IT Project Manager - Telecom

Description

This job posting is for an existing, active vacancy and we are looking to hire IT PM- Telecom at Brampton, ON.

Position Summary

The Project Manager is responsible for leading and coordinating project governance, testing activities, cutover planning, business readiness, Hypercare support, and operational transition activities for Oracle Cloud ERP implementations and enhancements. The role acts as the primary coordination point between business stakeholders, implementation partners, Oracle, AMS providers, technical teams, and executive leadership to ensure successful project delivery, go-live readiness, and operational stabilization.

Key Responsibilities

Project Management and Governance

• Develop, maintain, and manage integrated project plans, schedules, milestones, dependencies, and critical path activities.
• Lead day-to-day project management activities throughout Release, Go-Live, Hypercare, and Evolve phases.
• Establish and facilitate project governance forums, including:
• Weekly status meetings
• Workstream reviews
• Steering Committee meetings
• Go/No-Go decision meetings
• Hypercare governance meetings
• Manage project risks, issues, actions, decisions, assumptions, and change requests.
• Monitor project progress and proactively identify schedule, resource, and dependency risks.
• Prepare executive dashboards, status reports, and stakeholder communications.

Testing and Quality Coordination

• Plan and coordinate User Acceptance Testing (UAT) activities.
• Manage UAT schedules, resources, environments, test execution, and approvals.
• Coordinate defect triage sessions and resolution tracking.
• Oversee regression testing activities and ensure business-critical processes are validated.
• Track testing metrics, defect aging, completion rates, and readiness indicators.

Risk, Issue, and Defect Management

• Maintain consolidated RAID and defect logs.
• Facilitate issue-resolution and defect-management processes.
• Escalate critical risks, blockers, and decisions through governance channels.
• Monitor remediation plans and ensure timely closure of issues.

Cutover and Go-Live Management

• Develop and manage integrated cutover plans.
• Coordinate business, technical, integration, data-conversion, reconciliation, and support activities.
• Track cutover execution and manage escalation of missed tasks or production risks.
• Support Go-Live readiness assessments and stakeholder approvals.

Business Readiness and Training

• Coordinate business readiness activities across affected departments.
• Monitor user-training completion and readiness milestones.
• Support stakeholder communications and change-management activities.
• Track readiness sign-offs and deployment prerequisites.

Hypercare and Operational Transition

• Lead Hypercare governance and stabilization activities.
• Coordinate Level 1, Level 2, and Level 3 support teams during post-production support.
• Monitor incident resolution, ticket trends, and service levels.
• Provide executive visibility into operational stability and business impact.
• Drive transition from Hypercare to steady-state support operations.

Vendor and Stakeholder Management

• Coordinate activities across:
• Business stakeholders
• Oracle
• System Integrators
• AMS providers
• Technical teams
• Third-party vendors
• Manage stakeholder expectations and communications.
• Facilitate decision-making and issue resolution across cross-functional teams.

Knowledge Transfer and Handover

• Coordinate knowledge transfer sessions and operational handoffs.
• Ensure support teams receive required documentation and training.
• Validate operational readiness before ownership transfer.