Head of Product, Questrade Experience Platform

Questrade is on a mission to help Canadians to become much more financially successful and secure.

For nearly 30 years, Questrade Financial Group has been delivering on that mission through investing, banking, mortgages, and real estate. Together, we tilt finance in favour of ambitious Canadians, creating new ways for them to seize the financial future they deserve.

We're looking for people who are ready to enter their career inflection point. Mission-driven, exceptional folks that never settle. The work here is hard because the responsibility is real. If that's the standard you've been looking for, keep reading.

Req #4268

The return on your career investment

• Compensation and incentives built to reward the value you bring.
• RRSP matching of up to 6%.
• Health and wellness resources and programs, including $5,000 in mental health practitioner coverage.
• $5,000 in tuition subsidies for job-related courses, every year.
• 100% parental top-up, up to 26 weeks for birthing parents and 18 weeks for non-birthing parents.
• A hybrid environment, with at least three days in the office built for working together.
• Paid vacation, personal, and sick days.
• A community care day to give back to the causes you care about.

This job posting is for an existing vacancy.

We’re looking for our next Head of Product, Questrade Experience Platform

As the Head of Product, you will be responsible for defining and driving the product vision, strategy, and roadmap for Questrade’s Unified Customer Experience. You will lead a team of Group Product Managers and collaborate closely with engineering, design, marketing, and operations to deliver exceptional customer experiences. This role will play a crucial role in shaping the future of digital banking and investments and driving the growth of our organization.

As the Head of Product, you will be the company’s senior leader and the go-to expert for the management team on the present and future of Questrade branded Products. You will be responsible for staying abreast of the evolving regulatory environment and global best practices for developing and delivering world-class products, services, and experiences. You will help drive a culture of high performance and new ways of working for both these areas.

You will leverage customer insights to iterate on the digital product development and define the business hypotheses and KPIs to measure product success and ensure delivery of customer value for each iteration of a product release. This role is accountable for the success of the strategy execution, product roadmap, and feature definition at all phases of its lifecycle, delivery against committed timelines and within budget parameters.

Included in this role’s scope is also accountability for the Enterprise Money Movement. Specifically providing the expertise and thought leadership for strategy and roadmap development for efficient movement of money across Journey’s. This includes, implementing internal money movement capabilities to facilitate transactions across QFG products, as well as establishing partnerships with vendors, such as Interac, to support the needs of the enterprise.

As business evolves and scales, the role, and it’s underlying accountabilities may change.

The mandate

In this role, you will:

Strategic Planning and Leadership:

• Identify and understand customer requirements, encouraging innovation within Product Leads to develop products and business solutions that anticipate and deliver on customer needs
• Serve as a liaison between the customer, upper management, executives, and other stakeholders, and help inform future business strategies and objectives
• Create and propel in the whole team, an agile discovery and delivery culture totally based on the modern digital products management practices like experimentation, prototypes, etc. in a real data-driven culture

P&L Management:

• Partner on P&L management on run and change activities, ensuring financial investments and return targets are met.
• Engage with colleagues and customers to assess the current state of the Enterprise Money Movement; analysing findings, implications, and opportunities, and reporting insights to the executive team.
• Proactively collaborate with regulatory experts to ensure Payment innovation aligns with industry standards while pushing boundaries to drive aggressive growth.

Cross-Functional Leadership:

• Coordinate all cross-functional initiatives and all enabling functions needed towards the excellent execution of all Build, Run, and Change activities in the Experience Platform

Strong Internal Governance:

• Maintain robust internal governance structures to ensure alignment with strategic objectives and Questrade’s brand promise, processes, and policies.

Customer Experience:

• Ascertain the delivery of an integrated customer experience within this line of business and across other businesses that exceeds customers’ expectations
• Drive a culture of high customer-centricity, accountability for outcomes, innovation, collaboration and excellence.

Efficiency:

• Streamline operational processes and ensure the efficiency of all Build, Run and Change activities.

You’re ready for this mandate if you have the following qualifications

• Are a thought leader with 15+ years Canadian Fin-Tech experience leading digital product management portfolios with a specialty in financial and investment services
• Significant experience in B2B payments and financial services
• Exceptional communicator - verbal and written, across all levels including management. Have the ability to motivate, drive change and challenge status quo, deal with ambiguity and make informed recommendations. Exceptional relationship builder and collaborator
• Strong financial acumen and ability to lead from strategy to implementation. Ability to work and lead in an Agile manner
• Technical competence to provide subject matter expertise and challenge status quo when appropriate
• Able to pivot priorities as required by the business
• Deep experience in P&L management

Enter your career inflection point. Apply now.

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Technology and AI

We mix human ingenuity with advanced technology. For ambitious builders like you, we provide the latest technology to enable your creativity. You'll have everything you need to build the best outcomes and products for our clients.

Diversity and Inclusion

At Questrade Financial Group of Companies, we’re committed to fostering a diverse, inclusive, and accessible work environment where individuals are treated with dignity and respect. Our global team reflects the diversity of the communities we serve and operate in.

Accessibility statement

Candidates selected for an interview are contacted directly. If you require accommodation during the recruitment or selection process, please let us know. We will work with you to meet your needs.

AI in hiring

Questrade Financial Group of companies Applicant Tracking System uses artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.