Publié il y a 8 jours
Internal Advisor
@ Dilawri Group of Companies
Calgary, Alberta
SIGNAUX
En bref
Dilawri Group of Companies is hiring an Internal Service Advisor for its dealership service department. The role coordinates repair orders, estimates, parts sourcing and communication between customers, technicians and vendors. The posting requires at least 2 years of internal service advising experience in a dealership, and offers an employee vehicle purchase discount, training, health and dental plans and wellness programs.
Responsabilités :
- Prepare repair orders and maintenance estimates
- Coordinate technicians, departments and parts availability
- Coordinate third-party vendors for parts and services
- Maintain service documentation and warranty claims
- Update advisors and managers on repair progress
Résumé des exigences :
- At least 2 years internal service advising experience in a dealership
- Clear written and oral communication
- Knowledge of brand, maintenance and warranty requirements
- Computer literacy and organizational skills
Outils et compétences
Avantages mentionnés
Soins dentaires
Source et dates
Type de source non vérifié · apify-linkedin
- Date publiée par l’employeur
- 2026-11-05
- Première détection par notre source
- 2026-11-14
- Mise à jour du dossier source
- 2026-11-14
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Intermédiaire |
| Domaine | Service à la clientèle |
| Expérience | 2 an(s) et plus |
| Heures par semaine | 40 (estimé) |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Bureau, Chez les clients |
| Position | Assis et debout |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
| Avantages mentionnés | Rabais employé, Mieux-être, Formation payée |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Dilawri Group of Companies
| Champ | Valeur |
|---|---|
| Offres sur Jobsy | 27 |
Description
Join Canada’s Largest Automotive Group
If you are looking to grow your career with an organization driven by excellence, integrity, and innovation, Dilawri offers an environment where people are supported and empowered to succeed.
Founded in 1985, Dilawri is Canada’s largest automotive group and one of Canada’s Best Managed Companies. Dilawri operates over 80 franchised dealerships, representing more than 35 of the world’s most respected automotive brands across British Columbia, Alberta, Saskatchewan, Ontario, Quebec, and Washington, DC.
With a team of more than 4,000 employees, Dilawri fosters a culture rooted in collaboration, accountability, and continuous learning. Our values of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Back guide how we work, how we lead, and how we serve our customers and communities. Through the , we are also committed to making a meaningful impact in the communities we serve.
Discover how you can build your career with
Position Overview
XX is actively searching for an Internal Service Advisor to join the team at Dilawri Group!
Primary Duties And Responsibilities
In addition to working with and learning from a team of leading professionals in the automotive industry, our benefits include:
Discover Dilawri.
If you are looking to grow your career with an organization driven by excellence, integrity, and innovation, Dilawri offers an environment where people are supported and empowered to succeed.
Founded in 1985, Dilawri is Canada’s largest automotive group and one of Canada’s Best Managed Companies. Dilawri operates over 80 franchised dealerships, representing more than 35 of the world’s most respected automotive brands across British Columbia, Alberta, Saskatchewan, Ontario, Quebec, and Washington, DC.
With a team of more than 4,000 employees, Dilawri fosters a culture rooted in collaboration, accountability, and continuous learning. Our values of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Back guide how we work, how we lead, and how we serve our customers and communities. Through the , we are also committed to making a meaningful impact in the communities we serve.
Discover how you can build your career with
Position Overview
XX is actively searching for an Internal Service Advisor to join the team at Dilawri Group!
Primary Duties And Responsibilities
- Effectively interact with technicians and other relevant departments to ensure the smooth flow of operations within the dealership.
- Prepare accurate Repair Order (RO) ensuring all important information such as customer details, vehicle identification, service requirements, costs, and repair time are properly recorded.
- Provide accurate estimates for repair and maintenance services including costs and completion time.
- Process and maintain accurate documentation of invoices, service appointments, repair orders, warranty claims, and customer service agreements.
- Coordinate with relevant departments to execute repairs and other maintenance tasks, as well as to ensure availability of needed inventory for automotive service work.
- Coordinate with third-party vendors for sourcing parts, scheduling services, and ensuring timely delivery of vehicles/parts/materials.
- Collaborate with customer facing service advisors to address customer needs, issues, and inquiries to ensure high customer satisfaction.
- Ensure that the work assigned are adhering to policies on vehicle care and maintaining to the dealership standards.
- Ensure regular updates are made to relevant advisors/managers) about service priorities, repair progress, and scheduling changes.
- Must have a minimum of 2 years Internal Service Advising experience in a dealership environment.
- The right candidate will possess clear written and oral communication and a focus on excellent customer service. Must be able to interpret customers’ descriptions of their vehicle problems and translate into clear instructions for the technicians.
- Excellent organizational skills and an ability to effectively prioritize tasks.
- Good understanding of the brand, maintenance and aftermarket warranty requirements.
- Must be technical proficient in preparing accurate Repair Order's (RO) and maintenance estimate.
- Must be computer literate with an ability to use a variety of programs and be a fast learner.
- You have a growth mindset and are continuously innovating and developing your skills.
- You thrive in an environment that supports collaboration and respect.
- You are passionate about making a difference.
- You are honest, trustworthy and care about providing the best possible customer experience.
In addition to working with and learning from a team of leading professionals in the automotive industry, our benefits include:
- Discounted employee vehicle purchase program
- Job-specific coaching & training programs
- Comprehensive health & dental plans
- Employee wellness & assistance programs
- Employee social events
Discover Dilawri.
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