Première détection par notre source: il y a 24 jours
Insurance Operations Manager - Expert
@ Mercor
Toronto, Ontario
En bref
Mercor is hiring a Policy Administration & Insurance Operations Manager on a contract basis at $800 per hour, remote, for 20 to 40 hours per week. The role designs insurance operations scenarios, writes reference responses, and grades AI-generated answers on policy lifecycle processing accuracy.
Responsabilités :
- Design insurance operations scenarios covering the full policy lifecycle
- Write expert reference responses for processing tasks
- Grade AI responses against structured procedural rubrics
- Identify errors in effective dates, documentation and transaction handling
- Provide written feedback to improve model behavior
Résumé des exigences :
- 2+ years in policy administration or insurance operations
- Understanding of the full policy lifecycle
- Hands-on experience with policy administration systems
- Ability to turn policy requirements into operational steps
- Excellent written communication and attention to detail
- Ability to separate administrative work from underwriting and claims decisions
Outils et compétences
Source et dates
Type de source non vérifié · manatal
- Date publiée par l’employeur
- Non fourni
- Première détection par notre source
- 2026-10-17
- Mise à jour du dossier source
- 2026-10-17
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Intermédiaire |
| Domaine | Opérations |
| Expérience | 2 an(s) et plus |
| Heures par semaine | 30 |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Domicile |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Mercor
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
We connect human expertise with leading AI labs and enterprises to train frontier models.
Description complète de l’entreprise
Mercor is defining the future of work. We connect human expertise with leading AI labs and enterprises to train frontier models.
- Abonnés LinkedIn
- 654 507
- Personnes associées sur LinkedIn
- 5 250
- Bureaux déclarés
- San Francisco, California 94105, US
- Catégories d’activité
- Employment
- Software
- Recruiting
- Data Collection and Labeling
- Artificial Intelligence (AI)
- Machine Learning
- Autres noms enregistrés
- Mercor
- Le profil indique une agence de recrutement
- Oui
- Investissement total déclaré
- 483 600 000
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
Mercor is defining the future of work. We connect human expertise with leading AI labs and enterprises to train frontier models.
| Champ | Valeur |
|---|---|
| Secteur | Software Development |
| Taille | 51-200 employees |
| Siège social | San Francisco, California |
| Type d’organisation | Privately Held |
| Fondée en | 2023 |
| Offres sur Jobsy | 1 626 |
| Voir la page |
About the job
Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.
Position: Policy Administration & Insurance Operations Manager
Type: Contract
Compensation: $800/hour
Location: Remote
Commitment: 20–40 hours/week
Role Responsibilities
- Design realistic scenarios involving application intake, binding, issuance, endorsements, certificates, billing, audits, renewals, cancellations, reinstatements, and policy-document delivery.
- Create work products such as processing instructions, transaction reviews, exception-handling plans, service communications, and operational quality checks.
- Write "golden" reference responses at experienced insurance-operations quality.
- Grade AI-generated responses against structured rubrics for procedural accuracy, completeness, sequencing, and adherence to service standards.
- Identify incorrect effective dates, missing documentation, improper transaction handling, and confusion between operational processing and substantive underwriting decisions.
- Provide written feedback the research team uses to improve model behavior.
Qualifications
Must-Have
- 2+ years of professional experience in policy administration, underwriting operations, insurance servicing, premium operations, or policy-processing management.
- Understand the chronological policy lifecycle from intake and binding through issuance, servicing, renewal, termination, and record retention.
- Hands-on experience with policy administration systems, workflow queues, transaction controls, or quality-assurance processes.
- Ability to translate policy and procedural requirements into precise operational steps.
- Excellent written communication, process discipline, and high attention to detail.
- Ability to distinguish administrative execution from underwriting, claims, legal, and actuarial decisions.
Preferred
- Experience across multiple P&C lines or insurance platforms.
- Billing, premium audit, producer licensing, or forms-management experience.
- Experience implementing or testing a policy administration system.
- Lean, Six Sigma, project-management, or operations credential.
- Experience leading service teams or establishing operational controls.
Start Date
- Immediately; applications reviewed on a rolling basis.
Application Process (Takes 20–30 mins to complete)
- Upload resume
- AI interview based on your resume
- Submit form
Resources & Support
- For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome
- For any help or support, reach out to: [email protected]
PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.
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