Inside Parts Salesperson - (Heavy Duty)

Drive your career with us-join our team as an Inside Parts (Heavy Duty) Salesperson at Velocity Truck Centres- Edmonton West !

What We Offer:

• Attractive Compensation: $40.00 / hr to $45.00/hour
• Shift/Hours of work: Monday to Friday: 8:00 AM - 4:30 PM
• Work-Life Balance: Competitive accrued vacation time.
• Financial Security: Plan for the future with employer RRSPs
• Comprehensive Benefits: Company-paid extended health coverage that includes medical, dental, and vision coverage, basic life insurance, disability, and wellness programs.

Position Overview:

Reporting directly to the Customer Experience Manager, the Inside Parts Sales position is responsible for providing centralized parts sales support and technical expertise to assist our Outside Parts Sales (OPS) team. Strong problem-solving, organizational and communication skills are essential to this role as is the ability to work in a fast-paced, customer service-oriented environment.

Principal Responsibilities:

• Conducts outbound sales phone calls on house accounts to solicit additional parts revenue
  Builds and sends out specials, including ICR (Inner Circle Rewards) promotions, to house account holders via outbound sales calls
• Handles overflow of incoming parts sales calls from all Canadian regions
• Proactively identifies and understands parts needs through effective engagement with customers, ensuring appropriate solutions and services are delivered to meet or exceed their expectations
• Handles customer inquiries regarding all matters pertaining to transaction and sales history
• Sells additional parts and services by recognizing opportunities to up-sell
• Stays informed of new parts, product features, applications etc. and efficiently uses and applies this knowledge in communicating timely and relevant information to customers
• Conducts research and utilizes available resources to identify and source parts that are appropriate to the customer’s specific needs
• Manages customer transactions from order placement through to fulfillment, ensuring accurate processing, timely communication, and proactive resolution of issues throughout the process
• Routes calls to appropriate resource if needed
• Documents all call information according to standard operating procedures

Required Qualifications:

• High school diploma or the equivalent
• A minimum of 5 years heavy duty commercial truck parts experience
• A minimum of 5 years direct sales experience, including proven success in generating and closing sales
• Basic computer knowledge and experience using standard applications including Microsoft Office Suite
• Excellent customer service skills
• Proven ability to take initiative and perform effectively both independently and as part of a team
• Demonstrated proficiency in data entry, typing, word processing skills, and general office/clerical functions
• Demonstrated proficiency in data entry, typing, word processing skills, and general office/clerical functions
  

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Who We Are:

Velocity Truck Centres Canada provides full-service support, including sales, maintenance, parts, collision repair, and financing. Representing top brands like Freightliner, Western Star, Thomas Built, Autocar, and Trailers, we are committed to Speed, Value, and Trust for our customers and employees. With 17 branches across Alberta and British Columbia and over 100 locations worldwide in Canada, the USA, Mexico, and Australia, we offer exciting career growth opportunities and are looking for dedicated professionals to join our team.

Velocity Truck Centres Canada is an equal opportunity employer.