Publié il y a 6 jours
Head of Operations, Service Delivery
@ Raydar
Toronto, Ontario
En bref
Raydar is recruiting on behalf of a legal services client for a Head of Operations to lead delivery across a multi-practice legal business. The role owns throughput, turnaround, cost and capacity, and coaches practice leaders and managing attorneys. The position is full-time, hybrid in Toronto, with base salary of $215K to $235K CAD.
Responsabilités :
- Own end-to-end delivery performance and service levels
- Lead and develop practice leaders and managing attorneys
- Manage delivery cost, productivity and margin with finance
- Plan automation and AI modernization of delivery
- Turn revenue projections into staffing and capacity plans
Résumé des exigences :
- 5 to 12 years of operations experience
- 3+ years directing high-volume transaction teams
- Leadership of large multi-tier organizations
- Proven workflow redesign with measurable gains
- Experience with automation and AI tools in operations
- Hybrid work in Toronto
Source et dates
Site carrière / système de candidatures · workable
- Date publiée par l’employeur
- 2026-11-05
- Première détection par notre source
- 2026-11-06
- Mise à jour du dossier source
- 2026-11-06
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Chef d’équipe |
| Domaine | Opérations |
| Expérience | 5 an(s) et plus |
| Expérience en gestion | 3 an(s) et plus |
| Gestion d’équipe | Oui |
| Heures par semaine | 40 (estimé) |
| Milieu de travail | Bureau |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Avantages mentionnés | Congés payés généreux, Horaire flexible |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Raydar
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Creating solutions for the future
Description complète de l’entreprise
At Raydar we help innovative companies find the solutions they need to supercharge their growth. See website for full list of active open roles: www.raydar.xyz/open-roles
- Abonnés LinkedIn
- 77 412
- Personnes associées sur LinkedIn
- 28
- Bureaux déclarés
- 1514 17th St, 205, Santa Monica, California 90404, US
- Autres noms enregistrés
- Raydar
- Le profil indique une agence de recrutement
- Non
At Raydar we help innovative companies find the solutions they need to supercharge their growth. See website for full list of active open roles: www.raydar.xyz/open-roles
| Champ | Valeur |
|---|---|
| Secteur | Business Consulting and Services |
| Taille | 11-50 employees |
| Siège social | Santa Monica, California |
| Type d’organisation | Privately Held |
| Fondée en | 2021 |
| Offres sur Jobsy | 31 |
| Voir la page |
About the company
Our client is a legal services company.
The role
Raydar is recruiting for this role on behalf of our client. Lead the operations function for a multi-practice legal business, setting how client work moves from intake to completion. The role covers throughput, service levels, cost and capacity, and includes coaching the managers who run their own teams.
What you'll do
- Own end-to-end delivery performance, covering throughput, turnaround times, backlog, capacity and service levels.
- Lead and develop practice leaders and managing attorneys through regular management routines, operating reviews and performance scorecards.
- Manage the drivers of delivery cost, productivity and margin, working with finance on budgets and forecasts.
- Plan and run a roadmap that modernizes delivery through automation and AI tools, alongside product and technology leaders.
- Turn revenue projections into staffing and capacity plans, keeping the COO informed with data-based insight.
Requirements
What we're looking for
- 5-12 years of operations experience, with 3+ years directing a team that handles heavy transaction volume.
- Prior experience leading a large, multi-tier organization in which some direct reports manage their own teams.
- A proven record of reworking workflows that deliver measurable improvements in output, quality and spend.
- Practical know-how in running spending plans, staffing levels and per-unit cost analysis.
- Track record of bringing automation and AI tools into daily operations and proving their business value.
- Comfort measuring workflow output and stage-by-stage progress with core performance metrics.
- Willingness to work hands-on, such as shadowing case staff and taking on files.
- Ability to work hybrid in Toronto.
Bonus points
- Prior operations work in service-heavy sectors, such as professional advisory, claims, care, finance, digital consumer services or production.
- Prior experience running or scaling service delivery for a business unit of meaningful revenue size.
- Familiarity with continuous-improvement methodologies.
Benefits
Compensation and benefits
- Base salary: $215K - $235K CAD
- Health, dental and vision coverage
- Flexible time off
Location and work model
- Toronto, ON, Canada
- Hybrid workplace, in-office in Toronto
- Full-time
Journal
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