Inside Sales Specialist

JOB TITLE: Inside Sales Specialist

Location: Mississauga

Salary Range: $55,000 to $65,000

Reason for Opening: Replacement

Why you should come work with the Romet Team:

• We offer competitive market salaries
• Annual bonus plan
• 100% company paid benefits
• Group retirement plan
• Training opportunities
• Social events, a great team and more!

ROMET Limited was founded in 1972. Today, Romet is an international market leader that provides end-to-end measurement solutions to natural gas utilities across the globe by providing best-in-class technologies to meet our customers' needs now and 20 years from now. Our technological platforms are designed to seamlessly provide customer-centric measurement solutions. Our mission is centered on customer satisfaction through responsive deliveries, technical support and customer service that is matched with rugged and reliable products, manufactured with uncompromising quality, accuracy, and safety requirements. We will continue developing innovative technologies within the natural gas industry, promoting efficient, sustainable, and cost-effective energy solutions.

Romet is a collaborative organization where talent is combined with experience to drive our business toward success. This is made possible by the work ethic, creativity and passion of our team members and their continued commitment to delivering customer satisfaction. Our team is truly diverse with different areas of expertise and backgrounds, all guided by a team of experienced and innovative leaders. Romet has been recognized as a Platinum winner for Best Managed Companies in Canada for ten consecutive years.

We are currently looking for an Inside Sales Specialist to join our busy and growing manufacturing company. The successful candidate will be engaged in elevating the department and company to the next level. The incumbent will be forward looking and thrive in a culture of continuous improvement.

For the right person this is an exciting opportunity to be developed and invested in to become an integral member of the Inside Sales team. We are looking for a highly motivated, focused, and outgoing person who wants to springboard their career with a thriving manufacturing company. You will be provided the coaching and training needed throughout the onboarding and orientation process that will build from your base of skills acquired from your past experiences.

You will learn our business during your training with our experts in Inside Sales, Customer Experience, and Operations.

If you are excited at the prospect of joining an award winning, high growth, technically relevant organization this may be the opportunity you.

GENERAL ACCOUNTABILITY

Reporting directly to the Inside Sales Manager, the Inside Sales Specialist will coordinate the order process, address customer product and ordering inquiries, maintain regular cadence with customers, support sales objectives, and work closely with production planning.

Key Job Responsibilities and Accountabilities:

• Travel/meet with, and build relationship(s) with assigned customers (minimal travel, once per year to strategic customers only)
• Must demonstrate/command basic product knowledge, ability to answer customers questions or re-direct to the appropriate Romet person
• Host calls with customers (bi-monthly with strategic customers and monthly with other customers) to review all orders (backlog), order changes (delays/pull-in requests), forecast, upside orders and answer basic product questions. Sales Engineering Specialist and Sales Manager will support calls as optional.
• Process the approved orders according to customer(s) specifications, handle order changes
• Issue customer/sales sample/replacement orders and monitor
• Sent order acknowledgement, shipping delays notifications, and shipping notifications when shipped to the customer
• Attend and participate in Romet production At Risk meetings and work closely with production planners to understand order status.
• Discuss at risk orders with Sales Manager and Sales Engineering Specialist to decide on when and how to discuss with customers
• Generate and provide quotations to customers (copy Sales Manager and Sales Engineering Specialist)
• Respond to customer inquiries in a timely manner (sales leads, order status, parts inquiries, etc.)
• Request Return Material Authorizations (RMAs) with Romet’s Customer Experience team, when requested, follow the RMA process through completion, updating the customer along the process
• Manage Customer Relationship Management (CRM) and SharePoint systems for each customer, including saving quotations, agreements, orders, etc.
• Maintain price lists in CRM/BC along with item codes
• Maintain and manage customer supplied materials and products (ERTs, badges, etc).
• Be available on a rotating schedule of working hours (as late as 6pm as required)
• All other duties as assigned

Skills and Qualifications:

• Must be computer literate – Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
• Strong verbal and written communication skills, relationship skills
• Understand shipping and payment terms
• Understand the flow of production and bill of material
• Detail oriented, accuracy in order processing and filling out reports
• Possess excellent organizational and analytical skills

Educational/Experience Requirements:

• 4-year college certificate/diploma or related work experience in inside sales
• Previous customer service experience preferred
• Experience within a manufacturing or industrial environment would be considered an asset

Romet Limited is an equal opportunity employer which values diversity and inclusivity in the workplace. We strive to create an inclusive environment for all candidates. If a candidate has specific requirements or needs reasonable adjustments to participate in the application or interview process, please let your TA Specialist know at the time of receiving an interview invite so we can accommodate accordingly. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.