IT Support Lead

Job Type: Permanent, Full time

Location: Remote in Ottawa, ON,
Language: Strong written and spoken English required. French communication skills are considered an asset.

About the Opportunity
This is an opportunity to take ownership of the technology environment for a mission-driven, not-for-profit organization. As the Information and Systems Lead, you’ll combine hands-on technical expertise with business judgment, helping teams work effectively while ensuring systems, information, and technology practices remain reliable and secure.

You’ll collaborate with employees, external technology partners, vendors, and stakeholders with varying levels of technical knowledge. This is a highly autonomous role for someone who enjoys solving problems, improving processes, and translating technology needs into practical solutions.

What’s In It for You
• Take ownership of a broad technology portfolio with visibility across the organization
• Work in a collaborative, purpose-driven environment where your expertise has a direct impact
• Gain exposure to technology strategy, cybersecurity, information governance, vendor management, and major organizational initiatives
• Join a workplace that values continuous learning, integrity, collaboration, and thoughtful process improvement

Your Responsibilities
• You’ll serve as the internal lead for day-to-day technology needs, working closely with third-party IT providers and technology vendors.
• You’ll manage business systems, software, licenses, equipment, upgrades, procurement, and technology-related vendor relationships.
• You’ll support teams in improving workflows using Microsoft 365, SharePoint, CRM platforms, database applications, and other business systems.
• You’ll oversee cybersecurity practices, IT policies, disaster planning, records management, and information governance.
• You’ll troubleshoot technical issues and provide practical training and support to users with different levels of technical experience.
• You’ll lead the technology requirements for a major annual organizational event, including planning, equipment, onsite support, contingency planning, and virtual platforms.
• You’ll contribute to technology budgeting, project delivery, and broader operational priorities.

Skills and Qualifications
• 3–5 years of relevant technology, information systems, or business systems experience
• College diploma, university degree, or equivalent experience in information systems, business, or a related area
• Advanced proficiency with Windows environments, Microsoft 365, Teams, SharePoint, Outlook, and Excel, including pivot tables and mail merges
• Experience with CRM/database applications, event management platforms, HTML, basic CSS and JavaScript, plus knowledge of CASL requirements
• Strong project management, vendor management, troubleshooting, and organizational skills
• Knowledge of cybersecurity, data security, records management, disaster planning, and evolving technology best practices
• Strong interpersonal and communication skills, with the ability to travel for up to two weeks annually. Experience in a not-for-profit environment and French-language skills are assets.

Note from the Hiring Manager
“We’re looking for someone who enjoys taking ownership and can move comfortably between hands-on technology support and bigger-picture improvements. You’ll have the opportunity to bring forward ideas, build strong relationships, and make our systems work better for the people who rely on them.”

Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals.All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.