Installation Coordinator

Value Proposition

As a leading partner in healthcare, Medline Canada's sole purpose is to make healthcare run better – this means being deeply committed to the health and well-being of our customers, employees, partners and our communities. We employ a diverse group of top talent focused on growing and making a difference in the lives of Canadians, coast-to-coast.

Compensation is only one part of the Employee Value Proposition that Medline Canada offers our employees. As part of our mission, we offer one of the most competitive and engaging employee experience programs in Canada, which includes:

• Collaborative work environment with highly engaged employees
• Market competitive compensation and benefits plan, including LTD & Insurance
• RRSP with a company match
• Annual Employee Appreciation Week
• Paid vacation and personal days
• Employee Assistance Program (EAP) Resources supporting mental, physical, family and financial well-being
• Career growth and training programs
• Open communication with Senior Leaders
• Employee referral program
• Recognition programs
• Social activities
• And much more…

Job Description Summary

The Installation Coordinator is responsible for coordinating and managing all activities associated with dental equipment installation projects from contract award through project completion.
The role acts as the central point of coordination between customers, sales representatives, installation teams, contractors, designers, manufacturers, warehouses, logistics partners and third-party trades. The Installation Coordinator ensures projects remain on schedule, equipment availability is confirmed, sites are installation-ready, required resources are coordinated, and customers receive proactive communication throughout the process.
The Installation Coordinator owns the administrative and project coordination aspects of installation projects and is responsible for ensuring accurate project tracking, stakeholder communication, scheduling coordination, issue resolution, and project closeout.

Job Description

DUTIES & RESPONSIBILITIES

Project Coordination

• Coordinate installation projects from signed contract through project completion.
• Track project milestones and ensure activities remain on schedule.
• Maintain accurate project information and documentation in company systems.
• Identify and escalate project risks, delays, or issues.

Equipment & Logistics Coordination

• Monitor equipment availability, delivery timelines, and receiving status.
• Coordinate equipment shipments, deliveries, and mover requirements.
• Work with internal teams to ensure equipment is available for scheduled installations.

Customer & Stakeholder Communication

• Act as the primary point of contact for customers throughout the installation process.
• Communicate regularly with Equipment Sales Representatives, Installation Managers, contractors, designers, and customers.
• Provide project updates and coordinate schedule changes when required.

Site Readiness & Scheduling

• Coordinate pre-installation site assessments with the Installation Team.
• Verify site readiness prior to equipment delivery and installation.
• Schedule installation resources, technicians, and third-party trades to meet project timelines.
• Secure installation dates and coordinate all project logistics.

Installation Support

• Support installation teams by coordinating required resources, equipment, and information.
• Assist with resolving issues that arise before, during, and after installation.
• Coordinate follow-up visits and corrective actions when required.

Project Closeout

• Confirm project completion and update project records.
• Coordinate customer training and project handoff activities as required.
• Ensure deficiencies are documented, communicated, and resolved.
• Obtain customer sign-off and complete project closeout documentation where applicable.

Meetings & Reporting

• Participate in regular project review meetings.
• Provide updates on project status, equipment readiness, installation schedules, and outstanding issues.
• Maintain installation schedules, project forecasts, and workflow reports.

QUALIFICATIONS

• Post-secondary education in Business Administration, Operations, Logistics, Project Management or a related discipline preferred.
• Equivalent experience may be considered.
• 3+ years of experience in project coordination, installation coordination, construction coordination, service operations or logistics.
• Experience managing multiple projects simultaneously.
• Experience working with customers, vendors and contractors.
  

The anticipated salary range for this position:

$47,300.00 - $70,900.00 Annual

This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.

Medline Canada, Corporation is proud to be an equal opportunity employer.

About Medline Canada

Medline Canada stands at the forefront of healthcare, providing expertise and a breadth of solutions for every care setting. With 550+ employees, including 100 dedicated sales and clinical professionals and eight distribution centres located coast-to-coast, Medline Canada is proud to serve the entire continuum of care.

Our Commitment to Diversity and Inclusivity

Medline Canada is committed to diversity and inclusivity and we encourage applications from members of groups that have been historically disadvantaged and marginalized, including First Nations, Metis and Inuit peoples, Indigenous peoples of North America, racialized persons/persons of colour and those who identify as women, persons with disabilities and LGBTQ+ persons.

Our commitment to Accessibility

Medline Canada is committed to the principles of the accessibility in Canada. We endeavor to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact [email protected].

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.