Intern: Digital Content Specialist

The Digital Commerce team is responsible for supporting and improving the organization’s digital customer experience. Accurate, clear, and consistent website content is an important part of ensuring customers can easily find, understand, and purchase the products they need.

This temporary position will work closely with the Digital Commerce team to review and improve website content, with a strong focus on French-language accuracy and product information quality. The role will identify translation issues, content discrepancies, and inaccurate or incomplete information and coordinate corrections to improve the overall quality of the website.

Key Responsibilities

• Review French-language website content and identify translation errors, inconsistencies, and unclear terminology.
• Correct or coordinate corrections to French translations to ensure content is accurate, professional, and appropriate for Canadian customers.
• Review English and French website content for product information inaccuracies, discrepancies, and missing information.
• Compare website content against available product information and source documentation to identify required corrections.
• Update or coordinate updates to product descriptions, attributes, specifications, and other digital content.
• Identify recurring content or translation issues and escalate broader concerns to the Digital Commerce team.
• Maintain accurate tracking of identified issues, corrections, and outstanding items.
• Perform quality checks following updates to confirm corrections are accurately reflected online.
• Collaborate with Digital Commerce and other internal teams to resolve content and product data issues.
• Support additional website content cleanup and digital data quality initiatives as required.

Qualifications

• Strong written and verbal communication skills in both French and English.
• Strong attention to detail and ability to identify inconsistencies and errors.
• Ability to review French translations for accuracy, clarity, grammar, and appropriate terminology.
• Comfortable working with websites, digital content, spreadsheets, and business systems.
• Strong organizational skills with the ability to manage and track multiple corrections simultaneously.
• Ability to research and validate product information using available documentation and resources.
• Strong problem-solving skills and willingness to investigate discrepancies.
• Ability to work collaboratively within a fast-paced team environment.
• Previous experience with e-commerce, product content, translation, data quality, or product information management would be an asset.

More About the Role

• This is a temporary position supporting a focused website content and data quality initiative.
• The role will have a significant impact on the quality of the French-language digital customer experience.
• The successful candidate will work closely with the Digital Commerce team to improve content accuracy and consistency across the website.
• This is a strong opportunity for someone who is highly detail-oriented, bilingual, comfortable working with digital content, and enjoys identifying and correcting inconsistencies.