HR Representative

Position Overview

As a Human Resources Representative, you will play a key role in supporting employees and leaders through disability and leave management processes. You will coordinate WCB claims, occupational and non-occupational absences, leaves of absence, workplace accommodations, and return-to-work activities, while maintaining accurate documentation and supporting timely communication with employees and internal stakeholders.

In addition to disability management, the role will provide general HR support across employee relations, attendance management, onboarding, engagement, and other HR initiatives as required.

This is an on-site position based at our Acheson, Alberta location.

Key Responsibilities

Disability & Leave Management

• Manage and coordinate WCB claims, including documentation, follow-up, communication, and ongoing claim administration.
• Liaise with the third-party claims provider to coordinate claim updates, required documentation, and follow-up throughout the disability and return-to-work process.
• Support occupational and non-occupational disability management, including employee absences and return-to-work planning.
• Coordinate and administer leaves of absence (LOAs) and ensure appropriate documentation and follow-up are completed.
• Work with employees and leaders to support safe and timely return-to-work plans and workplace accommodations.
• Maintain accurate and confidential disability, leave, accommodation, and WCB documentation and records.
• Monitor active claims and absences and ensure appropriate follow-up occurs throughout the employee’s leave and return-to-work process.
• Partner with employees, leaders, and applicable external providers to support disability and absence management processes.

General Human Resources Support

• Provide guidance and support to employees and leaders on HR policies, procedures, attendance, and general employee relations matters.
• Support attendance management and related documentation and follow-up.
• Assist with employee engagement, retention, and workplace initiatives.
• Support onboarding and new hire orientation activities as required.
• Provide support with recruitment and selection activities when required.
• Maintain accurate HR documentation and employee records.
• Assist with investigations, performance management, corrective action, and other employee relations processes as required.
• Provide general HR support and participate in HR projects and initiatives based on business needs.

The HR Representative role has a national salary range of $60,000 - $75,000, with bonus potential.

This posting is for an existing vacancy.

Do you enjoy working in a team environment providing strategic counsel and advisory services to leaders on business and people related issues? Do you take an energetic and influential approach to bring challenge and perspective to a business agenda? Would you get job fulfillment by playing a pivotal role in making sure our environment is the best possible workplace for our associates? Do you have a high regard for personal accountability and fully understand why integrity, trust, and customer focus are required qualities to display within the Human Resources function?

If so, DHL Supply Chain has the opportunity for you.

Job Description

We’re looking for top notch HR Representatives to provide outstanding customer service to our business leaders at distributions centers and regional offices across the country. We need people who thrive in a fast-paced environment, who are looking for a good challenge, and who are dedicated to creating and developing superior customer relationships. You’ve got to be sharp, and you must be on your game every day… because you will be a required part of everyday life.

Some of our distribution centers are free-standing. Others are on-site with customers. No matter where we are, we’re part of their team, we’re invested in their success, and our operation is fully transparent. DHL Supply Chain is a world-class company, and we hire only world-class people. People who aren’t afraid to work hard – in fact, people who want to work hard. In this HR Representative role:

• Implement HR strategies and initiatives aligned with the overall business strategy
• Employee Relations and Engagement
• Serve as an advocate and counsel to hourly and exempt associates
• Drive initiatives/activities in support of site climate and culture
• Conduct internal investigations as needed
• Ensure compliance with required regulations, policies, and laws related to Human Resources activities
• Ensure the administration of audit activities for compliance within HR policies and procedures
• Train management in interviewing, hiring, terminations, promotions, performance review, safety, and sexual harassment
• Provide feedback and coaching to managers, actively listen and ask searching clarifying questions in regards to associates
• Assist with staffing, succession planning and associate programs and processes
• Understand concepts related to compensation and benefits systems, processes, and employee communications
• Administration of and action planning activities related to the annual EOS process
• Administration of our performance management process
• Enter and maintain data in HRMS system

Required Education and Experience

• BS/BA degree in Human Resources or related field or minimum of 5 years HR experience, required
• PHR/SPHR SHRM-CP/SHRM-SCP certification, preferred
• 1+ years of experience in HR with exposure to all major functional areas of HR, required
• Knowledge of HR systems and databases, required
• In-depth knowledge of labor law and HR best practices, required

Our Organization is an equal opportunity employer. We are committed to accommodating applicants with disabilities throughout the hiring process. Accommodations for job applicants with disabilities will be provided upon request.