Publié il y a 23 jours
Head of Retention at DTC Home-Care Brand (Remote, US-Based)
@ Paired
Télétravail au Canada
En bref
Paired, a global recruiting agency, is hiring for a Head of Retention at a direct-to-consumer home-care brand's subscription business. The role leads retention strategy to reduce churn, improve renewals and grow customer lifetime value. It is a full-time remote contractor engagement, with US-based candidates preferred.
Responsabilités :
- Develop and execute retention strategies to reduce churn and raise renewals
- Analyze subscription performance, cancellations and revenue growth opportunities
- Build and optimize lifecycle email and SMS campaigns
- Design win-back campaigns for at-risk and former subscribers
- Monitor retention metrics and run lifecycle experiments
Résumé des exigences :
- Experience at a subscription-heavy DTC business with seven figures MRR
- Proven record of improving subscription retention and lifetime value
- Experience with segmentation, lifecycle automation and reactivation
- Strong analytical skills and communication with marketing leadership
- Familiarity with subscription platforms and CRM tools preferred
Outils et compétences
Source et dates
Site carrière / système de candidatures · workable
- Date publiée par l’employeur
- 2026-10-19
- Première détection par notre source
- 2026-10-20
- Mise à jour du dossier source
- 2026-10-20
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Chef d’équipe |
| Domaine | Marketing |
| Heures par semaine | 40 (estimé) |
| Milieu de travail | Domicile |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Paired
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Connecting Companies with the Best Global Talent #LETSGETPAIRED
Description complète de l’entreprise
Paired is a leading headhunting agency that specializes in sourcing and recruiting top creative and design talent from overseas. We pride ourselves on our ability to identify and attract the very best candidates for our clients. At Paired, we understand that hiring the right talent is critical to the success of any organization. That's why we take a personalized, consultative approach to the recruitment, working closely with our clients to understand their unique needs and requirements, and tailoring our search and selection process accordingly.
- Abonnés LinkedIn
- 399 220
- Personnes associées sur LinkedIn
- 77
- Bureaux déclarés
- Orange County, California, US
- Catégories d’activité
- Apps
- Software
- Dating
- Autres noms enregistrés
- Paired
- Spécialités
- Talent Consulting
- Le profil indique une agence de recrutement
- Oui
Paired is a leading headhunting agency that specializes in sourcing and recruiting top creative and design talent from overseas. We pride ourselves on our ability to identify and attract the very best candidates for our clients. At Paired, we understand that hiring the right talent is critical to the success of any organization. That's why we take a personalized, consultative approach to the recruitment, working…
| Champ | Valeur |
|---|---|
| Secteur | Outsourcing and Offshoring Consulting |
| Taille | 11-50 employees |
| Siège social | Orange County, California |
| Type d’organisation | Privately Held |
| Fondée en | 2023 |
| Spécialités | Talent Consulting |
| Offres sur Jobsy | 4 |
| Voir la page |
Paired is a global recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located.
About Our Clients
Our client is a direct-to-consumer (DTC) brand in the home-care industry. The company operates on a subscription-led business model and leverages performance marketing, creator content, and user-generated content (UGC) to drive customer acquisition. They are looking for a Head of Retention to strengthen their subscription business, improve customer retention, reduce churn, and maximize customer lifetime value.
Responsibilities
- Develop and execute retention strategies to reduce subscriber churn, improve subscription renewal rates, and increase customer lifetime value.
- Analyze subscription performance and customer behavior to identify retention opportunities, cancellation trends, and revenue growth potential.
- Develop and optimize lifecycle marketing campaigns across email and SMS to support subscriber onboarding, engagement, renewal, and reactivation.
- Design and implement strategies to recover at-risk subscribers and reactivate former customers.
- Monitor key retention metrics, including subscriber churn, renewal rates, repeat purchases, customer lifetime value, and reactivation performance.
- Conduct experiments to improve lifecycle marketing performance, subscription retention, and recurring revenue.
- Collaborate with marketing and other relevant stakeholders to align retention initiatives with acquisition campaigns and the overall customer experience.
- Identify opportunities to improve subscription processes and develop scalable strategies to support sustainable recurring revenue growth.
Requirements
- Must have experience working in a subscription-heavy DTC business generating at least seven figures in monthly recurring revenue (MRR).
- Proven experience developing and executing retention strategies that improve subscription performance and customer lifetime value.
- Strong understanding of subscription business models, subscriber lifecycle management, churn reduction, and recurring revenue growth.
- Experience managing lifecycle marketing strategies across email and SMS.
- Strong analytical skills, with the ability to interpret retention metrics and translate insights into actionable strategies.
- Experience with customer segmentation, lifecycle automation, retention campaigns, and subscriber reactivation.
- Ability to work independently, take ownership of retention initiatives, and operate effectively in a fast-paced DTC environment.
- Strong communication and collaboration skills, with the ability to work closely with marketing teams and business leadership.
- Familiarity with subscription management platforms, CRM systems, and lifecycle marketing tools is preferred.
- US-based candidates are preferred, but qualified international contractors may also be considered.
Benefits
- Competitive compensation
- Work remotely while collaborating with a growing DTC brand.
- A full-time contractor engagement.
Journal
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