IT Support Intern

Venture outside the ordinary - TMX Careers

The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets. United as a global team, we’re connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing global economic growth, and propelling progress. Through a rich exchange of ideas, meaningful collaboration, and a nimble operating model, we're powering some of the nation's most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our team.

Ready to be part of the action?

We are seeking an enthusiastic, customer-focused IT Support Intern to join our team. In this hands-on role, you will be the frontline support for our end users, gaining practical experience in device imaging, hardware deployment, inventory management, and technical troubleshooting across modern enterprise environments. If you are passionate about technology, eager to learn, and love helping people solve everyday technical challenges, this opportunity is designed for you.

• Reports to: Manager, Security Engineering
• Job Location: Fully on-site (5 days in office) - based in Toronto, ON.

Key Accountabilities

• Device Provisioning & Deployment: Image, configure, test, and deploy laptops, desktops, tablets, and mobile devices for new hires and existing staff.
• Onboarding & Tech Bar Support: Deliver seamless Day 1 remote and in-person onboarding support, assist staff at the local Tech Bar, and coordinate desk moves and hardware swaps.
• Hardware Lifecycle & Asset Management: Maintain accurate hardware and asset tracking records in ServiceNow; organize equipment in IT storage rooms/labs, coordinate computer replacements, prepare units for recycling, and assist with laptop repairs.
• Incident Management & User Support: Serve as a primary point of contact via phone and ticketing queues; open, log, triage, and resolve incident tickets promptly on behalf of end users.
• Collaboration & Operational Excellence: Work across key enterprise toolsets (Google Workspace, Microsoft Office Suite, and ServiceNow) to ensure smooth IT operations; support peak-volume operational surges when business deadlines require extra coverage.

Must Have(s)

• Strong customer service orientation with clear, empathetic written and verbal communication skills.
• Demonstrated problem-solving mindset and a genuine passion for troubleshooting hardware and software issues.
• Hands-on familiarity with Windows 10/11 operating systems and mobile devices (iOS/Android).
• Foundational experience with productivity suites such as Google Workspace (Gmail, Docs, Sheets, Drive) and Microsoft Office.
• Strong organizational skills, autonomy, and adaptability in a fast-paced environment.
• Physical ability to handle, lift, and move standard computer hardware and peripheral equipment.
• Flexibility to work full-time on-site (5 days/week) and support overtime as required during peak business cycles.

Nice to Have(s)

• Prior exposure to IT ticketing platforms (e.g., ServiceNow) or call-logging systems.
• Basic familiarity with enterprise imaging and device deployment processes.

Notes:

• 4 month Co-op Internship: January 11, 2027 to April 30, 2027
• In order to be considered for the position, you are required to submit your Knockri Assessment

Salary Range: $20/hour - $25/hour CAD. Please note that the salary range included is a guideline only. The salary offered may vary based on factors, including, but not limited to, the successful candidate’s relevant knowledge, skills, and experience.

The recruiting efforts for this role are intended to fill a vacant position.

For this role AI-assisted tools are utilised as one input in the application and screening process. AI does not make final hiring or interview decisions.

In the market for…

Excitement - Explore emerging technology and innovation, as well as ventures and digital finance that shape the future of global markets! Experience the movement of the market while grounded in the stability of close to 200 years of success.

Connection - With site hubs in some of the world’s most multicultural cities, we leverage our size and structure to create rich connections and belonging while experiencing powerful global impact through our work.

Impact - More than a platform, we use our talents to power mission-critical systems that drive global economic advancement, innovation, and growth. As well, our employee-led Team Impact spreads social good via our giving strategy.

Wellness - From empathetic leadership to a culture of flexibility and balance, we believe wellness at work creates the maximum yield and a stronger “we”. Plus, with a cloud-first and hybrid workstyle, as well as generous time-off and leaves, we support a life well lived!

Growth - From a growth mindset in our work, to expansion in our business, TMX is home to action-takers energized by the achievement of ambitious growth.

Ready to enrich your career with impactful work, leaders who truly care, and the flexibility and programs to help you thrive as part of #TeamTMX ? Apply now.

Please note that our company is not currently sponsoring work permit applications and the applicant must be authorized to work in the country where this position is located.

TMX is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide accommodations for applicants and employees who require it.