Instructional Designer

Marketing Statement

Join a company that has been a part of moving Metro Vancouver for over 35 years.

British Columbia Rapid Transit Company Ltd. (BCRTC) maintains and operates the Expo and Millennium SkyTrain Lines from our central facilities in south Burnaby. Our services connect downtown Vancouver to the cities of Burnaby, New Westminster, Coquitlam, Port Moody and Surrey. With the future expansion of both the Expo and Millennium Lines gathering pace, infrastructure renewal and new asset acquisition projects underway, this is an exciting time to join our team of over 1,200 dedicated employees, working on one of the longest fully-automated rapid transit systems in the world.

Our work encompasses roles such as administration, engineering, elevator and escalator maintenance, field operations, vehicle maintenance, and wayside (station and guideway) maintenance.

When you work for SkyTrain, not only will you help move Metro Vancouver, you will also have access to comprehensive benefits including paid vacation, medical benefits, transit passes, training and more. We are a proud equal opportunity employer, committed to a diverse and inclusive workforce.

Come explore what makes us one of BC’s Top Employers!

Responsibilities

OVERALL PURPOSE:

The Instructional Designer will be responsible for providing expert advice on all aspects of curriculum development, including the effective design, development and delivery of training through BCRTC Learning Management System, as well as class-based and on-the-job training. Participates in the assessment of the training needs of internal business clients and prioritizes eLearning initiatives. Transcribe needs analysis and functional specifications into detailed training materials. Supports ongoing improvements in the effectiveness of training content and changing delivery methods. Provides support for instructors and end-users using designated curricula in all modalities. Works as an effective support resource for BCRTC.

DUTIES AND RESPONSIBILITIES:

Participates in the assessment of the training needs of internal business clients by:

Researching the subject using internal and external sources, job shadowing, learner feedback and working with subject matter expert to define occupational standards and competencies;

Identifying the performance gap between current and desired outcomes by consulting with business partners and the systematic review of learners;

Collaborating with Instructors, Senior Training Advisor and business partners to determine delivery opportunities, constraints and preferences and to develop appropriate learning objectives and content scope and sequence;

Analyzing the learner profiles and learning requirements and providing recommendations for the training design including content and delivery methods;

Designing curriculum maps that establish instructional and assessment strategies and define project milestones and timeframes.

Transcribe needs analysis and functional specifications into detailed training materials by:

Employing recognized adult learning principles and instructional design methodologies to translate curriculum maps and design plans into curriculum and content to be delivered in class, online and on-the-job;

Developing oral, written and performance assessments in alignment with performance criteria defined in the assessment process;

Developing content in variety of modalities (e.g., trainer guides, resource guides, job aids, video and elearning) in alignment with design plans and curriculum maps;

Transcribing existing training programs into online and blended formats that optimize the use of the BCRTC LMS, repackaging content as required;

Transcribing new training design and content into engaging face-to-face, blended and online content that is user-friendly;

Reviewing and editing content for accuracy, completeness and alignment with BCRTC training standards;

Developing, reviewing and editing storyboards and scripts in consultation with various stakeholders;

Utilizing rapid authoring tools such as Captivate and Articulate to create interactive, SCORM-compliant web-based training products; writing, performing and editing voice recordings for audio e-Learning as needed; Performing audio editing and synchronization of audio files with e-learning content; performing video editing for inclusion of video clips in e-learning courses.

Supports ongoing improvements in the effectiveness of training content and delivery method by:

Reviewing learners’ performance on assessments against anticipated outcomes/ assessment;

Modifying course content, delivery methods and/ or evaluation tools as per best practice;

Initiating creative ways to leverage the capabilities of the LMS and other technologies to improve the effectiveness and processes related to training courses and programs;

Integrating feedback from instructors and learners on course design, content to improve its efficacy in meeting learning objectives and building competencies.

Provides support for instructors and end-users using designated curricula in all modalities, including:

Conducting train-the-trainer sessions to introduce substantive changes;

Assessing the efficacy of content via pilot implementations;

Working with instructors and pilot end-users to identify and remediate gaps and changes;

Completing post-pilot reviews and ongoing minor and major revision cycles as required.

Works as an effective support resource for BCRTC, including:

Working collaboratively on current and future training goals, initiatives and planning processes;

Developing and leading workshops on curriculum development and elearning;

Liaising with staff throughout the Enterprise working on training, job aids, etc. to ensure that knowledge, tools and resources are shared effectively;

Participating in other instructor duties when required.

Performs related duties as assigned, such being items of a minor nature which do not affect the value of the job

Qualifications

EDUCATION:

An undergraduate degree in Adult Education, Media Studies, Education Technology or a related field.

EXPERIENCE:

Up to 48 months (4 years) of work experience directly related to adult learning, including the design, development and delivery of eLearning solutions in a corporate environment, including designing and developing eLearning material using authoring tools such as Articulate Storyline, Lectora, Adobe Captivate, Adobe Creative Suite, and media converters, audio editors and converters, video editing software, and LMS administration.

Other Information

Recruitment Process: An applicant will be required to demonstrate their suitability for this position by meeting the minimum level of qualifications and experience in order to be invited into the selection process. A standard interview format will be used including general, scenario and behavioural descriptive interview questions.

Work Schedule

40 hours per week.

Work Designation

Resident

This position works predominately on-site.

Rate of Pay

Wage: $52.48 per hour

Please note: All new employees will be subject to a 6-week trainee rate at 75% of the hourly rate.

The Total Compensation Package includes Extended Health, Dental, Transit Pass and enrollment in the Public Service Pension Plan. Focus on your development through tuition reimbursement, training, and mentorship programs. Enjoy a variety of health and wellness programs, including access to gym facilities. Speak to us to know more about what we offer.

How to Apply

Please click the 'Apply' button at the top right corner or go to http://www.translink.ca/careers to apply for this position and view instructions on the process.

INSTRUCTIONS: Please save your (1) cover letter, and your (2) resume as one pdf document prior to uploading your application on-line.

Posting Date: August 04 2026
Closing Date: Open Until Filled

Please note that only those short listed will be contacted.

Having trouble applying? Please view the System Requirements & FAQ's by going to http://www.translink.ca/careers.

Equal Employment Opportunity

SkyTrain is committed to employment equity and building a diverse workforce, representative of the customers we serve and the many communities in the Metro Vancouver region. We welcome and encourage Indigenous applicants, people of colour, all genders, 2SLGBTQ+ and persons with disabilities to apply. Learn more about TransLink's commitment to to equity, diversity and inclusion.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email us at [email protected].