn
- 3 075
- Personnes associées sur LinkedIn
- 63
- Bureaux déclarés
- #410, 211 – 11 th Ave SW, Calgary, Alberta T2R 0C6, CA
- Catégories d’activité
- Commercial Real Estate
- Property Management
- Real Estate
- Property Development
- Autres noms enregistrés
- MasterBUILT Hotels Ltd.
- MasterBUILT Hotels
- Spécialités
- Hotel development
- Hotel construction
- Hotel management
- Franchising
- Hospitality
- Microtel Inn & Suites by Wyndham
- ECHO Extended Stay by Wyndham
- Asset Management
- Turnkey Development & Support
- and Return on Investment
- Le profil indique une agence de recrutement
- Non
- Investissement total déclaré
- 0
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
MasterBUILT is a Canadian hotel development, management and investment company. We are the franchising partner for the Microtel Inns & Suites by Wyndham and ECHO Suites Extended Stay by Wyndham brands in Canada. We support investor success through a complete turnkey solution that includes licensing, brand oversight, construction management, hotel management and asset management services. Demonstrating respect for…
| Champ | Valeur |
|---|---|
| Secteur | Hospitality |
| Taille | 51-200 employees |
| Siège social | Calgary, Alberta |
| Type d’organisation | Privately Held |
| Fondée en | 2011 |
| Spécialités | Hotel developmentHotel constructionHotel managementFranchisingHospitalityMicrotel Inn & Suites by WyndhamECHO Extended Stay by WyndhamAsset ManagementTurnkey Development & Supportand Return on Investment |
| Offres sur Jobsy | 36 |
| Voir la page |
MasterBUILT® Hotels exists to develop, build, manage, and invest in best-in-class hotels across Canada. The MasterBUILT team lives and breathes hospitality, having created a significant number of hotels from the ground up, making us a leading company in North America in this regard. As a proud recipient of Canada’s 50 Best Managed Companies award for multiple consecutive years, the MasterBUILT systems and structures have solidified a reputation as industry leaders.
NEW OPPORTUNITY:
GUEST SERVICES ASSOCIATE
TownePlace Suites by Marriott Fort McMurray, AB
The Guest Services Associate will work diligently to ensure the quality, cleanliness and service of the property are consistently maintained. They must be committed to the achievement of professional work standards and demonstrate a positive, proactive approach to empowered decision making in relation to guest care and contribution to room revenue. This is a part-time position.
RESPONSIBILITIES:
- Perform check-ins and checkouts, paying special attention to accuracy and detail
- Ensure each guest has received exceptional service
- Handle all guest requests in an expedient and professional manner. Ensure special requests are dealt with appropriately
- Positively respond to guest queries/complaints and requests, providing positive solutions and ensuring follow-up
- Provide guests with the necessary information that may include restaurant recommendations, driving directions, assistance to local services and transportation alternatives
- Operate the front desk equipment such as the reservation system, hotel switchboard, calculator, copier and key card machines
- Complete assigned tasks and paperwork as delegated by management team. This may include some accounting, basic data analysis and processing
- Maintain cleanliness of workspace
- Liaise proactively and continuously with the Housekeeping and Maintenance departments to ensure seamless operations and exceptional guest service and guest/co-worker safety by reporting of suspicious persons and handling of keys/cash
QUALIFICATIONS:
Experience Required
- 1-2 years of experience in a customer service-oriented role
- Previous hospitality experience an asset
- Familiar with general office equipment such as photocopiers, scanners etc.
Mission Critical Competencies
- Ability to demonstrate being a team player
- Excellent communication and interpersonal skills
- A fun, positive attitude with a sense of humour
Desired Education
- A High School Diploma or GED required
WORKING CONDITIONS:
- May be required to work early morning, late evening and weekend shifts
- Fun work environment, committed to realizing all of our core Pillars
MASTERBUILT OFFERS:
- A compensation package that provides incentives and rewards performance
- A flexible benefits package that supports various personal/family situations and work environments
- A rewarding corporate culture that fosters a positive team and family spirit
- A cooperative management team that is strategic and forward thinking
- A fast paced environment with opportunities for advancement
TO APPLY:
Please apply online at https://masterbuilthotels.bamboohr.com/hiring/jobs/1056
We thank all applicants for their submissions, but only those deemed qualified by our hiring manager will be contacted. No phone calls please.
Please note Labour Market Impact Assessment (LMIAs) are not supported for this position. Legal entitlement to work in Canada is required.
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