Inside Sales Representative

**Title: Inside Sales Representative**

**Reports To:** Director of Retail & Business Development
**Employment Type:** Full-Time
**Location:** 120 Acadia Ave, Stellarton, NS

**Position Summary**

The Inside Sales Representative is responsible for assisting customers, contractors, designers, and builders in selecting flooring and interior finish products that meet their project requirements, budget, and design objectives. This role combines product knowledge, sales expertise, customer service, and project coordination to generate sales, build lasting customer relationships, and ensure a positive purchasing experience from initial inquiry through project completion.

**Key Responsibilities:**

**Sales & Customer Service**

* Greet and assist showroom customers, incoming callers, and online inquiries.
* Identify customer needs and recommend flooring and interior finish solutions.
* Prepare and present quotations, estimates, and product proposals.
* Follow up on leads, quotes, and outstanding opportunities to close sales.
* Develop and maintain strong relationships with homeowners, contractors, designers, builders, and commercial clients.
* Meet or exceed individual and team sales goals.

**Product Knowledge & Consultation**

* Maintain expert knowledge of flooring products, including carpet, hardwood, laminate, vinyl, tile, and area rugs.
* Provide guidance on complementary interior finish products, including backsplashes, interior doors, cabinetry, mouldings, countertops, lighting, and related materials.
* Stay current on product trends, specifications, warranties, and installation requirements.
* Assist customers in selecting products that align with project functionality, aesthetics, and budget.

**Project & Order Management**

* Process sales orders accurately and efficiently.
* Coordinate product availability, special orders, delivery schedules, and installation timelines.
* Communicate with suppliers, installers, and customers regarding order status.
* Resolve customer concerns, product issues, and warranty inquiries professionally and promptly.
* Maintain accurate customer records, quotes, and sales activities within company systems.

**Showroom & Administrative Duties**

* Assist with inventory monitoring and sample management.
* Support marketing initiatives, promotions, and sales events.
* Complete administrative tasks, reporting, and documentation as required.

**Qualifications**

* High school diploma required; post-secondary education in business, sales, interior design, or a related field is considered an asset.
* Previous experience in retail sales, customer service, construction, or inside sales required.
* Experience in flooring, construction materials, interior finishes, or home improvement products preferred.
* Strong English communication, negotiation, and relationship-building skills.
* Proficiency with Microsoft Office and point-of-sale or CRM software.
* Ability to manage multiple projects and deadlines in a fast-paced environment.
* Strong attention to detail and organizational skills.

**Knowledge, Skills & Abilities**

* Strong sales aptitude and customer-focused mindset.
* Ability to read and interpret floor plans and specifications is an asset.
* Understanding construction, renovation, and interior finishing processes.
* Excellent problem-solving and conflict-resolution skills.
* Ability to work independently and collaboratively within a team environment.
* Professional appearance and demeanor.
* Ability to speak, write and read English required, French or other languages is an asset.

**Working Conditions**

* Primarily office and showroom-based environment.
* Regular interaction with customers, contractors, suppliers, and installation teams.
* Occasional lifting and handling of products, samples, and displays.
* May require occasional evening or weekend work based on business needs.

**Performance Measures**

* Sales revenue and gross margin achievement.
* Quote-to-sale conversion rates.
* Customer satisfaction and retention.
* Accuracy of orders and project documentation.
* Timely follow-up and lead management.
* Contribution to overall showroom growth and team objectives.

**We Offer:**

* Competitive salary
* Comprehensive benefits package (if applicable)
* RRSP contribution matching
* Employee pricing on flooring and home improvement products
* Ongoing product and sales training through leading industry manufacturers and Carpet One resources
* Opportunities for professional growth and career advancement
* A collaborative, customer-focused team environment
* Stable year-round employment with an established and respected local business
* Paid vacation and applicable holidays
* Modern showroom environment with access to the latest flooring and interior finish products
* The opportunity to work with homeowners, designers, builders, and commercial clients on exciting projects throughout the community

**Why Join McLean’s Flooring?**

As a locally owned and operated business, we take pride in delivering exceptional service and quality products to our customers. When you join our team, you become part of a company that values integrity, professionalism, teamwork, and a commitment to excellence. We invest in our employees and provide the tools, training, and support needed to build a successful and rewarding career.