Première détection par notre source: à l’instant
Guest Services Representative
@ Westmont Hospitality Group
Peterborough, Ontario
Responsabilités :
- Registers guests and assigns rooms, accommodating special requests whenever possible.
- Assists in pre-registration and blocking of rooms for reservations/guest arrival.
- Thoroughly understands and adheres to proper credit, check-cashing, and cash-handling policies and procedures.
- Understands room status and room status tracking.
- Knows room locations, types of rooms available, and room rates.
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
Résumé des exigences :
- Possesses a working knowledge of the reservations department.
- Minimum Qualifications and Skills
- Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
- Night Audit experience is an asset.
- Mental effort required in multi-tasking and handling interruptions that require refocusing.
- Listening and mental attentiveness in fulfilling manager's requirements and accommodating guests
Source et dates
Site carrière / système de candidatures · adp
- Date publiée par l’employeur
- Non fourni
- Première détection par notre source
- 2026-11-10
- Mise à jour du dossier source
- 2026-11-10
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Westmont Hospitality Group
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Description complète de l’entreprise
Westmont Hospitality is a recognized name and has come to represent integrity, reliability and results in the hospitality industry since 1975. What started with a single hotel in North America, it has grown to become one of the largest privately held hospitality organizations in the world including the United States, Canada, Europe, Asia and Africa. Westmont Hospitality has a very diversified portfolio ranging from 2–5 star properties, full service to limited service business hotels, large conference hotels, aparthotels, boutique hotels and high-end luxury hotels.
- Abonnés LinkedIn
- 27 297
- Personnes associées sur LinkedIn
- 683
- Bureaux déclarés
- Houston, TX, US
- Toronto, Ontario, CA
- London, GB
- Luxembourg, LU
- Tokyo, JP
- Singapore, SG
- Ras Al-Khaimah, AE
- Catégories d’activité
- Hospitality
- Travel
- Autres noms enregistrés
- Westmont Hospitality Group
- Westmont Group
- Westmont Hospitality
- Spécialités
- Hospitality
- Le profil indique une agence de recrutement
- Non
- Investissement total déclaré
- 0
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
Westmont Hospitality is a recognized name and has come to represent integrity, reliability and results in the hospitality industry since 1975. What started with a single hotel in North America, it has grown to become one of the largest privately held hospitality organizations in the world including the United States, Canada, Europe, Asia and Africa. Westmont Hospitality has a very diversified portfolio ranging from…
| Champ | Valeur |
|---|---|
| Secteur | Hospitality |
| Taille | 1 employee |
| Siège social | Houston, TX |
| Type d’organisation | Privately Held |
| Spécialités | Hospitality |
| Offres sur Jobsy | 69 |
| Voir la page |
Position Title: Guest Services Representative/ Night Audit | Reports to(Title): Guest Services Manager |
Department: Guest Services | Location: |
Job Summary
The Guest Service Representative is responsible for representing the hotel to the guest throughout all stages of the guest’s stay, determining the guest’s reservation status and identifying their duration of stay. He or she will also process the guest’s method of payment, be customer-service oriented, and work closely with housekeeping and maintenance to ensure room status reports are current and up to date.
Major Duties and Responsibilities
- Registers guests and assigns rooms, accommodating special requests whenever possible.
- Assists in pre-registration and blocking of rooms for reservations/guest arrival.
- Thoroughly understands and adheres to proper credit, check-cashing, and cash-handling policies and procedures.
- Understands room status and room status tracking.
- Knows room locations, types of rooms available, and room rates.
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
- Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
- Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
- Files room keys.
- Knows how to use front office equipment.
- Processes guest check-outs.
- Posts and files all charges to guest, master, and city ledger accounts.
- Follows procedures for issuing and closing safe deposit boxes.
- Uses proper telephone etiquette.
- Uses proper mail, package, and message handling procedures.
- Reads and initials the pass-on log and bulletin board daily, and is aware of daily activities and meetings taking place in the hotel.
- Attends department meetings.
- Coordinates guestroom maintenance work with the engineering and maintenance division.
- Reports any unusual occurrences or requests to the manager or assistant manager.
- Knows all safety and emergency procedures. Is aware of accident prevention policies.
- Maintains the cleanliness and neatness of the front desk area.
- Understands that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
- Covers Night Audit (Overnight Shift) vacations, sick calls and abscesses.
- Duties associated with Guest Service Representative Position including but not limited to the above.
Minimum Qualifications and Skills
- High school graduate or equivalent.
- Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
- Excellent organizational, written and oral communication.
- Proficient/familiarity with Opera would be an asset.
- Night Audit experience is an asset.
Mental Effort
- Mental and visual concentration during computer work daily, for accuracy in data entry and editing.
- Mental effort required in multi-tasking and handling interruptions that require refocusing.
- Listening and mental attentiveness in fulfilling manager's requirements and accommodating guests
Physical Effort
- Standing at a computer for long periods of time.
Working Conditions
- Governed by concurrent and dynamic deadlines, despite conflicting priorities and frequent interruptions.
- Frequent handling of queries and calls from guests, potential guests, and other departments.
Type of Supervision Required
Reports to the Guest Services Manager. Works under general instructions to prioritize and complete assigned tasks.
Please Note: This Job Description is not neither definite nor restrictive and may be modified or added to in the future to meet changing needs.
Journal
Visible seulement par vous. Conservé sur cet appareil, et dans votre compte une fois connecté.