IT Infrastructure Designer - Competition Number: 2026/27-020-50006P

About NLHC

The Newfoundland and Labrador Housing Corporation (NL Housing) is a crown corporation whose mandate is to develop and administer housing assistance policy and programs for the benefit of low to moderate income households throughout the province. As the largest landlord in the Province, NL Housing manages a portfolio of over 5,500 units province-wide. The services provided by NL Housing provide clients with access to safe, stable and affordable housing, which is essential to the social, financial, and physical well-being of individuals, families and communities. There is a wide range of housing needs across the province, from those facing homelessness or at risk of homelessness, to low income households needing assistance to pay rent or complete much-needed repairs on their homes. For more information on our programs and services, and strategic priorities, please visit our website www.nlhc.nl.ca.

About the Department/Region

Context:
The Information Technology (IT) Department ensures that the corporations IT infrastructure, security, software and communications needs are met. The department is made up of three core sections – IT Infrastructure and Operations, Systems Development and Security. The Infrastructure and Operations section manages and maintains all IT infrastructure including network, LAN/WAN, communication/collaboration systems, servers, storage, business applications, databases and cloud services. This team also provides hardware and software support, including operation of the NLHC’s corporate IT helpdesk.

Position Details

Competition Number: 2026/27-020-50006P
Employment Type: Permanent
Department/Region: Information Technology
Location: Head Office, St. John’s
Posting Status: External
Closing Date: November 25, 2026
Salary Scale: $69,828 to $93,395 per annum on the Management Pay Plan 500 Points, 35-hour work week

Duties:
Reporting to the Manager of Infrastructure and Operations, the IT Infrastructure Designer is responsible for the planning, design, implementation, and support of the organization’s datacenter, network, and cloud infrastructure. The position provides technical leadership to ensure systems are secure, reliable, and aligned with organizational standards and industry best practices.
The IT Infrastructure Designer is accountable for the following:
Ensuring the secure, reliable, and efficient operation of datacenter, network, and cloud infrastructure
Designing and implementing server, storage and network solutions
Administering Microsoft 365 services, including Entra ID, Exchange Online, SharePoint, OneDrive, and Microsoft Teams
Managing access for on-premises and cloud platforms
Implementing and supporting network routing, switching, wireless, and related security controls
Performing system backups, recoveries, and disaster recovery planning and testing
Providing technical leadership for infrastructure and cloud-related projects
Coordinating technical activities with internal staff, vendors, and service providers
Providing second-level escalation support for complex technical issues
Monitoring system performance, conducting audits, and preparing technical reports
Researching emerging technologies and contributing to budgeting and acquisition activities
Ensuring all changes comply with approved change management procedures
Implementing patch management for IT infrastructure to ensure security and compliance

Screening Criteria

Completion of a post secondary diploma/degree in a related IT field
Experience in an IT technical administration role
Experience in infrastructure related technologies, including Physical and Virtual Servers, (Asset)
Experience in Network and Security related technologies (Asset)
Experience in Server and Database technologies (Asset)
Experience managing enterprise-wide LANs, WANs, WLANs, VPNs, VMs, virtual networks, etc. (Asset)
Experience with Datacenter/Server Room security features, including UPSs, HVAC, environmental alarms and access restrictions (Asset)

Assessment Criteria

Knowledge of IT administration of servers, data management and migration, user account management, email systems, web servers, internet access, routers, switches, office systems, and application support in a LAN/WAN environment
Knowledge of backup, restore, disaster recovery planning and techniques
Knowledge of Active Directory/Global Catalogue
Knowledge of VMWARE and/or virtual technologies
Knowledge of server and storage design and support
Knowledge of IT Security technologies and security best practices
Knowledge of Microsoft Office365 (Asset)
Ability to work independently while managing time and tasks
Ability to effectively exchange information
Strong analytical skills
Client service orientation

Conditions of Employment

Conditions of Offer:
Acceptable Certificate of Conduct

Conditions of Acceptance
Required to carry a corporate smart phone
Acknowledges requirement for periodic travel, including occasional overnight travel
Willing to accept requirement for access to private transportation for business purposes
Acknowledges the requirement to work flexible hours and respond to after-hours calls

Applicant Information

Newfoundland Labrador Housing values diversity in the workforce and is an equal opportunity employer.
Newfoundland and Labrador Housing recognizes the need for work life balance and offers flexible work arrangements.
Disability related accommodations are available upon request at any stage of the recruitment process by contacting [email protected] or by calling (709) 724-3002.
Preference will be given to applicants who are legally entitled to work in Canada.
Applications should be received prior to midnight Newfoundland Standard time on the closing day.
The applicant is responsible for ensuring that the application submitted clearly demonstrates the required criteria. Applications that do not clearly demonstrate the required screening criteria will be screened out.
The applicant is responsible for ensuring that the application includes accurate and current contact information, including phone number, mailing and e-mail addresses.
All information submitted as part of this application must be factual, complete and current to date of submission. Successful applicants will be required to provide proof of stated credentials as part of the selection process.
This competition may be used to fill future similar vacancies with NL Housing.
Only successful applicants will be contacted for an interview.
This is not a position within the Government of Newfoundland and Labrador Public Service.

Please note that applications will not be accepted in-person, by fax, email or mail at this time.