Houseperson/Woodsperson - Emerald Lake Lodge (Field, BC)

CRMR is a family-owned Canadian hospitality company operating a collection of iconic mountain properties across the Canadian Rockies, including Buffalo Mountain Lodge in Banff, Deer Lodge and Post Hotel & Spa in Lake Louise and Emerald Lake Lodge in Yoho National Park. We are dedicated to delivering world-class dining, hospitality and service in some of the most breathtaking landscapes Canada has to offer.

Perks & Benefits

• Subsidized staff accommodation
• Subsidized meals on shift
• Complimentary stays at our sister lodges
• Staff rates at all CRMR properties
• Employee Benefits Program
• Discount on food and beverages at our hotel dining outlets
• Staff events and recognition programs throughout the year
• Opportunities for growth and advancement across our properties
• Access to staff fitness facilities (select properties)
• Annual wage and performance review

Why Work With Us

This isn't your typical 9 to 5. Working at CRMR means waking up to mountain views, building lifelong friendships with teammates from around the world and being part of a close-knit team that genuinely feels like family. We believe the best guest experiences are created by people who love where they work and here, the mountains are your backyard.

Position Overview

The Houseperson/Woodsperson is responsible for maintaining the cleanliness, organization, and presentation of all public and common areas while ensuring all wood and kindling requirements for the Lodge and guests are met. This role provides prompt, courteous service to guests, supports the Housekeeping team with operational needs, maintains housekeeping vehicles and equipment, and assists with guest requests as required. The position requires excellent time management, diligence, efficiency, and a strong commitment to upholding the highest standards of cleanliness, service, safety, and guest satisfaction.

Duties and Responsibilities

• Complete daily assigned checklists.
• Clean and maintain public and operational areas, including washrooms, lobbies, corridors, elevators, housekeeping offices, basements, laundry facilities, recycling areas, wood storage areas, and other designated spaces.
• Sweep, mop, vacuum, dust, polish, and perform routine and deep cleaning of assigned areas and surfaces.
• Maintain clean, organized, and appropriately stocked linen rooms, storage areas, housekeeping workspaces, woodsheds, and wood storage locations.
• Receive, deliver, replenish, and transport linen, supplies, firewood, kindling, and other materials throughout the property.
• Chop, stack, restock, and distribute firewood and kindling for Lodge operations and guest use.
• Deliver firewood, kindling, room supplies, and other requested amenities to guest rooms.
• Assist guests with fireplace operation, cleaning, and other housekeeping-related requests.
• Support Room Attendants and Housekeepers by stripping departure rooms, removing linen, garbage and recycling, delivering supplies, stocking inventory, and assisting with room cleaning as required.
• Provide luggage assistance and respond promptly to guest service requests.
• Operate company vehicles to transport supplies between properties and perform assigned housekeeping and maintenance tasks.
• Maintain radio communication with leadership and the Front Desk team.
• Perform seasonal duties, including snow removal, as required.
• Adhere to all appearance, grooming, uniform, and dress code standards.
• Comply with all health, safety, sanitation, and workplace procedures.
• Perform other duties as assigned.

Requirements/Experience

• Previous experience in housekeeping, hospitality, or a related service environment is preferred but not required.
• Valid driver's license with a clean driver's abstract.
• Professional, courteous, guest service-oriented attitude with a strong focus on safety.
• Knowledge of firewood handling, chopping, stacking, and basic fireplace operation and maintenance is an asset.
• Excellent time management, communication, and organizational skills.
• Ability to identify and promptly report maintenance concerns, property damage, safety hazards, or unusual conditions to Housekeeping leadership.
• Follow Lost & Found procedures for any guest belongings discovered while performing assigned duties.
• Ability to lift up to 30 lbs and perform physically demanding tasks including bending, stretching, lifting, carrying, walking, and standing for extended periods.
• Ability to work both independently and as part of a team in a fast-paced environment.
• Flexible schedule with availability to work days, evenings, weekends, holidays, and variable hours as required.
• Comfortable working indoors and outdoors in varying weather conditions.
• Reliable, responsible, and committed to maintaining high standards of cleanliness, safety, and guest service.

Please note that only applicants selected for further consideration will be contacted.

Canadian Rocky Mountain Resorts (CRMR) is committed to building a workplace where everyone can succeed and belong. As Bow Valley Workplace Inclusion Charter signatory, we are working to build a diverse, equitable, and inclusive team environment. We value a wide range of skills, experiences, and backgrounds; and encourage all qualified candidates to apply. CRMR is continuously evolving our systems and practices to remove barriers so all equity seeking groups can succeed.

If you can’t apply online or request accommodation during the application or hiring process, please contact our Human Resources Department at 1-403-441-0375.

We look forward to receiving your application