Publié il y a 3 jours
Head of Operations - Service Delivery
@ Calliere
Toronto, Ontario
En bref
Calliere is hiring a Head of Operations for Service Delivery, a full-time hybrid role in Toronto, with an in-office presence in a new office. The role owns post-sale delivery across five service lines, leads Practice Leads and senior delivery managers, and builds the budgets, capacity plans and automation roadmap for delivery. Canadian work authorization is required and no visa sponsorship is offered.
Responsabilités :
- Own end-to-end delivery throughput, turnaround, backlog and service levels
- Lead and coach Practice Leads and senior delivery managers
- Build delivery budgets, cost and margin plans with Finance
- Shape a delivery automation and AI modernization roadmap
- Turn sales forecasts into capacity and hiring plans
Résumé des exigences :
- 5 to 12 years in operations experience
- 3+ years leading a high-volume service delivery team
- Experience leading teams of 20 to 50+ people
- Proven process redesign with productivity and cost results
- Strong budgeting, capacity modelling and unit economics skills
- Experience driving AI and automation adoption
Outils et compétences
Source et dates
Type de source non vérifié · zoho
- Date publiée par l’employeur
- 2026-11-08
- Première détection par notre source
- 2026-11-09
- Mise à jour du dossier source
- 2026-11-09
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Chef d’équipe |
| Domaine | Opérations |
| Expérience | 5 an(s) et plus |
| Expérience en gestion | 3 an(s) et plus |
| Gestion d’équipe | Oui |
| Heures par semaine | 40 (estimé) |
| Milieu de travail | Bureau |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Calliere
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Description complète de l’entreprise
The Callière Group is a boutique organization that provides tailored executive search, talent acquisition, and advisory services to meet the unique challenges our clients face. We pride ourselves on a collaborative approach. We partner with our clients to solve their most challenging talent acquisition and management needs. The Callière Group has a dependable foundation of recruiting Management Consulting, IT professionals and Management Executives from across industries with particular expertise helping organizations within the Professional Services; Financial Services; Retail and, Technology sectors. Our outcome based approach is built on ensuring alignment of stakeholder needs. Our job is to provide our clients with the right candidates for their strategic talent requirements as well as to provide top tier advisory services. The Callière Group approach is one that is built to minimize organizational disruption; collaboratively defines and articulates an organization’s specific talent needs; and, best positions organizations and candidates for success. The commitment to delivering results that organizations, employers and candidates demand and deserve is best achieved with Callière Group consultants. Consultants who have gained wisdom and foresight that can only come from direct Professional Services experience at all levels, ongoing training, and have significantly accrued time-tested experience in both successful and even unsuccessful project execution.
- Abonnés LinkedIn
- 2 806
- Personnes associées sur LinkedIn
- 3
- Bureaux déclarés
- 54, rue Le Royer Ouest, Montreal, Quebec H2Y 1W7, CA
- 500 King Street West, Toronto, Ontario M5V 1L9, CA
- 8 Faneuil Hall Marketplace, Boston, Massachusetts 02109, US
- Autres noms enregistrés
- Calliere
- Calliere Group
- Spécialités
- Recruiting
- Technical Recruiting
- Consulting
- Headhunting
- Executive
- Infrastructure
- Development
- Automated Testing
- Mobile
- Security
- Big Data
- Artificial Intelligence
- Machine Learning
- DevOps
- Architecture
- Bioengineering
- Bioinformatics
- Digital Health
- Computational Biology
- Biostatistics
- LLM
- NLP
- Cryptography
- Fintech
- Ultra Low Latency Development
- Web3
- and Blockchain
- Le profil indique une agence de recrutement
- Oui
The Callière Group is a boutique organization that provides tailored executive search, talent acquisition, and advisory services to meet the unique challenges our clients face. We pride ourselves on a collaborative approach. We partner with our clients to solve their most challenging talent acquisition and management needs. The Callière Group has a dependable foundation of recruiting Management Consulting, IT…
| Champ | Valeur |
|---|---|
| Secteur | Information Technology & Services |
| Taille | 2-10 employees |
| Siège social | Montreal, Quebec |
| Type d’organisation | Privately Held |
| Fondée en | 2008 |
| Spécialités | RecruitingTechnical RecruitingConsultingHeadhuntingExecutiveInfrastructureDevelopmentAutomated TestingMobileSecurity |
| Offres sur Jobsy | 15 |
| Voir la page |
Experience 5 to 12 years in operations, including 3+ years leading a high-volume service delivery team
Location Hybrid, in office in Toronto (new office on the way)
Work authorization Canadian work authorization required. No visa sponsorship
The opportunity
Picture a business with decades of brand trust, a huge online audience and demand that keeps climbing. Now picture it rebuilding itself from the ground up as an AI-native company. That's where this role sits.
Sales are moving fast. Your job is to make sure delivery keeps pace and then some. You'll own everything that happens after a client says yes, across five service lines, and turn rapid growth into service that is consistent, efficient and genuinely good. This is a hands-on seat for a decisive, commercially sharp operator who likes building the machine, not just running it.
What you'll own
• The delivery engine. Throughput, turnaround times, backlog, capacity and service levels, end to end.
• The people. Lead and coach a group of Practice Leads and senior delivery managers, with a real operating rhythm of reviews and scorecards.
• The economics. Delivery cost, productivity and contribution margin, built with Finance into budgets and forecasts.
• The rebuild. A roadmap to modernize delivery with automation and AI, shaped alongside the CPO and CTO.
• The plan. Turn sales forecasts and growth targets into capacity and hiring plans, and give the COO a clear, data-driven view of what's coming.
Who thrives here
• 5 to 12 years in operations, with 3+ years leading high-volume service delivery.
• You've led teams of 20 to 50+, including managers who run their own teams.
• You've redesigned processes and can show the numbers: productivity up, quality up, cost down.
• You're at home in budgets, capacity models and unit economics.
• You've pushed AI and automation adoption and turned technology spend into results you can point to.
About the company
A long-established, Canadian-headquartered professional services firm with a strong consumer brand. It was an early mover online and has since built a large, loyal audience and one of the most trusted resources in its space. Now it's going all in on becoming an AI-native business, with the brand, the audience and the momentum to actually pull it off.
Your toolkit
A live throughput and KPI dashboard, AI-native case management, client portals, AI and workflow automation tools, and Lean and Six Sigma methods. The foundations are there. You get to make them sing.
Journal
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