Publié il y a 2 mois
IT Service management - Servicenow, Incident, SharePoint and Teams
@ Astra North Infoteck Inc.
Montréal, Québec
En bref
Astra North Infoteck Inc. is hiring a contract IT service management specialist in Montreal, working hybrid with 3 days a week in the office. The role covers ITSM processes (incident, problem, change and service management), ServiceNow reporting and analytics, and coordination across technical, risk, audit and business teams.
Responsabilités :
- Manage IT Service Management processes including incident, problem and change
- Develop dashboards, KPIs and management-level operational reports
- Analyze operational and service performance data
- Coordinate projects and stakeholders across multiple teams
Résumé des exigences :
- Strong ITSM knowledge with ServiceNow or comparable platform experience
- Proficiency with Power BI and Excel
- Experience with SharePoint and Teams
- Strong written and verbal communication skills for senior stakeholders
Outils et compétences
Source et dates
Type de source non vérifié · zoho
- Date publiée par l’employeur
- 2026-09-03
- Première détection par notre source
- 2026-10-11
- Mise à jour du dossier source
- 2026-10-11
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Domaine | TI |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Bureau |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Astra North Infoteck Inc.
| Champ | Valeur |
|---|---|
| Offres sur Jobsy | 426 |
IT Service management - Servicenow, Incident, SharePoint and Teams Hybrid: 3 days a week in office Location: Montreal Job Description • Strong knowledge of IT Service Management (ITSM) practices, including Incident, Problem, Change and Service Management. • Experience working with ServiceNow or comparable enterprise ITSM platform. • Strong analytical and critical thinking skills with experience analyzing operational, service or performance data. • Experience developing dashboards, KPIs, reports and management-level operational highlights. • Proficiency with Power BI and Excel or comparable business intelligence and analytics tools. • Strong project coordination, organizational and stakeholder management capabilities. • Ability to work effectively across technical risk, control, audit and business teams. • Strong written and verbal communication skills, including the ability to present complex information clearly and to senior stakeholders. • Ability to manage competing priorities and drive initiatives across multiple teams. • Experience with Microsoft 365 collaboration tools such as SharePoint and Teams. |
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