Publié il y a 20 jours
Guest Services Representative
@ Westmont Hospitality Group
Winnipeg, Manitoba
En bref
Hilton Winnipeg Airport Suites is hiring a full-time Guest Services Representative to support guests from reservation through check-out. The role covers front desk registration, room assignments, check-outs, charge posting and coordination with housekeeping and maintenance. Evening and weekend availability is required.
Responsabilités :
- Register guests and assign rooms
- Process guest check-outs and post charges to accounts
- Coordinate room status with housekeeping
- Coordinate guestroom maintenance work
- Sell rooms and hotel services
Résumé des exigences :
- Previous customer service experience, preferably in a hotel
- Excellent organizational and time management skills
- Effective problem solving skills
- Availability evenings and weekends
- Night audit experience is an asset
Outils et compétences
Source et dates
Site carrière / système de candidatures · adp
- Date publiée par l’employeur
- 2026-10-19
- Première détection par notre source
- 2026-10-23
- Mise à jour du dossier source
- 2026-11-07
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Débutant |
| Domaine | Service à la clientèle |
| Heures par semaine | 40 (estimé) |
| Horaire | soir, fins de semaine |
| Déplacements | avion : aucun · route : aucun |
| Position | Surtout debout |
| Exigences physiques | physique faible · ordinateur modéré |
| Avantages mentionnés | Mieux-être, Formation payée |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Westmont Hospitality Group
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Description complète de l’entreprise
Westmont Hospitality is a recognized name and has come to represent integrity, reliability and results in the hospitality industry since 1975. What started with a single hotel in North America, it has grown to become one of the largest privately held hospitality organizations in the world including the United States, Canada, Europe, Asia and Africa. Westmont Hospitality has a very diversified portfolio ranging from 2–5 star properties, full service to limited service business hotels, large conference hotels, aparthotels, boutique hotels and high-end luxury hotels.
- Abonnés LinkedIn
- 27 297
- Personnes associées sur LinkedIn
- 683
- Bureaux déclarés
- Houston, TX, US
- Toronto, Ontario, CA
- London, GB
- Luxembourg, LU
- Tokyo, JP
- Singapore, SG
- Ras Al-Khaimah, AE
- Catégories d’activité
- Hospitality
- Travel
- Autres noms enregistrés
- Westmont Hospitality Group
- Westmont Group
- Westmont Hospitality
- Spécialités
- Hospitality
- Le profil indique une agence de recrutement
- Non
- Investissement total déclaré
- 0
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
Westmont Hospitality is a recognized name and has come to represent integrity, reliability and results in the hospitality industry since 1975. What started with a single hotel in North America, it has grown to become one of the largest privately held hospitality organizations in the world including the United States, Canada, Europe, Asia and Africa. Westmont Hospitality has a very diversified portfolio ranging from…
| Champ | Valeur |
|---|---|
| Secteur | Hospitality |
| Taille | 1 employee |
| Siège social | Houston, TX |
| Type d’organisation | Privately Held |
| Spécialités | Hospitality |
| Offres sur Jobsy | 68 |
| Voir la page |
Hilton Winnipeg Airport Suites is looking for a Guest Services Representative to join our team! We’re looking for someone with a passion for customer service that is ready to go above and beyond and wow our guests. We offer our employees a fun and professional work environment with training and career advancement opportunities as well as meaningful benefits for their wellbeing.
The Guest Services Representative is a true ambassador for the Hilton Winnipeg Airport Suites. Our Guest Services Representative support our guests for through every stage of their stay with us, from the making of the reservation to check out and beyond. They provide exceptional service to our guests and uphold all manner of brand standards.
Qualifications:
- Registers guests and assigns rooms, accommodating special requests whenever possible.
- Assists in pre-registration and blocking of rooms for reservations/guest arrival.
- Thoroughly understands and adheres to proper credit, check-cashing, and cash-handling policies and procedures.
- Understands room status and room status tracking.
- Knows room locations, types of rooms available, and room rates.
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
- Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
- Files room keys.
- Knows how to use front office equipment.
- Processes guest check-outs.
- Posts and files all charges to guest, master, and city ledger accounts.
- Uses proper telephone etiquette.
- Uses proper mail, package, and message handling procedures.
- Reads and initials the pass-on log and bulletin board daily, and is aware of daily activities and meetings taking place in the hotel.
- Attends department meetings.
- Coordinates guestroom maintenance work with the engineering and maintenance division.
- Knows all safety and emergency procedures. Is aware of accident prevention policies.
- Maintains the cleanliness and neatness of the front desk area.
- Previous experience in customer service, preferably in hotel environment
- Excellent organizational skills
- Excellent time management skills
- Effective problem solving skills
Night Audit experience is an asset. Must be available evenings and weekends.
In our commitment to provide a selection process and work environment that is inclusive and barrier free, accommodation will be provided in accordance with the Canadian Human Rights Code. Any special accommodation needs required in order to allow you to participate in the hiring and employment process to your full potential can be arranged in advance by contacting the Hiring Manager to arrange reasonable and appropriate accommodation.
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