IT Projects Specialist

IT Projects Specialist

Cloud Collective is a fast-growing Vancouver-based managed services provider that puts today’s most pressing cloud infrastructure challenges at the heart of its brand. We turn the best cloud and server technologies into trusted solutions for small and medium-sized businesses. We’re a small, tight-knit team serving clients in verticals such as legal, manufacturing and non-profits. With our rapid growth, we need someone to deliver the projects that move our clients forward: migrations, new client onboardings, and infrastructure upgrades.

The Role

As a Tier 2 IT Projects Specialist, you’ll plan and deliver technical projects for our managed IT clients and act as a trusted advisor to them along the way. Your goal is to be fanatical about white glove customer service while upholding our high technical standards. Your success will be measured by projects that land on time, on scope, and with minimal disruption to the client. You’ll also build your own technical skills toward becoming a foremost expert in our field.

Responsibilities

• Deliver client projects from kickoff to handover: scoping, scheduling, execution, testing, and sign-off
• Microsoft 365 migrations and tenant work (Exchange Online, SharePoint, Teams, Entra ID, Intune)
• On-premises Active Directory to Entra ID migrations and server decommissions
• Server and infrastructure deployments and replacements (Windows Server, AD DS, DNS, file and print services, virtualization)
• New client onboarding, including discovery, documentation, tooling rollout, and security baselining
• Backup, disaster recovery, and business continuity implementations
• Network projects, including firewall, switch, WiFi, and VPN deployments
• Workstation rollouts, including imaging, Intune/Autopilot enrolment, and device refreshes
• Keeping clients informed with clear status updates and managing cutover and change windows
• Writing project documentation, as-built records, and handover guides for our support team and clients
• Tracking project tasks and time in our ticketing system
• Acting as an escalation point for our Tier 1 team when project work allows
• Occasional after-hours and weekend cutovers, plus an on-call rotation for emergent situations, with competitive compensation for both
• PowerShell experience preferred
• Mac experience preferred

Requirements

Not everyone can be a Tier 2 IT Projects Specialist. To be seriously considered for this role, please have the following:

• Experience: 2+ years in a hands-on IT role, ideally at an MSP, with at least a few migrations or deployments under your belt. Customer-facing experience is preferred.
• Education: Minimum technical diploma or certificate in a relevant field
• Skills: You must be an excellent communicator who can turn complex concepts into simple, non-technical language, and organized enough to juggle several projects without dropping any of them.
• Characteristics: We’re looking for a people person who gets along with clients and has the patience to walk non-technical users through change. You must also be a tinkerer, unafraid of voiding the warranty to take something apart and build it again.
• Driver’s licence: A valid driver’s licence is mandatory. If you don’t have a car, we cover the costs of car-sharing programs.

Benefits

At Cloud Collective, we ask a lot of our employees, which is why we give so much in return. In addition to your competitive salary, we’ll shower you with perks, including:

• Dress: Wear anything you like to the office and be as comfortable at work as you are in your own living room. All we ask is that for client meetings and on-sites you dress to their standards and leave the bear paw slippers and bathrobe at the office.
• Location: Work from home on days with no on-sites. Our office is centrally located downtown at Granville and Dunsmuir.
• Team Events: Regular team events (remote-friendly) and weekly team learning seminars to nerd out over new tech and features.