Publié le mois dernier
Guest Services Manager – Door, Bell & Valet
@ AccorHotel
Vancouver, Colombie-Britannique
En bref
AccorHotel is hiring a full-time Guest Services Manager at Fairmont Pacific Rim in Vancouver to lead the Door, Bell and Valet teams. The role covers service standards, team recruiting and scheduling, VIP arrivals, valet operations and emergency procedures. The posting states a salary starting from $77,500 per year and a minimum of two years of luxury hospitality experience.
Salaire :
À partir de 77 500 $ par année
Responsabilités :
- Lead the Door, Bell and Valet guest services team
- Deliver Forbes 5 Star service standards at all times
- Coordinate VIP arrivals, transportation and valet parking
- Handle guest and employee issues and corrective actions
- Plan workforce, schedules and Dayforce accuracy
Résumé des exigences :
- Minimum two years of luxury hospitality experience
- Excellent interpersonal and communication skills
- Highly organized and results-oriented
- Able to work under high pressure
- Hotel management experience preferred
- Experience with Opera Cloud and Windows applications preferred
Outils et compétences
Avantages mentionnés
Source et dates
Site carrière / système de candidatures · smartrecruiters
- Date publiée par l’employeur
- 2026-09-28
- Première détection par notre source
- 2026-10-08
- Mise à jour du dossier source
- 2026-10-16
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Gestionnaire |
| Domaine | Service à la clientèle |
| Expérience | 2 an(s) et plus |
| Gestion d’équipe | Oui |
| Heures par semaine | 40 (estimé) |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Hôpital ou clinique, Bureau |
| Position | Assis et debout |
| Exigences physiques | physique modéré · ordinateur modéré |
| Langues | English |
| Avantages mentionnés | Régime de retraite, Rabais employé, Aide au transport en commun, Repas gratuits ou à rabais, Formation payée |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
AccorHotel
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Description complète de l’entreprise
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
- Abonnés LinkedIn
- 2 542 950
- Personnes associées sur LinkedIn
- 98 406
- Bureaux déclarés
- 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR
- 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR
- 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID
- Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
- Catégories d’activité
- Resorts
- Leisure
- Hospitality
- Hotel
- Marketing
- Location Based Services
- SEO
- Tourism
- Food and Beverage
- Advertising
- Events
- Travel
- Autres noms enregistrés
- AccorHotel
- Accor
- Accor Apartments & Realty
- Spécialités
- Hospitality and Catering
- Le profil indique une agence de recrutement
- Non
- Investissement total déclaré
- 4 348 879 078
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience…
| Champ | Valeur |
|---|---|
| Secteur | Hospitality |
| Taille | 10,001+ employees |
| Siège social | Issy-les-Moulineaux, Paris Region |
| Type d’organisation | Public Company |
| Spécialités | Hospitality and Catering |
| Offres sur Jobsy | 311 |
| Voir la page |
Company Description
We’re looking for a Guest Services Manager to lead our Door, Bell, and Valet teams, bringing energy, presence, and exceptional service to every arrival and departure.
This role is at the heart of the guest experience, leading a dynamic team, creating memorable first impressions, and ensuring every interaction reflects the exceptional service and personality of Fairmont Pacific Rim.
Job Description
Why work for Fairmont Pacific Rim?
- Be part of a progressive hotel that embraces the culture and vibrancy of one of Canada’s most beautiful cities, Vancouver, proudly recognized as a Great Place to Work, and the first hotel in North America to achieve Single-Use Plastic Free Certification
- A competitive salary, starting from $77,500.00 per annum
- Complimentary work meals through our Colleague Dining Program
- Exclusive access to the Pacific Northwest Food & Beverage Discount Program, offering 50% off at participating dining destinations in Vancouver, Victoria, and Whistler
- TransLink monthly pass reimbursement program
- Extensive benefits package, including health, paramedical, dental, vision, life, and disability insurance (eligibility requirements apply)
- Company-matched pension plan and the opportunity to enroll in the Group RRSP (eligibility requirements apply)
- A complimentary hotel stay with breakfast for two through our BE OUR GUEST program for newly hired colleagues
- Opportunities to participate in sustainability, charity, and community engagement initiatives
- Access to world-class training, leadership programs, and career development opportunities across a global hospitality network
- Be part of a dynamic, diverse team in a stunning luxury environment where no two days are the same
- Enjoy discounted room rates at Fairmont hotels worldwide and special colleague rates across other Accor properties
- Opportunity to grow within a collaborative and professional Rooms Division team
- Opportunity to shape and innovate elevated guest experiences
- Work alongside passionate, service-driven professionals
- Distinctly West Coast, the hotel delivers unique guest experiences through creativity, artistry, and elevated hospitality, while remaining at the forefront of art, music, and fashion programming in the city
What you will be doing:
- Uphold the highest standard of customer service by demonstrating and applying Forbes 5 Star service standards at all times.
- Lead and manage all aspects of the Guest Services Team (Door, Bell and Valet) and ensure all service standards are followed with friendly and engaging service
- Participating in interviewing, recruiting and selection of new team members
- Liaise with VIP parties, ensuring that transportation is in order and greeting and escorting as needed throughout stay
- Thorough knowledge of emergency procedures (Emergency Preparedness Manual) and general crisis situation procedures
- Act as property champion for valet parking system and coordinate with external parking contacts
- Liaise with other departments to ensure smooth guest arrival and departure experience
- Respond to both employee and guest issues promptly, completing follow up and taking corrective action as required
- Develop and implement arrival and departure SOP’s, fostering a service oriented culture.
- Coordinate the training, operations, and success of the valet department
- Complete workforce planning including scheduling and working with Rooms Division Coordinator to ensure Dayforce accuracy
All other duties as assigned
Qualifications
Your experience and skills include:
- A minimum of two-year’s experience in luxury hospitality
- Excellent interpersonal and communication skills
- Highly organized and results-orientated
- Ability to prioritize work in an environment with multiple interests
- Ability to work effectively and efficiently in high-pressure circumstances
- Competency using a variety of computer software
- Previous hotel management experience preferred
- Experience with Opera Cloud system and Windows applications
Additional Information
Your team and working environment:
- Remarkable address in Vancouver.
- Working with a diverse and talented team of passionate individuals, in a luxury hotel environment
- A team dedicated to providing the best guest experience
- A team with outstanding attention to detail and dedicated to delivering unparalleled customer service
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
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