HR Manager

Human Resources Manager

Location: Victoria, BC

Employment Type: Full-Time, Hybrid

Reports to: VIce President, Finance and Human Resources

Position Overview

The Human Resources (HR) Manager leads all aspects of HR operations, organizational culture and people strategy at Heart Pharmacy Group. Serving as a key business partner to leadership and department managers, this role bridges HR strategy and operational execution by supporting employees at every stage of their employment journey. This includes recruiting, employee relations, performance and compensation, compliance and organizational development in alignment with the company's core values and growth objectives.

Key Responsibilities

Strategic HR Leadership & Partnership

• Ensure successful execution of HR strategy, workforce planning, and organizational development initiatives
• Partner directly with Pharmacy managers and senior leadership to align talent management with operational goals.
• Oversee talent development and succession planning across all store locations and support departments.

Employee Relations & Performance Management

• Maintain strong employee engagement, fostering an inclusive and supportive workplace culture in alignment with the company’s core values:
• Integrity
• Empathy
• Excellence
• Service
• Initiative
• Provide guidance, coaching, and support for managers regarding performance management, progressive discipline, and workplace challenges.
• Manage complex personnel issues, investigations , employee grievances and conflict resolution.
• Oversee the annual performance evaluation process, compensation and wage review planning.

Talent Recruitment & Onboarding

• Direct overall recruitment strategies for clinical, retail, and administrative roles.
• Manage full-cycle recruitment in collaboration with internal team members and external recruitment partners as needed; establish and maintain talent pipeline for critical roles.
• Establish and maintain a structured and standardized employee onboarding , orientation and training process , ensuring consistency to drive employee readiness and retention.

HR Operations & Compliance

• Maintain and support a culture of exceptional client care and ensure we have the right people in the right place
• Support operations delivery by reviewing staffing readiness including ongoing training, and licensing
• Establish and maintain process and workflow in compliance with BC employment standards, WCB, health and safety, and privacy regulations.
• Oversee employment agreements, offer letters, personnel records, and HR metrics reporting.
• Manage and oversee department budget, ensuring responsible resource allocation and effective cost control.
• Oversee Occupational Health and Safety Committee framework
• Lead and coordinate integration of employees, policy and practices for new acquisitions, applying effective change management strategies to support smooth transitions and foster employee engagement.

Team Leadership & Administration

• Provide leadership, guidance and support to the HR team , fostering collaboration, accountability and professional development
• Oversee and optimize HR department processes and workflows to ensure operational efficiency, consistency and effectiveness
• Develop and maintain company policies to ensure alignment with organizational objectives and compliance with applicable employment legislation and regulatory requirements.

Qualifications & Experience

• Education: Bachelor’s degree in Human Resources Management, Business Administration, or a related field.
• Experience: 5+ years of progressive HR experience, with a minimum of 2 years in an HR leadership role.
• Designation: CPHR (Chartered Professional in Human Resources) designation or candidate status required.
• Regulatory Knowledge: In-depth knowledge of the BC Employment Standards Act, employment legislation, and HR best practices.
• Skills: Exceptional interpersonal, written, and verbal communication skills; strong problem-solving and dispute resolution abilities; proficiency with HRIS systems. Comfort, discretion, and discernment with using AI tools to amplify effectiveness while safeguarding privacy.

Work Environment & Benefits

• Competitive salary and comprehensive health, dental, and wellness benefits package.
• Professional development allowance and support for CPHR program maintenance.
• Community-focused culture centered on compassionate patient and customer care.