Head of Enterprise Project & Change Management

Synopsis of the Role

Reporting to the Chief Operations Officer (COO), the Head of Enterprise Project Management Office (EPMO) and Organizational Change Management Practice (OCM) provides enterprise-wide leadership and strategic oversight of Equifax Canada’s project and program portfolio, ensuring alignment with business priorities and strategic objectives.

This role partners closely with local and global leaders across Product, Technology, and Operations to drive execution excellence, strengthen portfolio governance, and accelerate business outcomes through effective project delivery and organizational change.

What you'll do

Strategic Leadership, Governance & Portfolio Management

• Enterprise Methodologies & Frameworks: Develop and implement enterprise-wide project management methodologies aligned with industry best practices (e.g., PMBOK, Agile, Lean), alongside robust Organizational Change Management (OCM) frameworks, tools, and standardized templates.
  
• Portfolio Governance & Intake: Establish and manage a standardized project intake, business case evaluation, prioritization, and portfolio management framework aligned with strategic business outcomes.
  
• Executive Reporting & Metrics: Develop, track, and report on key performance indicators (KPIs), scorecards, financial forecasts, and status summaries for senior leadership, steering committees, and C-Suite.

• Continuous Improvement: Evaluate the ongoing effectiveness of current projects and change plans, driving continuous process enhancements and organizational learning
  

Project Intake, Planning & Execution

• Scope & Capacity Planning: Collaborate with stakeholders to define project scope, deliverables, timelines, budgets, and portfolio resource capacity allocation.

• Execution & Quality Oversight: Oversee projects execution, ensuring projects adhere to timelines, quality standards, budget limits, and formal scope change controls.

• Risk Mitigation & Issue Resolution: Conduct risk assessments, implement mitigation plans, and provide direct guidance to project managers to remove operational roadblocks.

• Kickoffs & Retrospectives: Lead project kickoffs and retrospectives to capture learnings and optimize future project execution.

Organizational Change Management & Adoption

• Change Strategy: Drive end-to-end change management strategies for Canada across corporate, client, supplier, and employee programs. Define clear success metrics (e.g., speed and proficiency of adoption, employee feedback pulse surveys, project ROI, and reduction in rework), leverage structured frameworks such as Prosci/ADKAR or Kotter, and conduct targeted stakeholder engagement activities including impact assessments, executive sponsorship alignment, workshops, and feedback retrospective loops.

• OCM Capability Building: Own the design, development, and delivery of enterprise OCM education programs, toolkits, and knowledge transfer across internal teams and external partners

Team Leadership & Development

• Team Building & Mentorship: Build, inspire, and lead high-performing EPMO and OCM teams, fostering a collaborative, team-based environment.

• Coaching & Performance Management: Establish clear performance expectations, conduct execution assessments, provide continuous feedback, and deliver professional development opportunities.
  

What experience you need

• Education: Bachelor’s degree in Business, Engineering, Computer Science, Organizational Development, or a related field.

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• Professional Experience: 10+ years of experience in project management and/or change management, including 5+ years in leadership roles overseeing large-scale enterprise projects, multi-faceted change management, or program portfolios.

• Executive Presence: Exceptional communication, conflict resolution, and stakeholder management skills with demonstrated gravitas to engage and influence C-Suite leadership.

• Industry Experience: Financial Services or Fintech industry experience is required.

• EPMO & OCM Scaling: Proven track record of establishing and scaling an enterprise PMO or OCM capability within a rapid-paced, high-growth environment
  
• Technical Implementation Background: Hands-on experience with advanced technology implementations, enterprise consulting, cloud-based services, and PM tools such as Jira and MS Project.
  
• Project Management Certifications: PMP (Project Management Professional) or PgMP (Program Management Professional) certification
  
• Change Management Certifications: PROSCI or CCMP™ (Certified Change Management Professional) designation.

What could set you apart

• Advanced Education: Master’s degree (MBA or relevant advanced field) preferred.

Primary Location:

CAN-Toronto-5700 Yonge

Function:

Function - Project, Program and Process Management

Schedule:

Full time