IT Specialist II

IT Specialist II

Business Technology Services

Edmonton, AB

Permanent, Full Time

People are at the heart of everything we do.

If you value service, care, excellence, trust and fairness, you’ll fit right in. You'll play an important role in making a difference that creates a safer, healthier and stronger Alberta by putting people first. We work together every day to help minimize the impact of workplace injuries and illnesses on Alberta workers and employers.

As the independent operator and administrator of the province’s Workers’ Compensation Act, WCB-Alberta provides protection for over two million workers and nearly 200,000 Alberta employers. Our employees are inspired to make a positive impact on the lives of injured workers and businesses throughout the province.

How you’ll make a difference:

Come join our Application & Cloud Services (ACS) team where you will focus on project and service delivery within the Business Technology Services (BTS) department. Reporting to the Team Lead, Application & Cloud Services, the IT Specialist II is responsible for the day-to-day application operations such as installations, tuning, troubleshooting, software technical assurance, vulnerability management, pipeline creation, and deployment. The IT Specialist II will prepare documentation to maintain the supportability of the applications as per standards and assist the Application & Cloud Services team members and support the Business Technology Services department with projects, activities, and problem resolution as required.

Your responsibilities:

• Installation of software in the environment, adhering to change management practices.
• Troubleshoot complex hardware or software problems, with standard or non-standard products.
• Conducts research on new technology as requested.
• Resolves IT related questions or problems.
• Prepare systems or environment documentation as per standards.
• Ticket response / Liaise with service desk.
• Identify and assist in the creation of on-prem & cloud-based processes, which will enable you to contribute to support the business.
• Provides training or mentoring within the Application & Cloud Services team or to other BTS groups and provides feedback that will assist senior staff in making both tactical and strategic decisions.
• Responsible for hardware and software testing, scripting, packaging, and distribution, and responsible for key deliverables in technology implementation projects.
• Support and administration of on-prem and cloud environments.
• Participation in the planning and support of ACS projects and initiatives through continuous feedback and research.
• Be able to perform as primary support, maintenance, and administration for at least two WCB IT on-prem applications and cloud-based environments (i.e. eCO, PAM, RapidReport, SAM, LCR, Akumina, Workday, etc.)
• May be asked to co-ordinate short-term technology initiatives or projects.
• There is a requirement to participate in an on-call support rotation.
• As an IT professional you may be contacted outside of regular business hours for response to emergency situations.

Your experience and skills:

• Graduate from a recognized university or institute of technology in a computer related discipline.
• Familiar with Microsoft Power Apps, Teams, Dynamics 365, Integration Runtime.
• Demonstrates commitment to continuous learning and self-improvement.
• Must have or pursue ISP (Information Systems Professional) designation.
• Must have or pursue Azure Fundamentals AZ-900.
• Demonstrate competency in supporting Windows systems, Linux skills would be considered an asset.
• Minimum of 3 years’ experience in the IT industry, with at least 1 year of technical support experience with proven technical troubleshooting skills.
• Strong interpersonal and communication skills, as well as good client service skills.
• Strong team player.
• Ability to learn and adapt to new technology and processes.

We offer competitive salaries, a comprehensive benefits package, flexible work schedules and hybrid work opportunities that foster a healthy work-life balance, supportive leadership, and a caring and collaborative work environment. For more information, please see our Employee Handbook.

Salary: $75,416 to $88,707 per annum (Salary Grade 10)

Successful candidate must reside in Alberta and be able to work in person from our Edmonton downtown office as required. Final candidates are required to undergo a security clearance (and credit check) as a condition of employment.

We are committed to providing equal opportunity to all qualified persons, without regard to race, colour, religion or national origin, gender (or gender identity or expression), age, sexual orientation, physical or mental disability. Equal opportunity is provided in employment, promotions and wages.

Closing Date: November 10, 2026

We thank all applicants for their interest; however, only candidates selected for a skills assessment, pre-interview video, and/or interview will be contacted.